Jual Domestics

Wondered if anyone has come across this company ? I'm in need of a new washing machine and have found a Zanussi on this site for £60 less than most other high street outlets are advertising from their online stores. They have contact numbers listed on their home page and review sites have a numer of reviews of them (all positive), but a bit wary in te current climate of parting with over £350 and seeing it disappear into the ether... !

Any comments or contact anyone has had with them would be useful.

Thanks
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Replies

  • emmellemmell Forumite
    1.2K Posts
    ✭✭✭
    Jual domestics is a local company to me, just make sure that the item is not 'B' grade stock as they sell a lot of 'B' grades. The shops on their website do exist but they had another shop in a local town which shut earlier this year. When we enquired why they were selling off items in the shop they said it was to re-furbish, the shop is now boarded up!
    ML.
    He who has four and spends five, needs neither purse nor pocket
  • rosekittenrosekitten Forumite
    1.8K Posts
    thanks for that we are considering buying a
    new hob there as its so cheap.
    :j:j:j
  • Hi - just thought I'd share my experience of Jual Domestics, after ordering an oven and hob from them. The Hob was a special order and so would take 4 weeks to come in (approx.). I emailed a week prior to it being due in to check all was ok with my order, I was assured it was. Day before it was due in - I emailed again to check order was on schedule, only to be told there was a problem at NEFF's end. No one contacted me about the problem even though I had been checking status of my order. When I queried this level of customer service and suggested cancelling my order as they could not tell me when I would receive my goods, I was told I could not cancel as it was a special order but I could speak with a manager if I wanted - but was then told "they couldn't guarantee they would be as nice to me on the phone" as the person I was speaking with at that time (the irony, as this person wasn't being nice in the 1st place). It has now been 5 and half weeks they have had my money (from my credit card) and I have no information on when I am getting my hob or reason for the delay. All the response I get is "4 weeks was an estimated time slot and we will contact you when your hob is ready for delivery".
    I am shocked by their level of customer service and lack of information. I actually doubt they have even ordered my hob, or else why would they be so defensive and evasive when I contact them?
    I have ordered other kitchen appliances through Buyers and Sellers website and they were delivered with no issues. I have since found out they have the same hob sitting in their warehouse (for £40 more) and could guarantee delivery in next 5 days - but Jual Domestics won't let me cancel! My lesson is cheapest is not always best!
    Regards
    A very frustrated Jual Domestic Customer (with no kitchen!). :mad:
    Take Care
    Sooz
  • emmellemmell Forumite
    1.2K Posts
    ✭✭✭
    It also says on their website if there are any problems within 24hrs contact them, after that you have to contact the manufacturer. I thought if a product developed a fault it was the suppliers responsibilty to get it put right. What if you buy a built-in appliance and can't get it fitted within 24hrs, doesn't sound like good customer service to me.
    ML.
    He who has four and spends five, needs neither purse nor pocket
  • Having read through the comments left above, we feel that these recent comments are unfair and therefore would like to respond to both “Sooz1” and “Emmell” ’s comments about our company.

    We are aware of the customer “Soozl” and we have apologised to her for her wait for the Neff hob. This hob was available to order with an approximate 4 week wait, as advised by the manufacturer. We must stress that this waiting time wasan approximate waiting time and that the customer was made fully aware of this at the point of order - as “Soozl” herself states above - and the customer was made aware that we would contact her as soon as the hob arrived into stock to arrange delivery to her. The customer could have cancelled the order at any point (and still can); we can assure the customer that the hob has been on order from the date that she placed the order with us.

    We would like to assure the customer that everyone in our call centre is “nice” and we are always willing to help in anyway possible!! While we understand that the customer is frustrated by the situation, this is an unfortunate and unusual occurrence where the product has taken slightly longer than the “approximate” waiting time given by the manufacturer. The wait for delivery was explained to the customer prior making her order (as we explain to all customers placing special orders prior to purchase) as we would rather be honest with our customers and lose a sale than have unhappy customers waiting for items to be delivered. We apologise for this unusual circumstance – but the problem caused is obviously out of our hands as we have been reliant on delivery from the manufacturers.

    “Emmell” appears to be confused by us asking for customers to report any problems within 24 hours. We do ask that customers report any cosmetic damage as soon as possible after delivery, ideally within 24 hours, please note that this is only for cosmetic damage and notfor any problems / faults with the workings of the products. We obviously don’t expect that everyone can have their new products fitted within 24 hours of accepting delivery. In any situation, we always do our upmost best to resolve any issues our customers have. All our products are brand new and fully covered by full manufacturers’ warranties. If you make a purchase from us and it becomes faulty within the guarantee period, just come back to us and we will be happy to help resolve the situation for you. We have a dedicated customer support team to help with aftersales issues who also work closely with the manufacturers to help ensure speedy solutions to problems if and when they arise.

    We are a family owned and family run business, established in 1997, with three retail shops as well as our website. We provide our own delivery service, giving you timeslots prior to your delivery and our driver can call you when he is an hour from your property for your convenience. We can assure you that we offer excellent customer service and we always work hard to keep our customers happy. We receive emails from happy customers on a daily basis, some of which are available to view on our website so you can see what our customers think about us before you purchase.

    We hope this clears the matter up. If you have any further questions please feel free to email us on [EMAIL="sales@jualdomestics.com"][email protected][/EMAIL] and we will be happy to help you.

    Thank you for your time.

    Kind regards

    JUAL Domestics Ltd
    jualdomestics.com
  • I've bought from JUAL and am very pleased with the service and value for money that they offer.
    British Ex-pat in British Columbia!
  • edited 20 May 2010 at 8:34AM
    timetosave22timetosave22 Forumite
    37 Posts
    edited 20 May 2010 at 8:34AM
    I've just ordered a fridge yesterday on the net.

    I rang today to be told there is a 4-5 week wait. I cancelled the order then but was unable to confirm the cancellation by email as the two addresses given on the site seem not to be working. ( email address's rejected by server)

    Rang again immediately to inform them about the email problem. They said there email was working so I'm a little concerned about that.

    They confirmed again that the order was cancelled and refund was made.

    I hope this is not gonna turn into a problem.

    Edit: Money refunded ok, just a shame that money is taken when goods are not in stock. A warning of stock levels on the web site as many do ie: boots electricals , M&S etc would save a lot of wasted effort, improves your PR as well
  • ria.c_3ria.c_3 Forumite
    11 Posts
    I haven't used Jual myself yet, but I wish I had done, and after several disastrous attempts at purchasing large kitchen appliances elsewhere, I will be doing just that.

    I appreciate that readers are obviously wary of parting with large sums of cash to online suppliers, but don't assume that because a few customers report that they have not received exactly what they want when they want, Jual are any worse than anywhere else.

    I've learnt through bitter experience that many 'famous' companies don't keep items in stock either - they order from the suppliers when they receive your order. That's fine, when they tell you that, and it's not always their fault if suppliers hold those orders up. However, when retailers are advertising that they hold that item 'in stock', it's often not true at all, and whilst you get your money back, it often takes a while. As for customer service, my raspberry of this week most certainly goes to Currys!!!

    Give Jual a go, I say - I'm right there with you.

    Ria
  • Just to give a recent experience of Jual

    We purchased a Beko fridge (at least £60 cheaper than anywhere else). Made the online purchase and phoned as requested to confirm payment on the Monday. I was informed that the item wasn't currently in stock and that they were expecting delivery that week. (Wasn't a problem for us to wait a couple of days). Delivery was arranged for the following week - great fridge at a great price, every member of staff we spoke with were friendly and helpful including the delivery staff - would highly recommend Jual and will certainly be using them again :)
  • Sooz1 wrote: »
    Hi - just thought I'd share my experience of Jual Domestics, after ordering an oven and hob from them. The Hob was a special order and so would take 4 weeks to come in (approx.). I emailed a week prior to it being due in to check all was ok with my order, I was assured it was. Day before it was due in - I emailed again to check order was on schedule, only to be told there was a problem at NEFF's end. No one contacted me about the problem even though I had been checking status of my order. When I queried this level of customer service and suggested cancelling my order as they could not tell me when I would receive my goods, I was told I could not cancel as it was a special order but I could speak with a manager if I wanted - but was then told "they couldn't guarantee they would be as nice to me on the phone" as the person I was speaking with at that time (the irony, as this person wasn't being nice in the 1st place). It has now been 5 and half weeks they have had my money (from my credit card) and I have no information on when I am getting my hob or reason for the delay. All the response I get is "4 weeks was an estimated time slot and we will contact you when your hob is ready for delivery".
    I am shocked by their level of customer service and lack of information. I actually doubt they have even ordered my hob, or else why would they be so defensive and evasive when I contact them?
    I have ordered other kitchen appliances through Buyers and Sellers website and they were delivered with no issues. I have since found out they have the same hob sitting in their warehouse (for £40 more) and could guarantee delivery in next 5 days - but Jual Domestics won't let me cancel! My lesson is cheapest is not always best!
    Regards
    A very frustrated Jual Domestic Customer (with no kitchen!). :mad:
    Quoting the above on their so called customer service you really don,t want to speak to the manageress , i have just had a bad case of mis selling with Jual Domestics :mad: and i am currently in dispute with them after buying an item from them at a price given and paid for in the shop only to be delivered a cheaper ,lesser model .After going into the shop was met a poor response from the manageress .who just did not want to know
    Wish i had listened to the advice given locally about them and not gone there , cheaper is certainly not always better with this firm .
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