does anyone get abuse from the post office as an ebay seller?

bristol_pilot

Why not simply use the post office complaints procedure (address on their website) - just tell them the name of the post office and what happened. If enough people complain someone will get the sack. Simple.

alternativedrphd

bristol_pilot wrote: »

Why not simply use the post office complaints procedure (address on their website) - just tell them the name of the post office and what happened. If enough people complain someone will get the sack. Simple.

i have done that too,called and logged a complaint and been assured that they will speak to the post office..

but often you get a bog standard letter of apology with such companies i dont know, never complained to royal mail.. did to BT once and they gave me a credit but thats really it!!

alternativedrphd

Instead they choose to treat this huge modern customer base with contempt, and then wonder why local post offices are struggling,

It's because we are all at the main office where we don't get the attitude, idiots..... :rotfl:[/QUOTE]


it is such a shame i agree, though i may be jumping the gun but i had a feeling she was a bit green eyed and grumpy. it is more personal in this instance as i had a few over the last month that were over £30 so she would ask the value for recorded del and she would raise an eye brow..and go mmmm...there i am swanning in in the afternoon and she is behind the counter...?? could it be so and that i am asking her to do something she cant be bothered with?

tyzer2001

I have a similar issue with my local PO too.
I have been using the Paypal online postage method , which then prints out a Cert. of Posting which needs to be taken to the PO to be initialled and stamped. Now, I KNOW that unless I am sending mail by Recorded delivery I can just drop the items into the box once I have put the postage label on. The only thing I need the counter staff for is the initials and stamp.
However when I went to my local the other day with approx 8 parcels (at a quiet time of day, there was no queue), I was told 'Oh this is a right pain in the !!!, I have to out them all onto the system now'. I replied that she didnt have to do this, as if I'd dropped them into the postbox outside she wouldnt have had the opportunity. (I had also used this method in a main PO the day before and the lady there had simply dropped them into the sack and certified my slips.) 'All you need to do is stamp my slips please and I'll get out of your way'.
'Oh? And what would you know about it?'
I was appalled. She then proceeded to slam each of my parcels onto the scales to 'check the weight', depsite my pointing out that I had weighed them at home and as I had already pre-paid, it would by my problem if they were under, not hers. She threw each of them across the post office from the scales back to her counter, luckily nothing breakable. She then tutted and huffed her way through printing me eight COMPLETELY B***DY USELESS receipts which I didnt need as I had already printed my C of P's! Muttering under her breath throughout about 'timewasters'.
When she had finished, I said to her 'I felt bad about printing the postage online, as I like to support small local businesses where possible - so it was my intention to stock up on a hundred first class stamps whilst I was here. I don't think I'll bother now. Thanks for your TIME'!
She probably didnt give a monkeys but it made me feel better.

maggie111

There is surely nothing she can do if you want to purchase postage for a parcel one at a time. As she's been so shoddy I would go:

I'd like to send this parcel please
That's 2.60
(hand over change)
don't you want to do all your parcels together?
No thanks, this way I can get a receipt per parcel.

Even better if you hand over a fiver per package and she has to get the correct change for each one. That'll teach her for being a moody b****

There is absolutely nothing to stop you putting stuff through separately. She might refuse your custom but then you have even more recourse to complain to the PO HO.

For any queries you have you can telephone the better PO and give them your custom when you get the chance.

James_N

Reading the above i now realise I am lucky to have a great local P.O. where for Ebay, personal or other professional reasons I have always had GREAT service. They always help to coordinate receipts and POP, write out Recorded Deliveries in full themselves and advise clearly on alternatives.

I hav had a lot of large tricky parcels with "complicated" requirements (like weighing it unsealed, and THEN putting the cost and the receipt on the claim form that THEN needs to be sealed inside the parcel). It sometimes takes time, but NEVER any complaint.

I pay bills there too and just wish I could do it all - as it is I have to pay the TV at the local Spar with its gum-chewing incoherent and clueless yooff worker.

It's amazing that with P.O.s under threat they are not ALL helpful.

jasmineswhiskers

I think I must be the only person here who prefers my small village PO to the main town one. At Christmas they have a sign up - No More Than 10 Parcels at a Time! Doesn't affect me as I only ever post a couple of things but it is a bit ridiculous as they are happy to spend 15 minutes with the little old dears trying to pay bills, withdraw cash etc. If someone had more than 10 of the same item surely this would be quicker than most other transactions.

Flashdaisy

I am gobsmacked that post office staff are treating customers so shoddily, it seems as though some post offices are just a law unto themselves!

We haven't really had any abuse at our local post office, the staff there are a bit miserable anyway, whether you're buying a stamp, taxing a car or sending 10 thousand parcels, I guess they just don't like customers that much! A friend of mine posts her (many) Ebay parcels at a different post office and has had comments made to her such as "we don't like Ebayers in here". The post offices will be the losers in the end though as they will end up shutting whilst we all use the decent ones.

fizz26

I either taken them to my main PO or one of the local POs around here. If i go the local and get M they just can't be bothered either way if you sending ebay stuff or just buying a stamp
But C is really nice about it all, Even fills in any signed for things in you.
The other PO I only send larger items from that one as smaller things seem to go missing as they leave the parcel hatch open so people can just take from it as its built under the counter and not above.

pesky33

My post office are ace. I parcel everything up, leave them a blank cheque and they sort it all out. Give them a tin of biscuits now and then, everyone's happy.

Of course I couldn't do that if I didn't trust them, but after 8 years of eBay selling, I know they do right for me.