Just Dial Saver users moved to Talk Talk

Capyboppy

Since posting, I have just had another e-mail confirming the package and that I will get another one in due course with the start date. So it seems I was a little hasty :cool:

Pottymouth_2

Hi - Just signed up - i was with one-tel.

I was told I should wait for a letter from BT telling me when the switchover date was and then call one-tel and tell them i want them to relinquish the phone line to Primus on this date.

Legally, they do not have to do this if Primus ask them to relinquish the line on our behalf - legal, but unethical.

I was told all of this on the phone with Melanie - delightful woman!

Potty.

bbb_uk

Pottymouth wrote:

I was told I should wait for a letter from BT telling me when the switchover date was and then call one-tel and tell them i want them to relinquish the phone line to Primus on this date. Legally, they do not have to do this if Primus ask them to relinquish the line on our behalf - legal, but unethical.

I dont follow you!

If you have your linerental with OneTel then Primus wont be able to ask OneTel to transfer your calls to them (Primus) because your linerental has to be with BT at the time. This is why you now have to wait at least 2 weeks to transfer linerental and calls to BT and then another 2 weeks to transfer your calls to Primus.

I'm afraid you cant ask Primus to transfer your calls to them until such time as your linerental is with BT. This is mainly because BTs system can only handle one transfer process at a time and doesn't have a queue system in operation.

The best you can do is a day or two before BT take control of your linerental and calls, is to call Primus and start the ball rolling with them. The plan is by the time Primus contact BT and ask for permission to transfer your calls to them, you should actually be a BT linerental customer.

All this is likely to be around 4 weeks approx though.

Don't believe everything they say because I know a friend that asked Euphony to CPS there calls to them and the c/s representative said it would only take a few days. This is wrong because unfortunately takes about 2 weeks (could be little longer) for any transfer of calls and/or linerental from one provider to another (including to/from BT themselves).

Heinz

Pottymouth wrote:

Hi - Just signed up - i was with one-tel.

I was told I should wait for a letter from BT telling me when the switchover date was and then call one-tel and tell them i want them to relinquish the phone line to Primus on this date.

Legally, they do not have to do this if Primus ask them to relinquish the line on our behalf - legal, but unethical.

Primus don't do line rental. You cannot 'relinquish the phone line to Primus' as you put it.

Capyboppy

I think pottymouth probably means he/she was using onetel for calls, and not line rental. he/she probably has BT already for line rental. Just because Onetel offer the line rental service doesn't mean people use both - line rental and calls, some will have both, and others calls only.

utilitybroker

Pottymouth had to be using BT for his line rental,because JDS did not offer line rental,and the only line rental supplier that allows you to cps your calls with someone else is BT.

Smiley_Mum

With Primus saver, you can still use 1899 can't you?

hansi

Of course you can! I use 1899 for my daytime calls and Primus for evening and weekend calls.

gerryfitz

Has anyone rang Just Dial and told them they have moved CPS yet?

I'm interested to know if they start 'takin' the water in' as they say in these parts.

I changed today so I'll no doubt find out soon enough.

Smiley_Mum

I just called Primus and signed up. They said that I would have to contact Onetel to tell them I would be changing cps. Not phased by that, my line rental is still with BT and I am paying Primus by DD.