Madasafish Questions/answers (merged threads)

sloughflint

Reubo wrote:

HI ,
I assume that someone from MAAF is still keeping an eye on this thread.

I have a couple of gripes with MAAF at the moment and am waiting for replies from them.
1, My broadband connection keeps dropping and becoming unreliable.
2, The speed of my broadband varies from 512kps up to 2.4 mbs, and it should have been upto 8mbs as I had it uprated, but it has not gone any faster than 2.4.


Has anyone else had similar problems??

Cheers

yes...me too

Madasafish_Customer_Care

Hi Iffy_Wallet,

I have to apologise as somehow I missed your post from a few days ago. You're right in that the link to the article that I wrote was there so that if one of you guys calls the call centre you've already done all the basic troubleshooting. Understanding what may be causing any problem is the key to finding a solution and if a member of tech support asks you to test your microfilters and you say; "I've already tested them, I can confirm that all the phone sockets that are in use in my home have been fitted with one and I'm connecting directly from the master socket too" you'll be miles ahead.

Can I please ask for you, Reubo and Sloughflint please PM me your Madasafish usernames and I'll have a look at all of your accounts tomorrow morning and review the notes.

Reubo & Sloughflint - you shouldn't be getting dropped connections. Could you please have a quick look at the article that I wrote and read the microfilter section? Microfilters are the most common cause of dropped connections. If you've got microfilters fitted properly and no faulty ones please include that in your PM so I can add the note to your account.

Thank you

Kind regards,
Samara

Quentin

Must you have a router?

If you can just use a modem, what happens during the initial 10 day testing as you wouldn't usually leave the modem (and pc) constantly on for 10 days at a time?

Madasafish_Customer_Care

Hi Quentin,

You don't need a router, you can go through the 10 day testing period with a modem.

If you have access to a router we would recommend that you use it over a modem. The reason is that you can always leave the router on (independent of your computer) and if you get any disconnects a router will automatically reconnect on its own.

But if you have a modem, don't worry - it will still work. You don't need to leave it and your computer on for the first 10 days solid. However if you are using a modem try to connect at least once a day for a few hours each day. The more data that the testing system has during that 10 day period the better results you'll get.

Kind regards,
Samara

midgers550

Samara and staff.

Just a quick note. I have had numerous disconnections of my maaf service. But this has now (hopefully) been resolved. I dont think this is covered anywhere in the previous 24 or so pages...

I have a Belkin Router and a standard Voyager modem. For some unbeknown reason this caused loads of problems. Without going into too much detail, the net kept crashing. After months of calls to MAAF and Belkin I've established it was a faulty router. Belkin were v good and sent me through a new one and now it works fine.

Maaf have been great, as have Belkin. I've been with them for 9 months and on the whole, other than my router issue, they've been fine and well worth the money, esp now with the 0844 line and this forum help.

Thanks for the help from you guys

Midgers550

Madasafish_Customer_Care

Hi Midgers550,

Thank you kindly for taking the time to post! It's made my morning!

Kind regards,
Samara

ms01ma_2

hi i have forgotten my account login details to check my usage do i have to call the customer care number

Madasafish_Customer_Care

Hi ms01ma,

I'm afraid that if you do need a reminder of your password for the My Account area then we do ask that you call our help desk. We could get in trouble if we give out this information too freely so we ask that you call in and answer the security question on your account prior to us giving out these details.

Here is the number to call: 0844 395 0830

The username is the first part of your Madasafish email address and the password is the one that you created when you signed up. Thus you could probably also try logging in using a few good guesses of what you think you may have selected when you signed up.

Kind regards,
Samara

Quentin

There are some concerns being discussed about MAAF having financial worries on their forum at adslguide, following the revelation of their troubles on another site, (including suggesting the parent company (Brightview) may be trying to sell it off, and are having to renegotiate their overdraft with their bank).

There is a report about them "heading for trouble" under the heading "Broadband Britain :More fallout" which you can read if you scroll down the page a little:

http://telebusillis.blogspot.com/2006_08_01_telebusillis_archive.html

Is there any way Samara could get reassurance about this from "the horses mouth" at MAAF/Brightview?

Madasafish_Customer_Care

Hi Quentin,

I cannot make an official statement regarding the financial position of the company, because I am not privy to that kind of information. Information regarding the financial position of the company is made public via the London Stock Exchange.

My focus in the company is and continues to be in a customer support capacity. Regarding the work that I do for the company, I'm pleased to report that we're just about to launch a new and improved My Account area in addition to officially launching our 50GB Premier broadband package and our new Talk product.

We are continuing the investment into our infrastructure and the development of new services to continue our tradition of great value broadband packages and support.


Kind regards,
Samara