Madasafish Questions/answers (merged threads)

harryhound

[FONT=&quot]This cannot happen overnight, it is like trying to buy a house. BT will send in the accountants, consultants and lawyers to crawl all over Brightview. It is called "due dillegence" meanwhile the staff (How many is it now?) will be having to apply for their own jobs and polish up their CV's.

I found a superb blog from a major Brightview investor last Xmas but dating back about 9 months. I think he paid about 50p for his shares, so it looks like he is still facing a loss. (Now if we all had jumped in at 10P we could be laughing all the way to the bank).[/FONT] [FONT=&quot]I cannot find the blog now so here is a link to what has been going on recently:[/FONT]
[FONT=&quot]
Invox plc[/FONT][FONT=&quot] announced that it has changed its name to Brightview plc. Invox plc Announces Disposal of Home Gaming business Mon 9 Oct 2006 13:59 PM BST ...
investing.reuters.co.uk/stocks/KeyDevelopments.aspx?ticker=BRV.L - 38k - Cached -
Brightview has done well go increase its customers by 20% at the same time as new players like Talk Talk were causing waves.

INVOX, having given its investors a nasty experience, when it bought Brightview (Come back Totalise all is forgiven) could not raise the capital to keep up with the big switch to TV, gaming and fantasy.

Now Brightview service and BT technology could be a real winner but I would not put money on it.

Perhaps now is the time to start a combined thread with the Plusnet people, not to mention the power of the middle classes from Waitrose, Zen & Global, to make sure the stuffed shirts and the bean counters don't wreck it.

For the "numptie" customers at BT; the MSE people will try to save you.

How about BT gives us all the first 3 months free to prove how well they intend to treat us
(or a compensation for disruption as the systems get changed!)

Harry

PS Thanks for sorting out the Invoice Samara.

The link above is slowasasnail probably because all those BT investors are trying to understand what they are trying to buy. Hi Sky are you sniffing around..


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[/FONT]

Paul1_2

Well after reading the information on this forum I moved from AOHell to Madasafish and all has been well until I've needed customer services!

My problem: BT attend my house on Sunday to repair a fault on the phone (not broadband), since Bt's visit broadband is 112kbs. Connecting to Bt's test socket (which disconects everything in the house) still provides 112kbs and yes I'd tried a new microfilter.

Email to MAAF: despite highlighting the action taken results in a bog standard email to try the usual suspects.

Email, to MAAF: did this already, so now have a reference number to phone technical support.

Phone call to MAAF: after refusing to do what we've already done twice, you need to connect to the test socket for us to test the system for 10 mins, the leave for 30 mins. If the problem continues call again. Completed the test and left for 1 hour and with great excitement we tried again......112kbs.

Phone call to MAAF: start from square 1, try the usual again. Try the test again, but this time for 24 hours (but they didn't seem keen to cover my property against fire and theft during this period that my alarm system would not be monitored). The reason: if it's not a line fault BT will charge them £80, even though the test already completed shows it's probably BT and what we've told them points to BT!

The level of custromer care shown was at below Dell's standard and in case you've never dealt with Dell that's not a compliment! So we move onto a supervisior (this took a great deal of assertiveness as supervisors don't talk to customers).

So with Denisha we go through the mess again, same story and same advice, not listening to the key fact here: BT came and it stopped working! Perhaps we could just connect to the master socket for 5 hours to 3am, we'd be awake to turn it back on as our monitored alarm would make it's unhappiness known! The test signal shows no variation, our system shows no variations between 7 am and 6 pm (despite it being switched off), but the customer must pay BT's charge!

Let's do the maths: MSE contract £167.88 in the first year, unhappy customer cancels and income is nil, posts on every review site and tells friends: PRICELESS (good line for a TV advert, but it might have been used before). Not to mention legal advice for breach of contract to supply.

So time to cut your losses,please supply a MAC code....."we can't do this you'll have to phone back tomorrow" ******* MAAF is a good name!

We'll I think that's the rant over, so this may need to be on the vent board and I'm convinced that MAAF will fit very well into BT's stable, though perhaps with good customer service they may not have needed to be bought out!

Paul1

JohnnyB

I do hope Samara continues to work her magic: she did an outstanding job on my account and it would be real shame if her standard of service was to be absorbed in the amorphous mass of BT, especially since I have just gone all-you-can-talk as well as broadband. Snagless set up.
Interestingly, at work I am with a favoured BT customer (rather a large one) and somehow the corporate customer care is outstanding. I wonder why!

Madasafish_Customer_Care

Hi Paul1,

I'd really like to get involved here and see what's going on. Could you please PM me your Madasafish username?

When you experience a drop in sync you see the results immediately in your BRAs profile and this will result in lower speeds. Obviously BT did something to cause you a drop in sync...

Let's stay you then start syncing at your normal rate again - you will need to maintain that sync rate for three/four days until your BRAs profile updates and you see an improvement on your throughput speeds.

My team are probably giving you the advice they are (don't know for sure, need to investigate) because if we're just waiting for your BRAs profile to update then it's pointless sending out an engineer - getting a BRAs profile to update is not something that can be done artificially. Likewise if the problem isn't with the BT equipment leading up to your house (inc the test port within the master socket) than BT will charge the customer for the call out.

What hardware are you using, I'll get you instructions on how to check your sync. Depending on what your sync is at the moment you may well already be well on the way to seeing an improvement as the drop occured on Sunday.

Kind regards,
Samara

harryhound

Paul1 wrote: »

Well after reading the information on this forum I moved from AOHell to Madasafish and all has been well until I've needed customer services!

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So time to cut losses,please supply a MAC code....."we can't do this you'll have to phone back tomorrow" ******* MAAF is a good name!

We'll I think that's the rant over, so this may need to be on the vent board and I'm convinced that MAAF will fit very well into BT's stable, though perhaps with good customer service they may not have needed to be bought out!

Paul1

Hi Paul,

Let us all know the technical explanation for the collapse of the speed of your service. (and I'll try and phone my aged uncle and see how he has got on with the BT engineer).

Further back on this thread is my experience with BT, asking where they had lost their "DACS", which had been unnecessarily throttling my dial-up for years, followed by the advice that I did not need a filter for my hard-wired bell. "Believe nothing you are told (by a Muppet) and only half of what you see". Next time you have a visit from an engineer remember to nail his foot to the floor, while you go through a test routine to make sure everything is still working OK.

Harry.

geraint83

Samara - I hope that you'll be able to help me with a problem that my mother-in-law's been having with Madasafish.

She has now moved from Madasafish to Newnet - the transfer date was yesterday. Everything happened great and we got a MAC from Madasafish and everything went with clockwork.

However, prior to being transferred she received an invoice from Madasfish for the period 15/07/07 - 14/07/07. She has now queried this with the Madasafish helpline because since 11/07/07 she is with Newnet and therefore won't be with Madasfish for the period detailed in the invoice.

The reply she received was simply that bills are always produced in advance (her invoice date was 09/07/07) and that she will have to pay this invoice despite not receiving broadband from Madasafish at all during this period.

Is this usual policy with Madasafish?

I'd be grateful if you could take a look into this for me. I can PM you her account number etc if you wish.

Many thanks,

Geraint

Madasafish_Customer_Care

Hi Geraint83,

Provided that she's migrated away prior to when the invoice is due (which sounds like has happened) I can cancel that invoice - but please get in touch with me soon, the 15th isn't really that far away now.

Could you please PM me with her details and just reconfirm that she's really migrated away. Cancelling the invoice will cease her services with us entirely if she hasn't migrated away.

What she's been advised is not usual policy - if her service was to extend beyond the next billing date than she would have incurred the invoice. I'll make sure that this is also addressed.

Thank you

Kind regards,
Samara

lowdenclear

Hi,

I was just wondering were there issues with the MAAF broadband lately in the BT12 area? It's been really flaky for the last week or so... randomly disconnecting and timing out... it's been happening quite a lot.

Lowdenclear

Madasafish_Customer_Care

Hi Lowdenclear,

We've not had any reports of problems with our services (through the BT wholesale service) - however I have had a few people mention in the thinkbroadband forum that they've had disconnections over the last week... Of course, I would still recommend that you test your microfilters just to make sure that one hasn't gone duff on you.

There have been some heavy rains lately and these can also effect the quality of service as wet BT equipment isn't great for running a broadband service over.

Could I please have a look at your account, could you please PM me your Madasafish username?

Kind regards,
Samara
Madasafish

oldagetraveller

Had a couple of speed issues initially, now on my 4th month with MAAF, and although my synch. rate varies a bit (5.2 - 6.1+) the speeds have been very consistent, v. happy with sevice so far.
Madasafish Broadband Speed Test

Current Speed Test Result

Your bandwidth speed test result is: 4Mb
Your IP address is: xxxxxxxxxxxxxxx

Previous Speed Test Results

SpeedDate3.85Mbps 14/07/2007 13:15:38, 3.94Mbps11/07/2007 10:00:12, 3.89Mbps07/07/2007 15:36:29, 3.94Mbps05/07/2007 15:24:38, , 3.95Mbps04/07/2007 08:54:54, 3.49Mbps03/07/2007 16:47:01, 3.48Mbps01/07/2007 14:21:21, 3.53Mbps29/06/2007 10:06:17, 3.52Mbps28/06/2007 15:48:02, 3.46Mbps27/06/2007 07:56:21




4MB/s at the moment. I just hope things remain the same once BT get their grubby mitts on MAAF.:p