Trying to help my Dad:-)

DCFC79

Taffybiker wrote: »

MSN is one way, but not strictly necessary. Remote Access > Invite Someone to Help You.
Your father can input your email address (at the bottom) and send you a file through email. When you open the file it will request your father to allow you access to his PC. At the start, you can only view his desktop screen and chat in a window. Above the window is a button to take full control of the remote PC. Again, your father will need to allow this. Once he has accepted, you will be able to control his PC as if it were your own.

oh i say my msn contacts and i thought msn was the only way to do it

dogmaryxx

aliEnRIK wrote: »

Your not dim suzanne. I think most of us have never used it (I havnt anyways). Heres a basic tutorial to get you started ~
http://www.microsoft.com/windowsXp/using/mobility/getstarted/Remoteintro.mspx

Link only works in Firefox for me.

aliEnRIK

dogmaryxx wrote: »

Link only works in Firefox for me.

Well ive just tried it in firefox, IE7 and google chrome with no problems

dogmaryxx

I use IE8,perhaps thats why.Is that feasible

aliEnRIK

dogmaryxx wrote: »

I use IE8,perhaps thats why.Is that feasible

Might need to be in 'compatability' mode. Though its ridiculous if it does with it being microsofts own site

Taffybiker

DCFC79 wrote: »

oh i say my msn contacts and i thought msn was the only way to do it

MSN is probably the easiest way, but I for one am thankful it is not the only way.

Taffybiker

I only just followed the link given above. It states that both PC's must be running XP professional.

I have a different link which may be of interest, detailing how to use email for remote assistance. This does work with XP on one machine and Vista on another - I have done so.

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaemail.mspx


Hope this helps.

aliEnRIK

Taffybiker wrote: »

I only just followed the link given above. It states that both PC's must be running XP professional.

I have a different link which may be of interest, detailing how to use email for remote assistance. This does work with XP on one machine and Vista on another - I have done so.

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaemail.mspx


Hope this helps.

Certainly sounds a lot easier too

suzanne

Hi Everyone,

Well Dad is back on-line:-)

My brother organised a company called The PC Support Group to visit.

All seems fine but he has also got a contract for the next 12 months at £25 a month.

The Pc was bought in April this year for £300.

Does anyone have any experience of this company, I have had a look at their web but that does not really tell me anything.

Thanks for helping
Suzanne

[Deleted User]

Hi,

glad your dad is sorted.

Don't know the company, but at £25 a month, that's the cost of the Pc over the year.

Was your dad on his own when they called and talked into it, I would try to get out of it.