o2 removing chargeable bolt ons

redux

iceburn wrote: »

But if O2 say in 6 months decide like they have done with chargeable bolt ons, or non-geo number in the past to name just two quite recent ones, to remove Web-Bolt on, or increase the price.

What's wrong with confining the discussion to describing what is actually happening, rather than speculation about things that haven't or won't (including for example your other thread quite incorrectly suggesting that a couple of other things are ending)? You have no grounds whatsoever for this casual innuendo that they might be planning such measures.

How many times will it need to be said before the confusion is improved:

... nobody is having their free bolt-ons removed (or increased in price);

... nobody is having their chargeable bolt-ons removed from contracts with them already on (or increased in price)

... and actually, because there is no official statement, and no clear information from O2 customer services, some of whom have no knowledge of this rumour at all, it cannot yet be definitively said that existing contracts won't have the right to the full choice of bolt-ons in future. It may turn out to be the case, or it may well not.


Elsewhere, it is said that not many people will be affected by the changes happening from yesterday onwards.

It seems to me that nobody here yet knows exactly what those changes actually are.

It would help all of us if future discussion was based on the specific details of that information as it emerges, rather than indulge some people's temptation towards inculcating unneeded paranoia

iceburn

redux wrote: »

What's wrong with confining the discussion to describing what is actually happening, rather than speculation about things that haven't or won't (including for example your other thread quite incorrectly suggesting that a couple of other things are ending)? You have no grounds whatsoever for this casual innuendo that they might be planning such measures.

you damn right know Redux that non-geo numbers have been removed from O2 so have happen and also adding bolt on by paying has been confirm by the OP, and O2 magazine. He ask if about web bolt on and does O2 have the right to remove it. And you, I, Hieveryone or anyone else I expect on this forum can say O2 will never remove it from his / your tariff. Just like they did with SMS to overseas mobile being inclusive, non-geo number being inclusive. He went to the site and saw the statement and afaird he might sign up to it and 3 months down the line O2 remove webbolt on and he is tied into a contract for other 9 months which he cant use. I only stated that if they did remove it in the future he could in "THEORY" be entitled to cancel.... Cause he sign up for the tariff with the web bolt on. But the advise from both I and Hieveryone still stands he should read from the beginning an make his own decision.

About my other thead you again turning a blind eye to the fact I am not suggesting any of those. Its is other ppl on the forum like hieveryone (bolt ons), and other ppl on other discussions. That topic was really to discuss if ppl think O2 is going the way Orange did after France Telecom brought it. Like O2 is now own by Telefonica - Spanish telecom. Alot of ppl remember how special / unique / great Orange was once was but how it is more like a milk cow for FT and lost alot of its unique features.

How many times will it need to be said before the confusion is improved:

... nobody is having their free bolt-ons removed (or increased in price);

We didnt say they are BEING REMOVE / INCREASE - read the message again. It said "if they are removed / increase one is entitled to cancel in theory." It is just stating if it ever happen which it can do you cant say it wont for 100% what he can possibly do. That is what you have to do with contracts a bit what Diamond is trying to get at, read it and understand how it can effect you in the future

... nobody is having their chargeable bolt-ons removed from contracts with them already on (or increased in price)

Again we are not saying that, but they are removing their choice to add more / change the ones they got.

... and actually, because there is no official statement, and no clear information from O2 customer services, some of whom have no knowledge of this rumour at all, it cannot yet be definitively said that existing contracts won't have the right to the full choice of bolt-ons in future. It may turn out to be the case, or it may well not.

Well that is what Diamond and later I was getting at and you said that was wrong to think that. But it seem ppl here been trying to add the bolt on (existing) and not getting far. Always on contracts it is ideal if one can to keep existing ppl as it is, and just stop new people from joining. aka OVP virgin, Orange everyday 50, O2 for life tariff , etc.. Granted maybe not always be possible for numerous reasons and than have these huge discussions which can lead to legal action (in general now) on contracts. Contract law is a very complex law and ppl specialise on it and it is why it is always adviseable before you signing a lease to a shop for example you take it to a lawyer so he / she can tell you what each of the terms mean to you.

It would help all of us if future discussion was based on the specific details of that information as it emerges, rather than indulge some people's temptation towards inculcating unneeded paranoia

Oh get real Redux, that is how discussions process and envolve and how information is shared / discovered between everyone. Which than leads to other discussions, which result in the forums kept alive. If everyone follow that this forum will die of death of lack of process of discussion. Cause it is discussion that attract ppl and ppl attract more discussion. It is why for example uk.telecom newsgroup is dying. And one was not unneeded paranoia. If we go back 7 months ago might of said "I am thinking of signing up to O2 for these bolt on, it is great I can one month have unlimited sms, and few months later have unlimited landline, as and when my need change. Now he cant change its no good saying to him "oh you did right by only looking into the now.

Anyway it is obivous this topic should now be close cause otherwise it is going to end up into a flame war.

redux

My remark about these statements of yours, that there is no foundation for them, is something I stick with, despite your objection

But if O2 say in 6 months decide like they have done with chargeable bolt ons, [...], to remove Web-Bolt on, or increase the price.

They have absolutely no intention of removing contracted add-ons from anybody, or increasing tariffs, so why attempt to smear the company with improbable suggestions?

Your separate thread with the same tone about O2 going downhill relies on 4 points, only one of which is definitely true, one of which has some basis in the present discussion, and two of which are just wrong: O2 aren't abolishing retention discounts, or the PUFL contract. And even though it's off-topic (but you've added it), Orange aren't abolishing OVP Virgin or the Everyday contract.

What evidence is there that the choice is removed from existing contracts? How many people have had problems with paid bolt-ons? Or had them removed so far?

O2 staff have said very few people will be affected by the changes, for example one says only those on contracts a couple of years old or more - (which of course at launch may not have had the full range of bolt-ons anyway, and certainly not a free one). And those people could update to the newer versions of the tariff and add what they like. Or cancel at one month's notice anyway, without dispute or giving any reason. If there are valid grounds for disbelieving or contesting that assertion, or that it's based on misapprehensions within the company, where are the instances?

digp

They have absolutely no intention of removing contracted add-ons from anybody, or increasing tariffs, so why attempt to smear the company with improbable suggestions?

So Redux are you part of o2 management? If not, stop spouting rubbish. They have removed "free" calls to 08 #s in the past.

Pixulated

What no way? That sucks, I think someone is going to be changing network pretty soon.

iwanttosave_2

This thread is mega mega dull now.

I can tell you now I've not heard a single person moan about it when I've told them its not available any more. Just a couple of people on this thread.

diamonds

^ LOL, hardly surprising when your employer never told its customers

iceburn

redux wrote: »

My remark about these statements of yours, that there is no foundation for them, is something I stick with, despite your objection

But if O2 say in 6 months decide like they have done with chargeable bolt ons, [...], to remove Web-Bolt on, or increase the price.

They have absolutely no intention of removing contracted add-ons from anybody, or increasing tariffs, so why attempt to smear the company with improbable suggestions?

You honestly think when O2 had 0870 inclusive, started bolt on, new tariff, etc. to name bolt on, they wont change it? Get real they will change it in most cases its for our benefits and change to market, like now they got O2 Family which for some ppl is great. Just one bolt on and everyone in that close group can sms / call one other for upto 3000 minutes / sms etc.. And not improbable it can happen in the past ppl were saying just like you "oh O2 wont remove 0870 numbers but they did." And for the last time which you are choosing to lookover was not saying it is happen or it is even a huge possibity just that if they did do that in light of them already changing the way bolt on works once already, so they might do it again he can cancel if wants to.

Your separate thread with the same tone about O2 going downhill relies on 4 points, only one of which is definitely true, one of which has some basis in the present discussion, and two of which are just wrong: O2 aren't abolishing retention discounts, or the PUFL contract. And even though it's off-topic (but you've added it), Orange aren't abolishing OVP Virgin or the Everyday contract.

That is what the thread is about Redux and stop bring it up in other topics, say it in that topic not other places. It was made from what other ppl have said I , I repeat never made those statements from the outset, can even post the forums where they taken from. Now of course if what the other people have said is not true than one say it "in that forum" (by not attacking the poster) those other two ppl have got it wrong, and O2 is not going the same way as Orange for x, y and z... And about Orange I think you will find it has stop OVP Virgin and Everyday 50 for "NEW CUSTOMERS" That is what I said, for new connections. If you can goto Orange shop today and sign up to those I will be surprise but alot of ppl will be interested in that cause they want ED50/OVP virgin.

What evidence is there that the choice is removed from existing contracts? How many people have had problems with paid bolt-ons? Or had them removed so far?

No one said Bolts on which have been chosen has been remove, now do what you preach and dont make assumption and put words into ppl mouths. (ie I nor I think Diamond, never said they have been removed from someone tariff.) And how on earth can you say choice have not been remove when in past they could add different ones (as was shown in earlier posts) but now they cant. There is no question choice has been reduce. But if we talk in real world how many people care to be honest I would say not much. Cause like myself I got 1000 sms on my tariff, which since I only send maybe 10 sms in a month if that, that is like unlimited for me so I have no need for the bolt on. I am sure alot of people are in the same boat got alot of calls / sms / so the free bolt on they do have is enough for them. Hence why O2 decide to change it due to markets etc..

O2 staff have said very few people will be affected by the changes, for example one says only those on contracts a couple of years old or more - (which of course at launch may not have had the full range of bolt-ons anyway, and certainly not a free one). And those people could update to the newer versions of the tariff and add what they like. Or cancel at one month's notice anyway, without dispute or giving any reason. If there are valid grounds for disbelieving or contesting that assertion, or that it's based on misapprehensions within the company, where are the instances?

That is what the whole discussion is about and you were saying ppl cant cancel, not effected, etc. but now you are saying they can. Cant have it both way, cant have your cake and eat it. That is what Diamond has said from the beginning. Cause those ppl can still be in contract cause they have just did an upgrade thinking they can add / change bolt ons. One can say you and Iwantosave is contesting that assertion cause it is both of you who are saying ppl cant cancel, not I nor Diamond and few other ppl.

iceburn

iwanttosave wrote: »

This thread is mega mega dull now.

I can tell you now I've not heard a single person moan about it when I've told them its not available any more. Just a couple of people on this thread.

They might not moan to you on the phone but it is afterwards they tell their friends / family, forums (as two already have done here aka Pixulated and Kimbie), call back and speak in a different dept to you ie if you are Customer service they speak to disconnections / rententions. Or they remember it and when their contract come for renewal than they leave and give that as one reason (alot of ppl in UK dont exercise their rights / know their rights and hence just accept things.) But lastly and maybe real thing behind it, bolt ons were not that important to them they already got enough minutes / sms. Hence the reason O2 withdraw it? Just like O2 treats they stop that citing lack of interest / customer demanding different offers cause feel having an extra 20 sms onto already high SMS allowance of 500 / 1000 / unlimited , etc is a drop in an ocean. So gone to now offering pizza at 1/3 off etc.. Which customer might see as more benefit and might cost them less as well to provide. So a win-win situation.

But lastly, agree it is mega dull this disucssion cause it is just going round and round. And as Diamond said as well you have to accept one reason you not having ppl complaining on the phone is also due to the fact they dont know of the change. It is when after the summer they are now back at Uni for example so now need unlimited SMS instead of unlimited landline calls (or other way round) is when "MIGHT" I repeat "MIGHT" get some complaints. i.e. when the amass find out. One can argue if O2 was not worried of any backlash they could of put on foot of everyone bill / enclose a leaflet stating that from x date bolt on are changing, and put like you did on First post. But they chose not to. Which make u wonder why.

iceburn

Kimbie wrote: »

Ive just found out about this, a bit annoying as needed the unlimited text bolt on, but managed to get it added on this morning.

However the girlfriend didnt get it, and was told it would be removed from my account!

Can they do this?

I want to know if they are going to replace the text bolt-on as I need more than 500 text on my iphone.

Been with o2 for years and years, well since they were BT Cellnet in fact, but this will make me look elsewhere but a shame as I like using the iphone

Kimbie

Can they do this? That is part of what this arguement on this topic is about now :-) if they can or cant. And how ppl like you feel about the change, if you feel strongly call up and moan about it, it seem not enough are moaning about it :-D. But seriously a way round your problem is have you look at O2 family? That have unlimited SMS , calls, MMS etc to set number of O2 numbers. If the SMS you want to use is to your GF who I take it is also O2 customer than you will get the result you want and in fact cheaper as well. Cause you just add one bolt on to one account and it will apply to all the numbers which is chosen on the bolt on. Of course if it is to other networks, than have now to get Three mobile, Orange etc. instead To find more details of the family bolt on goto this link
http://yourfamily.o2.co.uk/familybolton