ebay buyer is questioning postage price after i have sent the item, help!

cyril82

Rebel wrote: »

I have to say I am on the buyers side on this one, I would consider the postage charges extortion, and I would report the seller for fee avoidance.

I'm questioning whether Ebay would consider this feedback extortion if the buyer has already contacted Ebay complaining about fee avoidance as well. In my opinion its quite possible they may well find postage was excessive on receipt of the buyers complaint and make the decision that this was fee avoidance, (after all the seller knew the postage cost was only £3 and has not offered to reach a compromise) ..

Just because a buyer reports a listing for possible fee avoidance it doesn't entitle the buyer to any money back.
If they report the buyer for fee avoidance, fair enough, if they then also issue threats to neg unless money is returned they are also in breach of ebay policy. One breach of policy from the seller does not excuse another by the buyer.

Rebel wrote: »

Would they then find the buyer guilty of feedback extortion? .

They should do as the buyer agreed to the price when bidding, fee avoidance is between the seller and ebay, it does not entitle the buyer to blackmail the seller or recieve any form of refund as the total costs are clearly laid out in the listing.

Rebel wrote: »

I also don't agree the buyers are scammers,.

they are if they attempt to gain financialy from a policy breach that only affects ebay, you can click the report button without buying an item, paying for it, waiting for it to be delivered and then demanding half your money back while being allowed to keep the item.

Rebel wrote: »

they may well not have noticed the postage cost when making the initial bid.

only if they are blind, the postage charge is displayed on the search page and right above where you click to bid on the item, right beside the picture of the item.
If you are too lazy to read the postage charge there is little the seller can do, it is laid right out in front of you before you bid.

Rebel wrote: »

, sorry if this goes against the majority but I know what I would do in the buyers position and I am NOT a scammer.

If what you would do is demand that the seller lets you keep his goods but gives you half your money back then, sorry to break it to you, but you are a scammer.

Whats up with asking to give him his goods back in return for a refund if it is about principle? why do you have to gain financially at the sellers expense?

scubaangel

cyril82 wrote: »

If what you would do is demand that the seller lets you keep his goods but gives you half your money back then, sorry to break it to you, but you are a scammer.

Whats up with asking to give him his goods back in return for a refund if it is about principle? why do you have to gain financially at the sellers expense?

Someone who takes money for a service not recieved or over charges for a service can also be called a scammer!

Why should the buyer lose out financially because the seller over charged them, by from the sounds of it almost 50% of the total cost? The seller isnt losing out finanically because that £8 charged for postage has not been spent on postage....so they arent losing anything - if they wanted/needed that extra money it should have been added to the item price not the postage cost surely?

cyberbob

scubaangel wrote: »

Someone who takes money for a service not recieved or over charges for a service can also be called a scammer!

I quite agree completely the postage was extortionate. The OP should have once they had realised refunded part of the postage. Obviously leaving enough to cover the postage and costs. The buyer really shouldnt have had to chace them when it was obvious that the OP had overcharged

I find the argument that the buyer bid on it so should pay rather bad. As buyers do not always know what things will cost

NeilJung

NotQuiteNorbert wrote: »

NeilJung : this may or may not work.

http://cgi6.ebay.co.uk/ws/eBayISAPI.dll?SellerDashboard

If not, you can find your dashboard under 'My Account'.

Thanks. Like I thought though, it's only available to business sellers.

EDIT: I was wrong. I was trying to access it via my buying account!

soolin

NeilJung wrote: »

Is the seller dashboard only available to business sellers?

Nope we all have one.
Log into ebay > my ebay >'account' tab > seller dashboard.
That will show your current placement, it should be standard, policy compliance, buyer satisfaction,. Each section then opens further to show the actual backing statistics.

So under buyer satisfaction is says the following "Low detailed seller ratingsAny low ratings (1s or 2s) you received during the 4 weeks leading up to the last updated date count as strikes against your buyer satisfaction rating"

Under feedback it says :

FeedbackNegative or neutral Feedback you received from unique buyers during the 4 weeks leading up to the last updated date count as strikes against your buyer satisfaction rating. The 4-week totals displayed here will not match the 1 month totals displayed on your Feedback Profile page.


Buyer protection claims:
Buyer protection claims
Item not received cases and item significantly not as described cases count as strikes against your rating if they are closed without satisfying the buyer.

Brooker_Dave

jammiev wrote: »

thanks all, advice is great, so how should i word my reply?

The second word could be "off"?

Brooker_Dave

stevew8975 wrote: »

the reasoning why eBay are pushing compulsary "free" P&P on more categories

Ebay hates P&P charges as they only get a % from the paypal fees, and because they are greedy, they want a % from the final value fees too.

Thus the sheep are told that anyone who charges more than the stamps cost is a theif.

HTH.

Hintza

Gosh even I think that is excessive and the buyer a bit naive. If it was me I would have sent a polite email explaining that I thought the speed of service was slow and the cost of that service was a bit high and would then just ask the seller what they thought.

No threat would be issued and if seller didn't make a gesture or come up with a very good reason then I would just quietly leave a neg. No fuss no extortion, no scamming.

cyril82

scubaangel wrote: »

Someone who takes money for a service not recieved or over charges for a service can also be called a scammer!

Why should the buyer lose out financially because the seller over charged them, by from the sounds of it almost 50% of the total cost? The seller isnt losing out finanically because that £8 charged for postage has not been spent on postage....so they arent losing anything - if they wanted/needed that extra money it should have been added to the item price not the postage cost surely?

There are several different scenarios being discussed here.

If the seller made a mistake and charged too much then yes they should refund morally, however the price stated including postage is what the buyer agreed to so as far as ebay and the law go that is what the buyer should pay, so it is at the sellers discretion. However if the seller refuses the refund and the buyer feels ripped of or dissatisfied and leaves a neg that’s totally justified if they feel that way, the problem arises when they start using the threat of a neg to get the money back as even in this scenario they are sailing close to being a scammer, and they are breaking ebay policy.

The other scenario is where the seller was clearly offering a low bid/buy now price in return for inflated postage, they are still offering the buyer a good overall deal but partly by avoiding the final value fee. So a buyer buys and pays for the item then upon receipt demands money back with threat of neg and reporting them to ebay for fee avoidance.
This is an out and out scam and the people pulling this scam should be booted off ebay.

If you buy something be sure you know what it costs, including postage and that you are happy with the overall cost, don't expect a seller to have to refund you later because you could not add two numbers together, and don't expect to use the threat of giving a neg to get part of your payment back unless you are comfortable with the label, SCAMMER!

Ste_C

Whatever happened to common sense and common decency?

I think ebay should ban both the seller and the buyer. The seller for refusing to accept they were wrong and failing to take responsibility. And the buyer for not checking the postage costs BEFORE bidding.

Geunine mistakes happen on ebay, but people used to be honest. I was overcharged by 42p once and the seller offered me a refund voluntarily! Equally, I overcharged someone by £4, offered him a refund and he said I should donate it to his justgiving.com charity page. Isn't it nice when people can be honest with each other?

Now though everyone is obsessed with getting away with whatever they can, ripping people off but doing so with the aid of loopholes, hiding behind legal rights rather than moral ones.

Why can't people just stop being so cantankerous, jumped up little snobs who feel it is their right to beat the system and instead start treating other people as they'd like to be treated themselves?