ebay buyer is questioning postage price after i have sent the item, help!

jammiev

Bowling_4_Gold wrote: »

Sorry, I really don't see your logic here. It could have been- i.e. the OP left a decimal point out and the buyer didn't see the 'mistake', only realised after they paid?!?

thanks, but don't think so, it would have read 1.199 or 119.9?
and so would not have been accepted when i listed the item!
thanks

NeilJung

jammiev wrote: »

'I contacted you about the price of postage before the parcel arrived.

Did they? In any case they did not do so before bidding and paying.

jammiev wrote: »

I have emailed ebay about this issue

Too late for ebay to act on that now.

jammiev wrote: »

and will of course be leaving negative feedback,unless a refund of the excess is offered?'

Feedback extortion. Pretty cut and dried in my personal opinion. I would be reporting them right now.

Bowling_4_Gold

jammiev wrote: »

thanks, but don't think so, it would have read 1.199 or 119.9?
and so would not have been accepted when i listed the item!
thanks

Yeah, I see what you mean. It's just NeilJung said

Obviously not a typing error, because they saw it and agreed to it when they bid, then paid it!

in response to when you said the buyer thought there was a typing error on the P&P charges and I didn't really understand why paying for the item ruled out any chance of typing errors

NeilJung

I'd seriously advise you to invest in some scales and use the royal mail site to price your postage in future though.

http://www.royalmail.com/portal/rm/jump2?catId=400023&mediaId=11200122

EDIT: Bear in mind also that my personal opinion is just that, and it's up to you to read up on this and weigh things up as to how you want to proceed.

jammiev

NeilJung wrote: »

I'd seriously advise you to invest in some scales and use the royal mail site to price your postage in future though.

http://www.royalmail.com/portal/rm/jump2?catId=400023&mediaId=11200122

yeh, i will, thanks

cyril82

scubaangel wrote: »

To be quite honest I would be disgusted too - and would probably have sent something similar, the buyer has offered you a compromise, and personally as a buyer would be considering reporting you for fee avoidance regardless of having gotten a bargain or not over £8 profit on p&p is shocking.

Assuming that in general buyers can grasp simple maths, surely they only bid on an item if they think the total "to your door" price is a bargain, including postage be it high or low.

On the flip side, if they can't add postage to the buy it now/bid price and determine if it is a bargain or not before buying should they really be able to have an ebay account?.......and how do they suddenly work out how to do the maths after it arrives? are royal mail offering door step maths lessons now?

Bowling_4_Gold

cyril82 wrote: »

Assuming that in general buyers can grasp simple maths, surely they only bid on an item if they think the total "to your door" price is a bargain, including postage be it high or low.

On the flip side, if they can't add postage to the buy it now/bid price and determine if it is a bargain or not before buying should they really be able to have an ebay account?.......and how do they suddenly work out how to do the maths after it arrives? are royal mail offering door step maths lessons now?

I think that eBay buyers think they can treat private sellers the same way they treat large companies - If they don't like it, they will complain about it until they get their way. They fail to realise different rules apply and that they have less rights with a small private seller than a large PLC. It looks like unfortunately this is the way things are going and there is not alot we, as a minority, can do about it.

soolin

Regardless of individual views on this I would still strongly urge the OP to think very carefully about reporting this buyer for feedback extortion.

The OP appears to have p and p that many would find excessive, which is therefore against ebay terms. Is it really the wisest thing to suggest that OP now self reports himself to ebay and risk a warning?

Imagine the scenario''report the buyer for threatening to leave a neg for excessive feedback, thus showing ebay his auction where p and p may appear to be excessive'...hmm.

I'd keep my head down here. Either refund as a goodwill gesture or take the neg and move on, do not draw attention to your p and p with ebay.

scubaangel

cyril82 wrote: »

Assuming that in general buyers can grasp simple maths, surely they only bid on an item if they think the total "to your door" price is a bargain, including postage be it high or low.

On the flip side, if they can't add postage to the buy it now/bid price and determine if it is a bargain or not before buying should they really be able to have an ebay account?.......and how do they suddenly work out how to do the maths after it arrives? are royal mail offering door step maths lessons now?

True but given that the seller spent only 1/4 of the postage charged on posting the item that seems to be to be extortionate.

But equally if the item would usually cost around £20 as stated elsewhere if the buyer has paid less than this then they still thought it was worth buying. But if the buyer has paid less than £20 for the item and £8 of it is profit on postage that means the seller has made that £8 as profit without paying ebay fees on it (a subject for another thread as they are themselves extortionate), £3 on actual postage and only paid the final value fees on up to £8.....when postage profit is equal or almost equal to the cost of my item I would say that is fee avoidance.

jammiev

i think i am going to take the neg on the chin and move on:beer: