ebay buyer is questioning postage price after i have sent the item, help!

soolin

cyril82 wrote: »

i

Therefore your buyer is a clear scammer. Unfortunately there are people who are allergic to work, usualy scrounge state benefits from tax payers and then see fit to scam said tax payer by abusing the ebay system.

I agree, charging excessive postage is a step too far and should be reported immediately and marked out in the feedback.

cyril82 wrote: »

itell the scruffy little scammer you'll take the neg and then update his feedback to warn all others he is a feedback blackmailer, and you will forward his attempted blackmail messages to ebay and report his attempted extortion.

Feedback blackmail is against ebay policy.

So is fee avoidance, by reporting the buyer the OP might just be making a lot of problems for themselves.

Also update the feedback of the buyer how exactly? By leaving a positive with a negative message you are suggesting a course of action detrimental to the OP. Buyer reports the false positive to ebay, ebay remove the comments and leave the positive and OP gets a warning on their seller dashboard for feedback abuse.

Or perhaps you mean OP should respond to the feedback, that would mean that it stands out even more and will give other potential buyers a lot more opportunity to click on the uciton details and see for themselves if they think the p and p charged was excessive.

If a seller is going down the route of excessive p and p, it really doesn't pay too draw much attention to oneself.

pinkshoes

I'm a bit clueless on how much it costs to send things in the post (and so are many other people!), so would have paid the £12, and then would have been a little p*ssed off to discover the postage actually only cost £3. When you don't send much stuff in the post yourself, you rely on the honesty of the seller...

At the very least I would have given you a very low rating for p&p, and would have probably mentioned it via message (not blackmail though), and depending on your response would depend on the feedback I left.

sunnysea83

Did you send it recorded or any form of signed for the buyer may decide to make an item not received claim if you dont refund.

Over charging £9 or whatever is excessive and its possible the buyer thought £12 postage was for special delivery etc

What did you say postage service was on the listing?

I wouldnt over charge that much on postage again asyou could end up with a lot of negatives

jammiev

sunnysea83 wrote: »

Did you send it recorded or any form of signed for the buyer may decide to make an item not received claim if you dont refund.

Over charging £9 or whatever is excessive and its possible the buyer thought £12 postage was for special delivery etc

What did you say postage service was on the listing?

I wouldnt over charge that much on postage again asyou could end up with a lot of negatives

hi, just standard first class

NeilJung

jammiev wrote: »

i charged £12 postage and it cost me £3, is that excessive?
packaging cost me 5p

Hugely excessive. However I'm guessing that your item sold for a quite low price, and the buyer must have been happy with the total cost. The high postage price may have put off other bidders, so in a sense your buyer is taking advantage of the situation (or trying to).

Some buyers would have been happy with the transaction if the overall price was fair, but you always get chancers, and you were kind of asking for it with the postage at that level above cost.

I've read stories on here of buyers demanding postage refunds on every penny over the stamp price, which really is nuts. When listing it's best to keep the postage costs reasonable and build in any other fees/costs into your starting price.

Your buyer is out of order for trying to blackmail you though in my opinion. If they have mentioned that they will leave negative feedback if you don't refund some postage in an ebay message you could probably use that as grounds to get the feedback removed, if not indeed get the person in quite a bit of trouble with ebay. Feedback extortion is not allowed, and buyers cannot put in a complaint about high postage after the auction.

If I were you, I'd seek further information on my last paragraph from one of the more informed users such as soolin if you want to take that angle, and work from there.

seashore321

I have been marked down for charging 50p more than it costs!
I do think that your postage costs were a bit excessive, however having siaid that they knew the price before they bid. Also you may live miles away from a P.O. and have to factor in extra.
If they threatend you with a neg then surely that is feedback extortion.
Maybe rethink for next time as low DSrs will damage you. It is all a learning curve.

Good Luck.

Sublime_2

If I'd overcharged by that amount for p&p I would have refunded £6, as I don't aim to make money off people that way. I know that wasn't your intention.
If you're not sure about an items weight its worth having a look and seeing what other people are charging.

Nex0

Easiest thing I find to do if im not totally sure on how much it will cost to post is do a search on the same item for sale and see what everyone else is charging and get a average price and go with that.

NeilJung

This link might be useful. Have a read and determine if the messages you have had from the buyer could be considered as feedback extortion. In my opinion it sounds very much like it could, as they were happy with the transaction and are now demanding money back on something after the fact that they were happy to pay at the time of auction.

http://pages.ebay.co.uk/help/policies/feedback-extortion.html

If they have emailed you these threats outside ebays message system though it is possible that it won't carry as much weight as if they emailed you independently. Ebay say you have to include the full headers of any emails you forward to them in order that they can determine the origin of them.

sunnysea83

how much did the item sell for and how much would you say its worth?

Maybe meet them in the little, say that you will refund them x amount of the postage as although the actual postage was x you also had to give up your lunch hour in the post office, pay for packing materials etc.

The buyer at the end of the day agreed to the postage when they bid and was aware of the postage. I have never had this happen to me before but then i tend to only charge postage cost plus about 25p-50p. Only time i add a bit more on is when im using a courier as i havet he hassle of driving in to work and paying for parking so i can take the parcel to be collected and therefore include the parking cost and a small amount for petrol as i wouldnt normally be taking my car and going to that expense, also the buyer doesnt know how much i paid for the courier so it isnt soo obvious.

the only time i complain about postage is when ive paid for recorded and i get standard etc.