ebay buyer is questioning postage price after i have sent the item, help!

soolin

Make a habit of watching your full seller dashboard, if it starts looking red you may have to churn out a few 'at cost' sales to up the ante a bit.

appleblossom

I actually thought your post was a wind-up to begin with! - you made a 'genuine' mistake - but your error is costing your buyer - depending on what the item is, the buyer could well have thought it would cost itro a tenner or so to post so £12 wouldn't be too ott- I was charged £25 for a fridge - when it arrived, it had cost £12, I contacted the seller and said that I felt the postage charge was unfair, that I expected the item to cost £25 to post hence why I paid it but was not happy with paying twice as much - by the end of the day, the seller sent an apology (he guestimated the price, his girlfriend posted it and he didn't realise about the difference) and a £10 refund - I was more then happy with this and left him his deserved feedback.

Can I just ask - if YOU were the buyer - how happy would you be with your purchase and wouldn't you be looking at leaving a neg too? You have admitted it was your error so why should you be reaping the profit (or is it sour grapes because your item didn't get as much as you hoped)

NeilJung

soolin wrote: »

Make a habit of watching your full seller dashboard, if it starts looking red you may have to churn out a few 'at cost' sales to up the ante a bit.

Is the seller dashboard only available to business sellers?

frivolous_fay

Personally I wouldn't have the nerve to spend that little on postage and not make a partial refund. I've made postage refunds for far less. Trust me, it gives you big brownie points with buyers.

NotQuiteNorbert

NeilJung : this may or may not work.

http://cgi6.ebay.co.uk/ws/eBayISAPI.dll?SellerDashboard

If not, you can find your dashboard under 'My Account'.

cyril82

the fact is most people know roughly how big/heavy an item is when they buy since they usually know what they are buying, and they agree to pay the bid price plus postage because they think it's a good deal.

Those who then try to blackmail a seller into a refund are simply scammers and should not be entertained.

either don't buy it and report to ebay if your worried/upset at the possibility of ebay losing fees or buy it and PAY THE PRICE YOU AGREED!!

Scammers are scum!!

BargainJunky

I agree with Appleblossom. If I had bought an item with a high postage price and it arrived with a lot less on it I would not be too pleased either. I think you should refund some of the difference.

cyril82

of course ebay policy and the law state the price you bid upto including the postage costs is what you agree to pay and if you have any concerns about either you should raise them before and not after purchase, so personally i don't think you should refund a penny, otherwise you are just encourageing this scammer and they will likely repeat the scam again to someone else, if we didn't give in to blackmail then scamming would soon lose it's appeal, if we all stoped giving our hard earned money to scammers it would discourage them from pulling these scams, for as long as we keep giving them money they will keep pulling scams.

Rebel

I have to say I am on the buyers side on this one, I would consider the postage charges extortion, and I would report the seller for fee avoidance.

I'm questioning whether Ebay would consider this feedback extortion if the buyer has already contacted Ebay complaining about fee avoidance as well. In my opinion its quite possible they may well find postage was excessive on receipt of the buyers complaint and make the decision that this was fee avoidance, (after all the seller knew the postage cost was only £3 and has not offered to reach a compromise) .

Would they then find the buyer guilty of feedback extortion? I don't know the answer, only Ebay themselves know that they may even have suggested the buyer contacted the seller to see if they could work out a compromise (I have been asked in the past if I have contaced the seller to see if I could resolve a problem prior to starting a dispute).

I also don't agree the buyers are scammers, they may well not have noticed the postage cost when making the initial bid, by that time it was too late and they were not outbid so had to pay the full cost or risk their own account. The only person that has overcharged or taken advantage here is the seller, sorry if this goes against the majority but I know what I would do in the buyers position and I am NOT a scammer.

StaffsSW

If, however, this is a genuine thread, then it only goes to reinforce the reasoning why eBay are pushing compulsary "free" P&P on more categories, and promoting such items in other categories higher in the search results.

"Excessive P&P" threads are still the new "who leaves feedback first" threads.