ebay buyer is questioning postage price after i have sent the item, help!

jammiev

sunnysea83 wrote: »

what are you going to do?

hi, i think i am going to stick to my guns.
i think they are trying it on!

cyril82

soolin wrote: »

I agree, charging excessive postage is a step too far and should be reported immediately and marked out in the feedback.



So is fee avoidance, by reporting the buyer the OP might just be making a lot of problems for themselves.

Also update the feedback of the buyer how exactly? By leaving a positive with a negative message you are suggesting a course of action detrimental to the OP. Buyer reports the false positive to ebay, ebay remove the comments and leave the positive and OP gets a warning on their seller dashboard for feedback abuse.

Or perhaps you mean OP should respond to the feedback, that would mean that it stands out even more and will give other potential buyers a lot more opportunity to click on the uciton details and see for themselves if they think the p and p charged was excessive.

If a seller is going down the route of excessive p and p, it really doesn't pay too draw much attention to oneself.

Soolin, a scammer is a scammer. Scammers are scum bags and they scam people for their own personal gain, not to discourage people who may or may not be guilty of fee avaoidance.

i personally do not care about policing ebay, they make enough money to do that themselves.

scammers should not be encouraged and if people didn't pannick about their feedback scores, which can be easily repaired, and just told scammers, leave your neg and fook off to the jobcenter because your not gonna make any money pulling scams on ebay, then these scams would not exist,they can only be successful if you comply with their demands.

Say no to scammers!!

sunnysea83

me to

Maybe you just reply saying something along the lines of you agreed to the postage when you bid etc and say if they are that worried they can return the item for a refund!!

NeilJung

If they have actually stated clearly that they will leave neg if you don't refund postage, then just report them for feedback extortion. That's what I would do.

Even if they have only hinted at it, I'd inform them that ebay have a feedback extortion policy and you will report them if they persist in trying to blackmail you with the threat of negative feedback. If you wish to point out that they got a good deal and fully agreed to and paid the total price, then you can do that too. I wouldn't go any more into it than that. Keep it factual and polite at all times.

Only you have seen their messages, so only you know if what they wrote is likely to be seen by ebay as feedback extortion or not. If you're pretty sure it does, it's probably in your interest to take that route, as it should stop any bad feedback being left, and at the moment the buyer still has the ability to neg you even if you do refund.

If they haven't outright threatened it yet, and you think that they might do so if you act like you need them to spell it out, then just reply that they agreed to the total price and they got a good deal. Hopefully that will spur them to spell out the bad feedback threat if they have not already.

In any case if they do neg you, you could be in a good position to get it removed depending on how they worded those messages.

They should have been informed by ebay by now that ebay does not accept complaints about high postage after the auction is over, so they are out of luck on that one too.

sunnysea83

could u not paste the message re feedback in to a post? remove all names, item number etc

jammiev

sunnysea83 wrote: »

could u not paste the message re feedback in to a post? remove all names, item number etc

'I contacted you about the price of postage before the parcel arrived.I paid £11.99 postage and 9 days later the parcel arrived with a postage stamp of £2.90!!I am disgusted that you felt that charging this vast over amount was justified!!I have emailed ebay about this issue and will of course be leaving negative feedback,unless a refund of the excess is offered?'

Bowling_4_Gold

NeilJung wrote: »

Obviously not a typing error, because they saw it and agreed to it when they bid, then paid it!

Sorry, I really don't see your logic here. It could have been- i.e. the OP left a decimal point out and the buyer didn't see the 'mistake', only realised after they paid?!?

sunnysea83

the buyer said it took 9 days to arrive, how soon after payment did you send it? Im not sure abotu the feedback extortion rules but it looks to me like they are saying give me a refund or i will neg you

jammiev

sunnysea83 wrote: »

the buyer said it took 9 days to arrive, how soon after payment did you send it? Im not sure abotu the feedback extortion rules but it looks to me like they are saying give me a refund or i will neg you

i sent it 5 working days after payment, as described in the ad. thanks

scubaangel

jammiev wrote: »

'I contacted you about the price of postage before the parcel arrived.I paid £11.99 postage and 9 days later the parcel arrived with a postage stamp of £2.90!!I am disgusted that you felt that charging this vast over amount was justified!!I have emailed ebay about this issue and will of course be leaving negative feedback,unless a refund of the excess is offered?'

To be quite honest I would be disgusted too - and would probably have sent something similar, the buyer has offered you a compromise, and personally as a buyer would be considering reporting you for fee avoidance regardless of having gotten a bargain or not over £8 profit on p&p is shocking.