ebay buyer is questioning postage price after i have sent the item, help!

jammiev

soolin wrote: »

I would say yes, why did you charge so much?

However ebay probably won't get involved for this one issue, if however you make a habit of it then you may find it not cost effective in the long run as your stars will plummet and your visibility in the ranking become almost nil. If you stars for p and p hit 4-4 you run the risk of a suspension as well until you sort yourself out.

Get yourself some better scales and a PO leaflet about postal costs. Work it out more accurately and you won't get buyers moaning at you.

There is also the possibility that this buyer is a vigilante, buying just to 'teach you a lesson' about your costs..it happens.

hi, i don't make a habit of it, it was a slight mis-calculation on my behalf of the weight, thanks

chezba

jammiev wrote: »

hi, i don't make a habit of it, it was a slight mis-calculation on my behalf of the weight, thanks

Then if it's a genuine miscalculation, why haven't you already refunded? Whenever I've done that in the past I voluntarily refund the difference (ie. when I've assumed it would be a packet but it has been sent by PO as a large letter) and I email the buyer to let them know I made and mistake and that I was refunding.

jammiev

so, what would be a fair price to have charged?

Bowling_4_Gold

jammiev wrote: »

so, what would be a fair price to have charged?

It really depends on how you do business. I know for sure that some of the people on this board have a rule of thumb, such as charging £1 more than actual postage costs for packaging purposes. I suggest you make your own rule you stick to in terms of 'packaging charges'. Remember though that the less you are charging for 'packaging', generally the more appealing the product will appear to potential customers (not to mention your 'best match' rankings!).

soolin

jammiev wrote: »

so, what would be a fair price to have charged?

£3.75 -£4. I think an extra £1 on a £3 stamp is about as much as you can push this without upsetting the majority of buyers.

chezba

jammiev wrote: »

so, what would be a fair price to have charged?

I charge no more than 50p over actual postage cost to cover packing materials (I don't go for the charging for time taken to package up the goods and travel to the post office - if you want to earn some extra cash from selling your unwanted items on ebay, make the time to pack and send them. If you don't have the time, give your unwanted items to charity). Therefore for your case I would be refunding the buyer at least £8.

colony

jammiev wrote: »

hi, i recently sold an item on ebay, the person paid the price (by paypal) stated on my advert to have the item posted. i posted it within the agreed time and this is when the buyer questioned the postage price. i replied by saying the price is correct.
the buyer has now recieved the item and has complained to ebay that the postage price was too high. the buyer has also said they will leave negative feedback if they don't recieve a refund of the difference from me.

so basically, i don't want to refund a penny to them, the price was clear at the time when they bought the item.
so, does the buyer have a case with ebay? do they have a leg to stand on?

thanks

To be fair, she knew the price before she paid. No one forced her to buy.

Email her back saying that this is feedback exortation and is against ebay rules and you will be reporting her.

jammiev

colony wrote: »

To be fair, she knew the price before she paid. No one forced her to buy.

Email her back saying that this is feedback exortation and is against ebay rules and you will be reporting her.

thanks, might just do that.

cyril82

it does not matter what you charged in p+p or why. It was clearly stated in the listing, right at the top near the picture and right beside the bid/buy it now price, right in the idiot proof, only a blind man could miss it, part of the listing.

Therefore your buyer is a clear scammer. Unfortunately there are people who are allergic to work, usualy scrounge state benefits from tax payers and then see fit to scam said tax payer by abusing the ebay system.

If it was me i would rather stick pins in my eyes than refund this scum bag one pence.

tell the scruffy little scammer you'll take the neg and then update his feedback to warn all others he is a feedback blackmailer, and you will forward his attempted blackmail messages to ebay and report his attempted extortion.

Feedback blackmail is against ebay policy.

jammiev

cyril82 wrote: »

it does not matter what you charged in p+p or why. It was clearly stated in the listing, right at the top near the picture and right beside the bid/buy it now price, right in the idiot proof, only a blind man could miss it, part of the listing.

Therefore your buyer is a clear scammer. Unfortunately there are people who are allergic to work, usualy scrounge state benefits from tax payers and then see fit to scam said tax payer by abusing the ebay system.

If it was me i would rather stick pins in my eyes than refund this scum bag one pence.

tell the scruffy little scammer you'll take the neg and then update his feedback to warn all others he is a feedback blackmailer, and you will forward his attempted blackmail messages to ebay and report his attempted extortion.

Feedback blackmail is against ebay policy.

BIG thanks, some people are so stupid, they don't even read the ad properly. anyway, just look how postage costs vary so much for the same item when buying stuff online depending on which company you buy from, thanks again