SEROUSLY Overcharged on Postage by Seller....

pulliptears

If she hasnt changed the wording on her auctions I would also be tempted to file a "not recieved" claim. However, when Paypal find in your favour and refund you send her the payment for the item, plus "fair" postage in line with what she actually paid.

May make her think twice.

roses

There is an option in Paypal to dispute the postage, use that. You paid for a service you didn't receive so you have every right.

frivolous_fay

roses wrote: »

There is an option in Paypal to dispute the postage, use that. You paid for a service you didn't receive so you have every right.

I've not seen that one... do you have a link?

soolin

Same here, I have never come across a paypal dispute for wrong postage, if this is a new feature I'd love a link as I'll add it to the FAQ.

custardy

just did a test

got this before getting to dispute



after these were the options i got

I'm opening this dispute because:
I haven't received my item.
I received my item, but it is significantly not as described. For example:
The item was damaged or defective.
The box was empty.
The order was incomplete.

then on the next page selecting SNAD

How was the item significantly not as described?
Damaged
Externally damaged

For example:
Scratched, cracked, chipped, ripped or dented
Stained
Internally damaged

For example:
Power doesn't turn on
Doesn't function properly
Fake
Copy of original

For example:
Bootleg or pirated copy
Photocopy
Imitation

For example:
Counterfeit handbag, clothing, watch
Incomplete
Missing parts that prevent item from being used

For example:
Missing computer processor or motor
Missing quantity

For example:
You ordered 12 units but received 6
Other
Postage cost issues
VAT issues
Materially Different
Entirely different item

For example:
You ordered a book but received a brick
Different design or material
Different model, version, or size

For example:
Incompatible operating system
Motorcycle engine v. automobile engine
Shoes too small to wear
Less valuable substitute
Significant colour difference
Slight colour difference
Used when described as new

For example:
Original listing said it was 'new' or 'mint'
Unusable
Ruined food or plants

For example:
Spoiled food
Dead or wilted plant
Time-sensitive item arrived late

For example:
Concert ticket

i stopped here as i have no issue with the seller

cheetahthechimp

I'd definitely file a dispute as above poster suggested disputing postage. If she's made a mistake in her wording then that's her fault not yours. Once the dispute is over then leave the relevant feedback.

marshmallow79

Just tried to register my dispute with paypal over the postage and this is the message I got:
Thank you for registering your complaint about this transaction. Unfortunately, this type of transaction is not eligible for PayPal dispute resolution. We encourage you to continue to work directly with your seller, as we have found that many misunderstandings reach amicable solutions through communication.

Does anyone know if there is any other way to get my money back?:mad:

marshmallow79

Strangly enough it will let me escilate it to a claim though which I'm ok about as the seller made it very clear they weren't going to be refunding me the excessive postage charges of their own free will.

Edit: It seems to have closed the case down straight away stating:
We're unable to decide this claim in your favour at this time. PayPal's Buyer Complaint Policy applies to the delivery of goods but not to disputes about merchandise quality.

cheetahthechimp

marshmallow79 wrote: »

Strangly enough it will let me escilate it to a claim though which I'm ok about as the seller made it very clear they weren't going to be refunding me the excessive postage charges of their own free will.

Edit: It seems to have closed the case down straight away stating:
We're unable to decide this claim in your favour at this time. PayPal's Buyer Complaint Policy applies to the delivery of goods but not to disputes about merchandise quality.

Will ebay let you register a dispute on there instead?? When is the concert?? If it's really close you could tell the seller you are returning them and open a dispute for 'items not as described'. She may decide to pay back the postage rather than receive the tickets back after/or close to the concert and not have time to sell them again.

marshmallow79

cheetahthechimp wrote: »

Will ebay let you register a dispute on there instead?? When is the concert?? If it's really close you could tell the seller you are returning them and open a dispute for 'items not as described'. She may decide to pay back the postage rather than receive the tickets back after/or close to the concert and not have time to sell them again.

My claim isn't tickets it was for a bit of clothing (if you see the last page I tell my story there).
Because I paid with paypal it doesn't seem to want to let me claim through ebay annoyingly!:mad: