Batter down your annual mobile costs article Discussion Area

stefano

doccer1967 wrote: »

I am with CPW. Currently about to be out of contract with o2. Looking to get a blackberry; 1200 mins as a minimum, internet access, international call discount and need to get a deal so I dont get charged a fortune for non-geographic numbers, especially 0800 numbers. Got through asked for best deal, put through to retensions, then told they couldnt do anything - suggested i ring direct sales!!! I asked for PAC and apparently they will mail me a form - not yet received

any insight?

You may be asking too much.

anruari

I called just to find out when my contract was due to expire. I thought I was nowhere near the end. Our current deals were the result of a retention deal negotiated about 1 year ago. - Opting for inexpensive phones and cheap contracts. (we left the cheap phones in the box and kept using our own good phones - till they died, when the new phones got taken out.

The automated system had the option "if you want to know when your contract ends or are thinking of leaving us...." meaning I was directed straight through to customer retentions.
I was told early February - but she was willing to offer either a new contract now, paying off the previous one, or move me onto a 1 month rolling deal at a £5 reduction, allowing me to leave whenever I wanted. - Cool!! I hadn't even threatened to leave.
When I said I wanted a top end smart phone, for my wife & myself she was all over the ideal like a cheap suit!!!
I've chatted with my wife now and we've been in to look a phones and want the Desire HD for each of us.
I'll never use all the minutes you get on a contract that pays for that phone, but my wife might.
Been offered a HTC Desire HD for £32/month.
Best on their website is £35.
I can get it for £25/month on Orange or T-Mobile - gonna try to haggle!!!

easwara

Beware of Orange!! From my experience they do not care.
Last august I rung and spoke to their retentions manager and he only offered standard tariff deals saying it’s the best he could do even though I’m on the top loyalty band. He said I wouldn’t find a cheaper and better deal with orange however I told him it’s the standard tariff and caught him out.
Anyways a nice man from retentions again offered me:
2200xnet mins,
Unlimited texts
Unlimited internet
15 picture messages
And orange maps
For £24.47 and any phone I wanted. It was a really good deal. All I had to do is find the phone I wanted. I wanted a phone I could share deal on etc and had java. There was none at the time. I was advised the offer would be kept for me till I found a phone I wanted. Every few months however I’d ring and speak to the nice man that offered this deal to make sure I could still have it, to which I was told yes, it’s in your notes, whenever you find the phone you want ring us and we’ll sort it out. I was told I didn’t have to speak to them even as it’s in the notes and anyone in the department would offer it me.
Anyway I kept checking till a few months ago when the HTC desire HD was rumoured to come out. I rung orange checked my deal and said once it’s out I’ll renew and they said that’s fine, can see deal. They said they wasn’t sure they was going to get the phone or not though. 2-3 months ago I rung to enquire about the htc desire HD’s release and was told October November this year.
Today I found it’s released but when I rung to renew, I was told by another rentention's man (very bad service) that I couldn’t be offered that deal. He said yes I would find customers on here with better deals but they are better valued customers who orange make more off. My bill is high yet it’s not what orange can make money off. Also because I make use of their magic numbers now I use a lot of minutes and they say I cost them a lot.
After 6 and a half years loyalty and for not being in contract for nearly 3 years, paying £35 a month for 500 mins, a tariff price now where you can get much more mins, they did not care. They said they couldn’t honour the offer as it’s been a year.
I told them I’ve been checking every couple of months and was told its fine, but they didn’t care no more. I think to them I was even though one the top loyalty band was costing them. Offer was withdrawn. Was treated badly I believe, didn’t care if I left orange. I think id served my purpose, and now they had finished with me. No loyalty on their end I see.

I in the end spoke to the gentleman who offered me the deal, another rude manager put him on. I think he’d been told to come over. In any case with the new t-mobile orange merger they said what they can offer has changed and they couldn’t offer me anything. Deal withdrawn. I believe competition has been stifled.

To all those that have been offered deals with orange, and all those who may think of going on orange, from my experience all I can say is beware. I have for many years been loyal to orange. Not anymore. There are better deals. Even Tesco offer £30 unlimited texts, internet, and mins. I could then just buy the phone.

Wintermute

stefano wrote: »

You may be asking too much.

I agree I'm afraid. You'll always get a better deal directly from the network than through a 3rd party even if the network is partnered with that 3rd party. O2 has no bolt ons etc. for non-geographic numbers such as 0845 and 0800 so you're out of luck there I'm afraid. If you insist on getting a deal on the non-geographic numbers then you'll get no where, but if you're able to compromise you may be able to get a good deal.

mobilejunkie

Wintermute wrote: »

I agree I'm afraid. You'll always get a better deal directly from the network than through a 3rd party even if the network is partnered with that 3rd party.

Not if you use cashback contracts - then it's very much the opposite. Not that I'm recommending them - they are only for people who do lots of research beforehand and most don't!

Drewster

I not know what this chap is moaning about "Orange don't care". I didn't even need to haggle to get the best deal!

I called Orange, said I was due upgrade and I wanted the DesireHD handset. They immediately came back with a deal that was WAY lower than the best deal on the market!!

The best I could find for a free Desire HD was £30 per month (300 min, unlim. txts, 500MB internet). Orange offered me 600 min, unlim. txts, 500MB internet AND unlim. e-mail plus an 8GB microSD thrown in for just £22.50 per month!! Orange certainly DO care and I didn't even need to threaten to leave!
Just need to wait for the phone to come back in stock now! SPOT ON!
:beer:

HAVEFAITH

Contract renewal time ... looking for deals

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Hi,

I've been with 02 (BT Cellnet) for donkies years (at least 20) & my 18 month contract if up for renewal.

for £30 per month i get:

I currently have 600 mins (+200 mins per month bonus free) = 800 total
1000 texts
Unlimited web usuage
email

02 are trying to push me into a 24 month contract for sort of the same deal. £35 per month with a Nokia C7

1) I don't really want to commit for 2 years
2) I'm sure there are better deals out there via cashback sites etc
3) 02 simplicity has been muted - anyone got any thoughts there

I am looking to sort this out in approx 7 days

Your thoughts please forum?

stefano

HAVEFAITH wrote: »

Contract renewal time ... looking for deals

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Hi,

I've been with 02 (BT Cellnet) for donkies years (at least 20) & my 18 month contract if up for renewal.

for £30 per month i get:

I currently have 600 mins (+200 mins per month bonus free) = 800 total
1000 texts
Unlimited web usuage
email

02 are trying to push me into a 24 month contract for sort of the same deal. £35 per month with a Nokia C7

1) I don't really want to commit for 2 years
2) I'm sure there are better deals out there via cashback sites etc
3) 02 simplicity has been muted - anyone got any thoughts there

I am looking to sort this out in approx 7 days

Your thoughts please forum?

Decide how many minutes you need, and which phone you would like, then check Vodafone and O2 sites and make your choice

Browntoa

to make the thread read easier can you please not quote the previous post

1phoenix123

Hi guys,

I'm with Vodafone and have had good and bad experiences with them regarding upgrading. Just a word of warning though: sometimes they tell you they're upgrading you by giving you x amount of extra minutes and x about of extra Internet but then actually don't. I had this happen last time when a guy told me he'd upgrade me to 600 minutes from 400 minutes, which he didn't, and that he'd also give me Internet, which he didn't. We also agreed on a monthly tariff of £25. I then got a letter from them "confirming" my new tariff of 400 mins, unlimited texts for £30 a month!! After loads of time spent arguing with them down the phone they finally did give me a good deal - 600 mins, unlimited texts and unlimited Internet with a BlackBerry for £25 a month. Make sure you ask for an email confirmation of what has been agreed. I now do this so I have the email as proof and know in advance if they've tried to rip me off by giving me a different plan altogether. And never pay more than what you're already paying per month!!! They nearly always try and say "for £5 extra we can give you.......", when in reality if you fight for it you won't have to pay any extra at all. Also just some general advice, be friendly with them, if you become argumentative they won't work with you!