Batter down your annual mobile costs article Discussion Area

juliettes_2

I was paying way over the odds with Vodafone - £37 per month for 1Gb data, and my contract is not up until 5th May (it's now December). I called Vodafone and they confirmed that it would cost me £142 if I left now - so that was not an option. The advisor I spoke to said that he was unable to offer me any discounts or deals to stay. Very frustrating.

But we then found a solution!

To cut a long story short, I am now paying just £19 per month for a 2GB data plan until my contract is up! They have switched me to a rolling 30-day SIM-only contract. Which means that I have not had to extend my contract for another 12 months - I can still leave on 5th May. Still not the best deal out there by a long shot. But I'm now paying less, and for more data.

Happy bunny.:j

mobilejunkie

That's assuming you actually get what they agreed and they haven't simply set up a second contract.

diamonds

Martins latest email update says o2 *12 month* sim unlimited mins and texts with 4GB at £18 is the cheapest deal, its not...check out these o2 busted 30 day sims...

EE's sister company LIFE Mobile (the defunct Phones4U EE reseller brand EE bought in) has the same unlimited with 6GB on a 30 day sim for £14.95, no credit check and payments are reported on your credit file for credit building

https://lifemobile.co.uk/Basket/SimChoice/88?awc=6535_1452707411_cfac5e859a4cbc5d84fb38b2d58e6b28


Carphonewarehouse ID mobile using 3 has 30day sims with 2000 mins 5000 txt and 6GB on its Goto or Shockproof (capped) plans for £15 (10GB on both for £20) 2000m will cover most as unlimited.

http://www.idmobile.co.uk/shop/plans/sim-only


Virgin using EE has a 30 day sim with unlimited minutes and texts and 4GB for £15, this includes 084 and 087 numbers which cost upto 45p a minute on other networks, or 36p per minute on Virgin plans under £10
http://store.virginmedia.com/virgin-media-mobile/sim-only/pay-monthly-sim.html

CHeywood

We got caught by changing contract in store only to find it was a poor deal - we called and spoke to retentions to ask for a better deal but as we signed in store - no cooling offer period so the cancellation fee is equal to what we would pay for the contract.
Moral of the tale - don't renew in person!

grumbler

More important lesson is - shop around before renewing, not after.

AaronAAaronson

Vodafone haggling success (sim only, retention):
£18.33/mo (£220) for 22GB of data + free £120 entertainment package + unlimited calls/texts

Retention staff initially freely offered a retention offer of 50% discount off 20GB + 2GB bonus (normally £45).

On rejection of this (GiffGaff is only £20 for unlimited!) I was offered £20/mo with the first month free (£18.33 eqv) factoring in the free 12mo spotify saving (£120) - leaves me paying just £100 (£8.33/mo) for a near-unlimited package.

Rossyboyy

I read the article, then decided to phone 3 and have a go.

I had £49.00 pcm for an Iphone 6 32g with unlimited minutes, texts and 4g data on a 24 month contact from January 2015.
I first spoke to retentions (although I cant get out of my contract for another 8 months) then spoke to customer services then finance then complaints department.
They asked me how much I expected to get off my bill - I stated I did not have a figure in mind but more than £3 that I was offered.
Finally got down to £35 per month (27 minute phone call) - I complained about the signal (they cant prove it one way or another) How i have been passed from pillar to post as no one could seem to help me and the best they told me they could offer was £3 off pcm and a fee waiver of £10 for downgrading the contact (which did not happen in the end).

Chuffed!

Now for the rest of my bills.... energy, car insurance, home and building insurance, TV and broadband,

Good luck everyone!

Rossyboyy

find out who the head of customer service is in the company and write to them...I have had untold success with writing /emailing the top

Uchea

Just got 2 good deal from 3 cancellation team (was on the old 600mins, unlimited data and text plan on both lines, paying £12.90 (line 1) and £13.00 (line 2))
Line 1. 8GB data, unlimited text and calls on a 1 month rolling contract for £16.00 capped (30 day no cancellation fee notice) [Average monthly usage: 5.2GB data, 128 texts, 150mins] and
Line 2. 4GB data, unlimited text and calls on a fixed 12 months contract for £12.00 [Average monthly usage: 2.52GB data, 28 texts, 300mins]-
Giving me a monthly savings of £30.00 (Loyalty Discount £20.00 & £10.00 for paying by DD) for both lines.

NB: Sales team crap with very poor customer facing skills.

mothershipton

I just got this £12 deal with 3 too. 4gb data unlimited texts and calls. Son is quite impressed with me!