Co-op Cashminder debit card changes to VISA Debit from June

savagej

It now depends as they have stopped issuing electron in their eyes are you getting a Visa Debit card or a Visa Debit card that is actually an electron card.

Do you see what I mean?

If it is a Visa Debit it will be a regular 3-in-1 card and start 4988, so it wont be restricted like the 4508 cards.

If you call and ask they should be able to tell you what they issued.

PARIS_5000

savagej wrote: »

It now depends as they have stopped issuing electron in their eyes are you getting a Visa Debit card or a Visa Debit card that is actually an electron card.

Do you see what I mean?

If it is a Visa Debit it will be a regular 3-in-1 card and start 4988, so it wont be restricted like the 4508 cards.

If you call and ask they should be able to tell you what they issued.

Okay I called CO-0P and I am getting the 3-in 1 card proper Visa Debit with Cheq Q which starts 4988 because I have a full current account.

zx2011

Why aren't the banks switching to V PAY which is Visa's new European debit card for the 21st centaury? http://www.vpay.com/main.html

Apparently it’s cost-effective for banks to implement, efficient for merchants to accept, and secure for cardholders to use.

Why in the UK do we have Visa Debit, Visa Electron, Mastercard Maestro and Solo?

In the US they have Mastercard Debit but why can't we have that!!!

Also why are all the banks switching away from Maestro when they've just spent a fortune advertising it as the new form of cash????

Bosie

The Co-op's cashminder account isn't my primary account, I opened it in 2005, use it as a parachute account really.
Anyway my old 'green' Electron card is still valid until the end of October 09. So just to experiment I used it in sainsbury's to buy some provisions. On the receipt it came up with just Visa Debit.

I'm sure in Sainsbury's it used to show up as Electron?
Just wondering if Sainsbury's recognize the prefix 4508 as a proper Visa debit? Sure I read that the Co-op are saying it's the merchant's that are not updating their equiptment to recognise the prefix 4508 as a proper Visa debit.

I use Yorkshire Bank as I have a proper Maestro card that starts with 6759**** no probs with it. My hubby has a Co-op Smile bank account with a FULL Visa debit and that starts with 4988.

Wonder if it will be sorted one way or the other.

stclair

My brother got this letter from the co op this morning:

Customer Feedback
4th Floor
Miller Street
Manchester
M60 0AL

Tel : 0161 903 2714
Fax: 0161 903 5946

Dear Mr XXXXXXXX

Account Number XXXXXXXX XXXXXX

I write with reference to your previous correspondence regarding your complaint.

Thank you fo taking the time to talk to me about your complaint, and in particular for letting us know how you felt as a customer in these circumstances.

As discussed, following a conversation with Visa I have been advised that the debit cards being issued as replacements of electron cards are still being processed as electron cards at the point of sale and online. I can confirm i have passed this information to our customer services department and marketing department to ensure they are aware of the situation.

I would like to apologies if this has caused you any inconvenience. However, the issue arises from Visas internal processes and they have advised they are working to resolve this matter.

I would like to apologise for any confusion or misunderstanding this matter has caused and hope the telephone conversation has resolved the complaint. if you have any queries please contact me on the telephone number above.

You may regard this letter as our final response. If you remain dissatisfied, you may refer your complaint to the financial ombudsman service. You must do this within six months of the date of this letter. Further information can be found in the enclosed leaflet.

Yours sincerely


XXXXXXX XXXXXX
Customer Feedback Advisor.

savagej

Good to see they are going to get it fixed.

stclair

savagej wrote: »

Good to see they are going to get it fixed.

Yeah true im not a co op customer myself my brother is though.

You wont need to worry savagej youll get ya new natwest visa debit card in a few days that will work how it says on the tin so to speak.