TheMobs.com

Contractor_2

bloaty wrote:

I contacted Consumer Direct and they didn't even know they had gone into voluntary liquidation!!!

They did however, give me the addressfor the Administrators and told me to send a recorded delivery letter making a claim for money owing.

2 Station Road
Guiseley
Leeds
LS20 8XB

They also suggested writing to the Director, Ross Taylor and Co. Secretary, Abbas Ghulam (info on previous post) c/o at the above address stating I would be taking civil action against them also.

Bloaty

A quick Google search reveals that a company called ICT Response are operating from 2 Station Road, Guiseley. The director of this company is called Khizer Hayat, somebody who has already been associated with themobs.com within this thread. Indeed the registrant's address is 24a Otley Road, Guiseley, an address also associated with themobs.com.

So these conmen are still going strong probably ripping others off. Take a look at their website and amuse yourself at the following quotes:

On the Contact Us page : "We pride ourselves on our modern approach to customer services and if you have any question or comments then please get in touch and we'll be glad to speak to you"

On the Home page : "If you have any questions about us or wish to view our facilities then please contact us and we'll happily arrange a meeting."

Perhaps we can get together and take them up on their offer (don't forget your baseball bats).

PS Bloaty, could you post details of the Administrator ?

charity_2

Help!!! Has anyone received cashback from a MOBS contract. I purchased two for our charity and now can't get any response from them.

atruefaker

Hi

I sent my claim off in at the end of September and still haven't heard from them, everytime I call them the phone cuts me off and I can't speak to anyone.

Does anyone have any advice on how to go forward with my refund?

thanks

NEwton

grayme-m

Guys, The Mobs is in liquidation (see prior posts in this thread); you are very unlikely to see any cashback.

charity_2

Thanks, well thanks for your information - I had no idea and are now feeling very angry and foolish.
I have spoken to 3 who as suggested still want their part of the contract. I will try and see if I can arrange a better deal as I can't believe they didn't know about this, so should take some of the responsibility.
Shame I don't live nearer to Leeds would join the march!!!!

Shiggaddi

Three probably knew full well about the problems that the Mobs have been having, but I'm now a customer of Three, whereas I wouldn't be if I hadn't taken out what I thought was a 12 month contract which gets refunded. Now I'm paying £35 a month for a phone and tariff I wouldn't actually pay £35 for, so three can give the mobs a pat on the back for introducing a customer that doesn't think £35 is a good deal, to actually pay this per month!!

Three don't lose out on anything. Three actually pay retail outlets, such as the mobs, dialaphone, Carphone warehouse, the link, whether online or high street a percentage of our monthly bill for introducing trade to them. This arrangement only stops once you upgrade your phone, cancel the contract at the end of it's term, or a customer falls into arrears. So Three don't care if they get customers who have been misled.

Also, Three can hide behind the fact that we have a contract with them, and they're fulfilling their part of the deal to supply inclusive minutes, and a sim for the monthly fee as per the arrangement, and for the minimum term, and if we breach our terms, then they will get the debt collectors on the case, however the cashback is absolutely nothing to do with them.

Three also gain, because now that the mobs has gone bust, who do Three pay their monthly commission to? Very good answer, probably nobody. So Three are laughing all the way to the bank with extra customers who would never be there in the first place, and not having to pay commission for their custom.

I think the best way to cut down the losses, is to downgrade the contract as much as possible for the remaining term, and also bring to the attention of Three, that they pay the mobs a monthly rate for customers they introduce, and that this monthly rate should not be paid, and instead paid to the customers who are not going to get their cashback.

The only consolation is that I got my cashback for ordering via quidco, which was paid promptly.

I think I'll stick to e2save from now on. I have had all my claims paid so far, and being part of a larger group, they're less likely to go under.

Contractor_2

Three will charge you a £25 admin fee to downgrade your plan & you can only downgrade one level per month, so you can't automatically downgrade to the cheapest package in one go.

Also, to cancel my contract, I would have to pay a termination fee which totalled almost the same as the 2 monthly payments I have left.

This company are almost on a par with Mobile Solutions / The Mobs - a bunch of thieving crooks.

At least I've only got 2 months left, so I'll chalk it down to experience and move on. I'll certainly be warning as many people as I can to steer clear of the Three network though, and will certainly never use it again myself.

Happy New Year to you all :rolleyes:

Shiggaddi

More proof that Three seem to be in on the scam, with their admin charges so they still get money out of us, when we're only trying to cut our losses. They seem to be doing very well out of the whole mess. They also probably don't have to pay their commission to a company that will no longer exist.

I had trouble with Dial-a-phone in the past (another cowboy outfit I'll be avoiding) when they kept saying they credited my vodafone account, and vodafone never receiving the money. Dial-a-phone kept saying it's Vodafone's fault, and Vodafone said it's nothing to do with them. Eventually the money turned up 2 months later.

However, during the complaint process, Vodafone did say that they have had lots of complaints about Dial-a-phone, and have stopped Dial-a-phone from selling phones on their network.

Now, The Mobs when I ordered only sold phones on Three, and Orange, so having paid over £300 to learn this lesson, if I'm considering ordering from another website, that doesn't sell all the networks, I'll be contacting the networks that are not in stock and ask why? My guess is that Vodafone, O2, and T-Mobile had very good reasons not to be included on The Mobs, in the same way that Vodafone won't have anything to do with Dial-a-phone anymore.

Anyway, I'll see what Three say about the issue. It might be, after explaining the situation, they might be more reasonable, but if they want to enforce their T&Cs such as charging to downgrade, then as far as I'm concerned, they're as much a scammer as The Mobs.

Mobile_Mole

Shiggaddi wrote:

Three actually pay retail outlets, such as the mobs, dialaphone, Carphone warehouse, the link, whether online or high street a percentage of our monthly bill for introducing trade to them. This arrangement only stops once you upgrade your phone, cancel the contract at the end of it's term, or a customer falls into arrears.

Shiggaddi wrote:

Three also gain, because now that the mobs has gone bust, who do Three pay their monthly commission to? Very good answer, probably nobody. So Three are laughing all the way to the bank with extra customers who would never be there in the first place, and not having to pay commission for their custom.

Dealers do not get a percentage of a customer's monthly bill. A dealer will get a on-off commission payment when the new connection is established. Misinformation like this does not help anyone.

Shiggaddi wrote:

More proof that Three seem to be in on the scam, with their admin charges so they still get money out of us, when we're only trying to cut our losses.

You were scammed by The Mobs, not 3. 3 are actually one of the most proactive networks at tackling the dealers that are failing to deliver cashback to customers. Several dealers were struck off in 2006 and in October they issued a set of minimum business standards for dealers running cashback offers. And in December they introduced a £300 clawback for distributors failing to resolve a cashback complaint. This could effectively stop distributors dealing with cashback dealers.

I agree that the £25 downgrade fee is harsh. However, other networks have also made changes to downward migration policies. It is to encourage dealers to stop using downward migration as a sales tactic when pushing cashback deals.

Shiggaddi wrote:

However, during the complaint process, Vodafone did say that they have had lots of complaints about Dial-a-phone, and have stopped Dial-a-phone from selling phones on their network.

This happened back in 2005. Vodafone implied they were not getting a decent return on investment and that DAP were attracting high churn levels and tariff downgrades. If a network operator decides not to have a relationship with a dealer the decision it is usually based on more than just the number of cashback complaints.


Cheers
Mark

corkie1965

[I]And in December they introduced a £300 clawback for distributors failing to resolve a cashback complaint. [/I]


One is left to wonder how much this decision by 3 to impose a clawback contributed to themobs.com going into administration. I accept entirely that 3has to work with retailers but on the face of it 3 has pulled the plug and as a direct result all customers owed cashabck have been left out of pocket. What steps did 3 take to work with this company to obtain an improvement in its cashback system before it acted?

I for one will now be writing to 3 to lodge a complaint as I now suspect that they will then lodge a claim with the administrator on my behalf in respect of clawback. In doing so I maybe able to obtain some sort of credit as a gesture of goodwill. Worth a try anyway.