Problem with Hermes Delivery Services

arcon5

Minardi wrote: »

Telling me to use my head when it says in the post "Sent via Hermes Thursday Morning". That's based on the time of Amazon's dispatch email. The courier was given the parcel at 05:23 Monday Morning according to Hermes own tracking system. It's been rolling around in his car/van 3 days and based on my experience of the previous 2 deliveries which arrived after some days in his vehicle which were damaged he was wasting his time bringing it!

what does tracking say?

If dispatched Thursday, today being the 4th working day, so they still attempted to deliver early based on your phonecall, so you have no complaint.

Flyboy152

mazza111 wrote: »

Won't order from this company again knowing that they use hermes, won't order from my catalogue either, knowing that they use HDN, the company who put my parcel in the bin.

You're going to run out of options very soon then.

Why do the job if they are not prepared to do it correctly.

Why not ask your courier, I am sure he would have a perfectly good reason. Perhaps he gave you the service he got paid for. You know, the one where he gets less than minimum wage for. If you want a better service, pay more for it.

Maybe if more people boycotted them for pulling stunts like mentioned on this thread, then just maybe they would get their act in gear.

Like I alluded before, the options would be very few.

I've already said i sympathise for them being on low wages, that doesn't help the parcels I've had go missing

Parcels going missing is not the fault of your courier. The culpability ranges from anything from your supplier, to a third party carrier, to Hermes's depots.

or in the latest case, signed for by someone else other than me.
My neighbour, when I say neighbour I mean at the other end of a long street,

I can't believe you are complaining about a courier who took the time to call on several doors in your street to find someone who was in, so that they could take your parcel for you. I have heard of being petty, but that really takes the biscuit.

wasn't asked to sign for it. It could have been left with anyone and I would be none the wiser. The company that sent the item, said it had been signed under my name with a squiggle.

Your supplier would not have seen the signature either, unless they raised a dispute with Hermes. Seeing as there was no dispute, there was no signature to see. So, somewhere, someone is pulling someones leg.

No I'm making a legitimate complaint

No, you are not. You are making a very big mountain out of a tiny molehill. It probably took your courier ten minutes to deliver your parcel to your neighbour. He would have earned about thirty pence profit from it, that equates to one pound eighty an hour and you have the audacity to call that a legitimate complaint?

that someone signed under my name with a illegible squiggle, suggesting that I had signed for the parcel.

Who suggested that you signed for it? Your neighbour didn't, I doubt if your supplier did, so that just leaves you.

Last time I checked, that's still forgery.

I think you need to check again then. :wall:

In your book, he could have posted it to the thieving scum who live 2 doors away, I wouldn't have received my parcel, and that would have been fine too?

First of all I doubt you have even read my book, I certainly haven't written anything that you have suggested. I'd like to know where you managed to build that strawman from. Nonetheless, if he had asked that particular neighbour to take your parcel for you, you would need to take some of the culpability for that. The onus is on you to inform your supplier to not deliver to that person.

Previous parcels have been left in the bin at my address, one was emptied, the other was nicked, surely the couriers know what kind of area they are in when delivering to them. A bin is not a safe place. And when I was with RM I used to tell other posties this too, especially when I worked in the call and collect office, yes I was paid by the hour, and got my wage no matter what. Yes, hermes and some other courier drivers are self employed, but they know this when they take the job on, I pay for a service, in this case, delivery, then I expect to receive it, not stolen en route. You can argue all you want that they are on less than minimum wage or whatever, they still shouldn't be leaving things in bins or signing for things that the recipient should be signing for.

If you want a better service pay more for your deliveries, it really is that simple.

On a praise note for the courier DPD who were collecting my daughter's laptop for repair. What a wonderful courier company. Collected on the day specified, gave me a 1 hour slot of when they would arrive. Pleasant young gentleman picked it up, came in out of the rain to pack up the laptop. Just an altogether different class of service from what I've experienced from any other courier, including my colleagues at RM. I feel a lot of couriers could learn from them, I know it's a premium service, but A++++ from me

That's because they get paid a decent living wage for their time.

Flyboy152

Minardi wrote: »

Telling me to use my head when it says in the post "Sent via Hermes Thursday Morning". That's based on the time of Amazon's dispatch email. The courier was given the parcel at 05:23 Monday Morning according to Hermes own tracking system. It's been rolling around in his car/van 3 days and based on my experience of the previous 2 deliveries which arrived after some days in his vehicle which were damaged he was wasting his time bringing it!

Your Hermes courier would not have had that parcel at that time of the morning. They don't drive to Amazon's distribution centre themselves and then deliver your parcel to your door, it wouldn't be worth the thirty pence they earn for it.

That would have been the time that Amazon transferred the item to Hermes, not when your courier put it in his car. It would have then been sorted at Hermes's depot into priorities; yours being three to five working days. It would then have been transferred from the hub to your courier's depot. That takes at least two days. If it is on a three to five working day service, it would lose out to next day and stated day deliveries, it will then be moved up the triage to be put out to delivery to your courier.

Arcon's suggestion that you use your head, was spot on. Logic is an important tool to apply when reading tracking information on websites.

bod1467

We had a delivery via RM yesterday. They left it in the recycling bin (fortunately AFTER it had been emptied).

Just saying.

mazza111

Flyboy152 wrote: »

You're going to run out of options very soon then.

Nopes, plenty of other places to shop from

Why not ask your courier, I am sure he would have a perfectly good reason. Perhaps he gave you the service he got paid for. You know, the one where he gets less than minimum wage for. If you want a better service, pay more for it.

I paid for my item to be delivered to me, not to the other end of the street. (Which was just because he had parcels for them, so not really out of his way is it)

Like I alluded before, the options would be very few.

And again, plenty of other options

Parcels going missing is not the fault of your courier. The culpability ranges from anything from your supplier, to a third party carrier, to Hermes's depots.

Sorry but that's rubbish, the courier puts it in the bin, it gets stolen, the bin gets emptied, whatever. It's the courier not doing his job properly. I have designated safe places.

I can't believe you are complaining about a courier who took the time to call on several doors in your street to find someone who was in, so that they could take your parcel for you. I have heard of being petty, but that really takes the biscuit.

I doubt very much if he called on several doors, just asked one of the houses that he was delivering to. Keeping in mind I have never seen this poor woman before in my life. She turned up at my door late in the day, after rather a long walk for her

Your supplier would not have seen the signature either, unless they raised a dispute with Hermes. Seeing as there was no dispute, there was no signature to see. So, somewhere, someone is pulling someones leg.

A dispute was raised, as soon as I seen that it had been delivered and signed for. At this point I didn't realise they had left it at the other end of the street, I already asked my immediate neighbours

No, you are not. You are making a very big mountain out of a tiny molehill. It probably took your courier ten minutes to deliver your parcel to your neighbour. He would have earned about thirty pence profit from it, that equates to one pound eighty an hour and you have the audacity to call that a legitimate complaint?

Yes, if I am paying for a service to have an item delivered to my address, that's what I expect. I don't ask them to work for that kind of money.

Who suggested that you signed for it? Your neighbour didn't, I doubt if your supplier did, so that just leaves you.



I think you need to check again then. :wall:

Under the part where it says name, it says my name. Then it has Customer's signature, not my signature. It's fraudulent, should he wish to sign for the parcel themselves they should put their own name (not that that would be right either, but they certainly shouldn't be signing under the customer's name). You have used one of these PDA's I'm guessing, easiest thing in the world to put the right name in them

First of all I doubt you have even read my book, I certainly haven't written anything that you have suggested. I'd like to know where you managed to build that strawman from. Nonetheless, if he had asked that particular neighbour to take your parcel for you, you would need to take some of the culpability for that. The onus is on you to inform your supplier to not deliver to that person.

Actually, just for your information, anything I order,where possible I give instructions that parcel can be left at number whatever (choice of 2). I have left clear instructions that it shouldn't be left anywhere else, including in the bin. If couriers don't get this information, or can't follow it, then that's not my problem. Last problem I had with them when they put items in the bin, the catalogue even confirmed my 2 safe neighbours.

If you want a better service pay more for your deliveries, it really is that simple.

I would gladly pay a bit more to avoid this bunch. Maybe there are some good ones out there, so for those of u who are, I'm sorry, but ones like I've got give the whole lot of u a bad name.

That's because they get paid a decent living wage for their time.

Back on this old chestnut, they know what they are getting paid before they accept the job, for goodness sake, as previously stated, I do feel for anyone struggling on this kind of money, but do the job properly.

You are stating the one problem I have listed where the item was delivered, albeit to the other side of the street. If this was the only problem, I probably wouldn't be as peed off as I am now, but due to previous problems with the same couriers, it's put a wee man on my back and am determined that I will not knowingly use a company who use Hermes or HNDL or whatever they are called these days. You may see it as limiting my options, I see it as avoiding the unnecessary stress of having to get the items resent, having to wait for them to be resent, filling out item not received forms.

anon831

I've had no end of trouble with hermes, they have not delivered my package due to an "address query", it has the correct postage address and I have had no issues with any other couriers in the past. I've contacted hermes to be told that they can not deal with me as their contract is not with me it is with the shop I ordered from. I guess that is sort of fair but also a silly way of doing it, I then asked for a way to complain as it is annoying as I contacted the shop and was told it was hermes I needed to contact, hermes then told me there was no way I could log a complaint with them and that I would have to do it with the shop and then the shop would then pass on the complaint. I asked was there no postal address? They said no. I rang back again after contacting the shop and being told I had to log the complaint with hermes. I am really at the end of my tether now. I have FINALLY been able to obtain a address for complaints to hermes. Should any one want it, it is:
Captial House,
Capital Park,
Morely,
Leeds.
LS27 0WH

mazza111

Thanks Anon, will certainly be dropping them a line :beer:

bod1467

But ultimately you'll get nowhere - YOUR contract is with the retailer. It is the RETAILER that has the contract with the courier. The retailer is being disingenuous saying that YOU have to deal with the courier.

mazza111

Yes and I've had my goods replaced, eventually.. But that won't stop me making a complaint against the delivery person(s) who has made these errors

Flyboy152

anon831 wrote: »

I've had no end of trouble with hermes, they have not delivered my package due to an "address query", it has the correct postage address and I have had no issues with any other couriers in the past. I've contacted hermes to be told that they can not deal with me as their contract is not with me it is with the shop I ordered from. I guess that is sort of fair but also a silly way of doing it, I then asked for a way to complain as it is annoying as I contacted the shop and was told it was hermes I needed to contact, hermes then told me there was no way I could log a complaint with them and that I would have to do it with the shop and then the shop would then pass on the complaint. I asked was there no postal address? They said no. I rang back again after contacting the shop and being told I had to log the complaint with hermes. I am really at the end of my tether now. I have FINALLY been able to obtain a address for complaints to hermes. Should any one want it, it is:
Captial House,
Capital Park,
Morely,
Leeds.
LS27 0WH

But the retailer is the one who you have to complaint to. Why are you contacting Hermes at all? If the address is wrong, that would be down to your supplier, or yourself.

What seems to be the problem with your address? Does your house have a name, instead of a number? Is your house tucked way and difficult to see?