Problem with Hermes Delivery Services

Flyboy152

~Chameleon~ wrote: »

I think you'll find you do! DSR regs only kick in after you've received the product(s) and then you have 7 working days in which to return item(s) for full refund. This would not apply in the case of a non-delivery.

So, you didn't bother looking the regulations closer then? Fair enough, but you shouldn't comment on stuff you know beggar all about.

mazza111

Flyboy152 wrote: »

I think they are all on a low wage.



Again, that's between them and their employer, I paid for something to be delivered, not put in my bin or anywhere else, if you can't do the job right, I'm afraid you shouldn't be doing it. Couriers know the system when they are employed.



How do you know that?

I know that because I asked my neighbour (of sorts), name on tracking is mine with a squiggle next to it. Wasn't my neighbour and it certainly wasn't me, who else could it have been



If you have specified a day and time, I am sure the vast majority of parcels get delivered according to that schedule. We have a courier who delivers at the time specified, but if he can't or we are out anyway way he leaves it in a safe place in our garden that we have arranged with him. If it's not suitable to be left out, he will leave it with a neighbour, or he will call back when it is more appropriate.

That's all very well and good to deliver to a neighbour, but for goodness sake, surely they could post a note thru the door, parcel left with #7 or whatever

Oh and just for clarity, I used to be a postie, and would NEVER leave a parcel in a bin. If I left with a neighbour I always red carded to let the customer know. Communication is something I find a lot of courier companies lack in, including RM

Flyboy152

mazza111 wrote: »

Again, that's between them and their employer, I paid for something to be delivered, not put in my bin or anywhere else, if you can't do the job right, I'm afraid you shouldn't be doing it. Couriers know the system when they are employed.

Try telling your courier about that the next time you see him. Ask him how he likes earning less than minimum wage, no guarantees of work and no employment rights whatsoever, seeing as they are all self-employed. Not by their choice, seeing as Hermes refuse to treat them as employees.

I know that because I asked my neighbour (of sorts), name on tracking is mine with a squiggle next to it. Wasn't my neighbour and it certainly wasn't me, who else could it have been

But you would only have seen the proof of delivery if you had paid for the top level of service, or you raised a dispute. Seeing as you actually received your parcel, there was no dispute. Did your neighbour refuse to sign for it?

That's all very well and good to deliver to a neighbour, but for goodness sake, surely they could post a note thru the door, parcel left with #7 or whatever

So, you are moaning that you parcel was left with a neighbour, who may or mat not have refused to sign for the delivery and then delivered to you? What was the problem? Perhaps the courier took so much time to find someone to accept the delivery, he didn't have enough time to go back to your house to post a card.

Oh and just for clarity, I used to be a postie, and would NEVER leave a parcel in a bin. If I left with a neighbour I always red carded to let the customer know. Communication is something I find a lot of courier companies lack in, including RM

But your parcel wasn't left in a bin. But the huge difference is that you got paid no matter how long it took you.

ABAR

Flyboy152 wrote: »

That has to be the longest sentence I have read on this forum.

Nonetheless, if you work in a High Street store I would imagine that, unless you put the actual street number on the order and not just the name of he shop, it would be quite difficult to find. Also I would imagine parking would be a bit of an issue as well.

If you have resolved to not use any company who contract their deliveries to Hermes, who will you buy from?

FlyBoy, I havent writtern on this forum to be insulted for my lack of literacy skills, i am writting to share my experiences to honest people who may be wanting some answers regarding to their issues with Hermes.

And Please i may work in a high street store, but i do know how to communicate an address, with both name, number, street and post code, and as most couriers refer to GPS i am sure anyone with any intelligence could type in a post code.
I have a well posted delivery entrance, to which i receive over 10 deliveries a day, including royal mail, parcel force, ups, city line and many more, so find it difficult to accept that any other courier could not find the address.

Flyboy152

These people may possible be more familiar with your location than the Hermes courier.

Queenie*

Hi all
I noticed while reading this thread that everyone seems to be expressing negative opinions. This is fair enough, I would certainly like to let people know if I had a bad experience, that is what this forum is about after all. But I had a satisfactory service from Hermes delivery.
I ordered some Christmas presents from a website who used Hermes. I hadn't seen this delivery company before so after typing the name into Google, I found this thread. I then proceeded to panic because I thought my package would not be delivered! BUT, 5 days after I had ordered my products, they arrived undamaged at my door.
It seems there are a few decent delivery people Obviously just depends who is in your area! I'm in South East London, and wasn't dissatisfied at all.
Just saying

mazza111

Flyboy152 wrote: »

Try telling your courier about that the next time you see him. Ask him how he likes earning less than minimum wage, no guarantees of work and no employment rights whatsoever, seeing as they are all self-employed. Not by their choice, seeing as Hermes refuse to treat them as employees.

Won't order from this company again knowing that they use hermes, won't order from my catalogue either, knowing that they use HDN, the company who put my parcel in the bin. Why do the job if they are not prepared to do it correctly. Maybe if more people boycotted them for pulling stunts like mentioned on this thread, then just maybe they would get their act in gear. I've already said i sympathise for them being on low wages, that doesn't help the parcels I've had go missing or in the latest case, signed for by someone else other than me.



But you would only have seen the proof of delivery if you had paid for the top level of service, or you raised a dispute. Seeing as you actually received your parcel, there was no dispute. Did your neighbour refuse to sign for it?

My neighbour, when I say neighbour I mean at the other end of a long street, wasn't asked to sign for it. It could have been left with anyone and I would be none the wiser. The company that sent the item, said it had been signed under my name with a squiggle.




So, you are moaning that you parcel was left with a neighbour, who may or mat not have refused to sign for the delivery and then delivered to you? What was the problem? Perhaps the courier took so much time to find someone to accept the delivery, he didn't have enough time to go back to your house to post a card.

No I'm making a legitimate complaint that someone signed under my name with a illegible squiggle, suggesting that I had signed for the parcel. Last time I checked, that's still forgery. In your book, he could have posted it to the thieving scum who live 2 doors away, I wouldn't have received my parcel, and that would have been fine too?



But your parcel wasn't left in a bin. But the huge difference is that you got paid no matter how long it took you.

Previous parcels have been left in the bin at my address, one was emptied, the other was nicked, surely the couriers know what kind of area they are in when delivering to them. A bin is not a safe place. And when I was with RM I used to tell other posties this too, especially when I worked in the call and collect office, yes I was paid by the hour, and got my wage no matter what. Yes, hermes and some other courier drivers are self employed, but they know this when they take the job on, I pay for a service, in this case, delivery, then I expect to receive it, not stolen en route. You can argue all you want that they are on less than minimum wage or whatever, they still shouldn't be leaving things in bins or signing for things that the recipient should be signing for.

On a praise note for the courier DPD who were collecting my daughter's laptop for repair. What a wonderful courier company. Collected on the day specified, gave me a 1 hour slot of when they would arrive. Pleasant young gentleman picked it up, came in out of the rain to pack up the laptop. Just an altogether different class of service from what I've experienced from any other courier, including my colleagues at RM. I feel a lot of couriers could learn from them, I know it's a premium service, but A++++ from me

Minardi

mazza111 wrote: »

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On a praise note for the courier DPD who were collecting my daughter's laptop for repair. What a wonderful courier company. Collected on the day specified, gave me a 1 hour slot of when they would arrive. Pleasant young gentleman picked it up, came in out of the rain to pack up the laptop. Just an altogether different class of service from what I've experienced from any other courier, including my colleagues at RM. I feel a lot of couriers could learn from them, I know it's a premium service, but A++++ from me

Couldn't agree more about DPD. Totally different class of courier yes, fantastic service? Oh yes. :T . If I knew I had the choice between DPD and Hermes, I'd pay whatever the difference was in a heartbeat.

I've been talking about Hermes in another thread, but I'll do a quick recap in here. Latest Delivery was sent via Hermes on Thursday morning. First out for Delivery Monday. Nothing. Tuesday. Nothing. Phoned Amazon. They chased. Promised the courier would call me for information on delivery. Nothing. Amazon called me back this morning to see if it had been delivered. It hadn't. Promised someone from Hermes would call by lunchtime. Nothing. Amazon called me back early afternoon to see if it had been delivered, as you've guessed it hadn't. They called Hermes and got hold of the driver. Amazon called me back and said he couldn't find us (our unit is in some barn conversions, and the site's postcode is unique, comes up on all sat navs I've used and Google and it takes you to the door! Oh, and we're on a B-Road, not exactly out of the way). Told them to get him to call me and I'd guide him in. Amazon called me back about 630 tonight, he still hadn't been so I cancelled the order and had a new one dispatched via Amazon Prime (so as to avoid Hermes!). Stuff that's been with Hermes a while, and this seems particularly bad with them, always tends to turn up damaged so I wasn't wasting any more time on it.

But then(!). Not ten minutes ago someone claiming to be the "emergency Hermes Courier" called from 2 villages asked for directions. Told him to take the parcel away and told him what I thought of the company too. With any luck the replacement will be here tomorrow!

arcon5

Minardi wrote: »

I've been talking about Hermes in another thread, but I'll do a quick recap in here. Latest Delivery was sent via Hermes on Thursday morning. First out for Delivery Monday. Nothing. Tuesday. Nothing. Phoned Amazon. They chased. Promised the courier would call me for information on delivery. Nothing. Amazon called me back this morning to see if it had been delivered. It hadn't. Promised someone from Hermes would call by lunchtime. Nothing. Amazon called me back early afternoon to see if it had been delivered, as you've guessed it hadn't. They called Hermes and got hold of the driver. Amazon called me back and said he couldn't find us (our unit is in some barn conversions, and the site's postcode is unique, comes up on all sat navs I've used and Google and it takes you to the door! Oh, and we're on a B-Road, not exactly out of the way). Told them to get him to call me and I'd guide him in. Amazon called me back about 630 tonight, he still hadn't been so I cancelled the order and had a new one dispatched via Amazon Prime (so as to avoid Hermes!). Stuff that's been with Hermes a while, and this seems particularly bad with them, always tends to turn up damaged so I wasn't wasting any more time on it.

But then(!). Not ten minutes ago someone claiming to be the "emergency Hermes Courier" called from 2 villages asked for directions. Told him to take the parcel away and told him what I thought of the company too. With any luck the replacement will be here tomorrow!

So let me get this straight, you order last Thursday, so lets for examples sake assume Amazon dispatched friday.... today is Wednesday, the third working day. Hermes service is a 3-5 working day meaning it could arrive anytime up until (and including) Friday...... and you tell the driver what you "thought of the company" for delivering your parcel earlier than expected?


And some how Hermes are the bad guys because you can't use your head...... interesting! :T

Minardi

arcon5 wrote: »

So let me get this straight, you order last Thursday, so lets for examples sake assume Amazon dispatched friday.... today is Wednesday, the third working day. Hermes service is a 3-5 working day meaning it could arrive anytime up until (and including) Friday...... and you tell the driver what you "thought of the company" for delivering your parcel earlier than expected?


And some how Hermes are the bad guys because you can't use your head...... interesting! :T

Telling me to use my head when it says in the post "Sent via Hermes Thursday Morning". That's based on the time of Amazon's dispatch email. The courier was given the parcel at 05:23 Monday Morning according to Hermes own tracking system. It's been rolling around in his car/van 3 days and based on my experience of the previous 2 deliveries which arrived after some days in his vehicle which were damaged he was wasting his time bringing it!