Problem with Hermes Delivery Services

alvinlwh

the_phoo wrote: »

I called QVC and in all fariness a courier was called and arranged to come at my convenience. The courier came, I waved bye bye to my laptop and that was he end of it...or so I thought!

The next thing I know, four weeks later QVC takes the outstanding balance out of my account. The laptop never made it back to QVC and they launched an investigation.

WARNING! I just found out that Hermes does NOT provide compensation for laptop or other computer equipment.

So QVC or Amazon or whoever uses Hermes to deliver a laptop is taking a huge risk.

~Chameleon~

alvinlwh wrote: »

Well, if Scotty can beam it from Perth to Newmarket, he can beam it to me in Shetland! If it is really "out for delivery" at Newmarket, the poor driver got a 600+ miles drive and 100+ miles swim to get to me!:rotfl:

You do realise there's a Newmarket on the Isle of Lewis?

custardy

alvinlwh wrote: »

WARNING! I just found out that Hermes does NOT provide compensation for laptop or other computer equipment.

So QVC or Amazon or whoever uses Hermes to deliver a laptop is taking a huge risk.

and? the weigh up the risk(plus their contracts are different to those offered to smaller customers)
save a few £ on each delivery and a few losses/damages can be written off
its all about % of cost v loss

Flyboy152

the_phoo wrote: »

I ordered a laptop from QVC that I returned as it broke *sigh*.

I called QVC and in all fariness a courier was called and arranged to come at my convenience. The courier came, I waved bye bye to my laptop and that was he end of it...or so I thought!

The next thing I know, four weeks later QVC takes the outstanding balance out of my account. The laptop never made it back to QVC and they launched an investigation.

Obviously it's not QVCs fault but it's very frustrating that I had to go on and photocopy the recepit Hermes has given me and send it to their admin department. It makes me shudder to think if I didn't have that little piece of card I would be almost four hundred pounds out of pocket.

I order an awful lot - and I mean absolutely shedloads - of stuff from the internet and this is the first time I have come across this.

Why "obviously?"

alvinlwh

~Chameleon~ wrote: »

You do realise there's a Newmarket on the Isle of Lewis?

Yes I do. But it is still a long swim from Comhairle nan Eilean Siar to Shetland. Shetland is not in a box just off the coast of Aberdeen you know?

~Chameleon~

alvinlwh wrote: »

Yes I do. But it is still a long swim from Comhairle nan Eilean Siar to Shetland. Shetland is not in a box just off the coast of Aberdeen you know?

I didn't realise just how far off the coast of Scotland it is until I looked at Google maps!

MCGONIS

Just to say, I ordered a carpet cleaner from Ideal World shopping channel. Used it on my hall carpet and then decided - as the presenter of the show kept suggesting - to send it back if you are not happy.

It cost £5.99 to have it delivered to me. I used Hermes (well www.myhermes.co.uk) to return it and it cost me £7 ish.

They came when they agreed to and the package arrived in Peterborough just fine.

I can't fault them for their service.

Also the carpet looks grand and it was cheaper than renting a Rug Doctor from B&Q! :rotfl:

alvinlwh

~Chameleon~ wrote: »

I didn't realise just how far off the coast of Scotland it is until I looked at Google maps!

Now you know!

Anyway the latest is:

Dundee Depot
Out for delivery - 10 May 2011 6:45:00

Plus the previous

10 May 2011 07:19:00 AM Newmarket GB Out for delivery
10 May 2011 05:45:00 AM Perth GB Out for delivery

It is really going around the whole country!!!

muscleuk

Hermes are pure crap,i ordered £70 of stuff from topman on the 5th of may guaranteed to arrive by friday the 13th,just happened to check their website on wed 11th seen their courier was hermes and a tracking number so i clicked on number,took me too the hermes site and their message said delivery was attempted that day, no card through door and no attempt was made to deliver as there was someone at home all day tried to contact Hermes but impossible i emailed them and my reply was they cant help me ive to contact topman,which i did so ive to wait on them getting back to me,checked hermes site again on Friday morn it said out for delivery again so i waited in all day,nothing arrived,i contacted topman again today to tell them if it doesnt arrive today(Saturday)just to cancel it and to issue refund as i go to Gran Canaria at 7am on Monday morn for 2 weeks so i wont be here to accept it nor will i be able to chase it up,also it is costing Topman custom cause i wont buy from them again while they use this courier,very unproffesional,i dont mind paying a bit more to get a proffesional company such as Royal Mail etc to deliver my goods

arcon5

alvinlwh wrote: »

WARNING! I just found out that Hermes does NOT provide compensation for laptop or other computer equipment.

So QVC or Amazon or whoever uses Hermes to deliver a laptop is taking a huge risk.

Computer equipment is also a non-compensation item with DHL, HDNL, CityLink and other mainstream suppliers. Not just MyHermes.

Bear in mind that if its damaged they won't pay compensation -- if its "lost" then i'm pretty sure you can (I have made successful claims in the past for a lost and non-compensation item).