Problem with Hermes Delivery Services

Flyboy152

albashad wrote: »

Having the worst experience ever with a courier company . Three no shows and a refusal to uplift, (too big - they took dimensions and description).seller has waited in 3 days (raging) . Absolutely never again.:(:mad:

Why did you send a package which you knew was over-sized for the service you were ordering?

Flyboy152

arcon5 wrote: »

Yes, with a court order.

Then obviously the Police ect..

Water/electric/gas companies...etc. And without the need for a warrant or court order.

arcon5

Flyboy152 wrote: »

Water/electric/gas companies...etc. And without the need for a warrant or court order.

Are you sure thats right ? Seems odd they would be legally allowed to enter your property without a court order .

If they are disconnecting a property then a court order has to be obtained first so then they would be allowed.

Flyboy152

arcon5 wrote: »

Are you sure thats right ? Seems odd they would be legally allowed to enter your property without a court order .

If they are disconnecting a property then a court order has to be obtained first so then they would be allowed.

If any of these services feel that a danger exists, they have the right to enter the property, without the prior permission of property's owner, to remove the risk. If, for example, a gas leak is suspected, Centrica have the right and duty to go onto someones land and repair the leak, all without informing, or seeking permission from, the property's owner.

Boylsie

i purchased something from play.com and i never realised i had a trackin number until 5 minutes ago. so i looked at it and apparenty it was "delivered to a secure location" at 16:58.

i was home at this time and so were 5 other people and nobody knocked on the door or left a calling card.

what do i do?
this item is worth £140 and i want to return it as it is no longer needed but if i dont recieve it quickly enough then i cant.

thanks for the help

Flyboy152

Boylsie wrote: »

i purchased something from play.com and i never realised i had a trackin number until 5 minutes ago. so i looked at it and apparenty it was "delivered to a secure location" at 16:58.

i was home at this time and so were 5 other people and nobody knocked on the door or left a calling card.

what do i do?
this item is worth £140 and i want to return it as it is no longer needed but if i dont recieve it quickly enough then i cant.

thanks for the help

Does your bell work?

Is it possible that it was left outside your front door, behind a plant pot etc.?

With that said, if you haven't received it, there is nothing to cancel, but you can cancel it without receving it.

Boylsie

no it isnt working but there were 4 people downstairs at the time in the kitchen which is 4 metres away from the door. i went next door(both sides) and they didnt take anything. and there was no calling card either

i just double checked with a torch and checked every place he could of left it and there was nothing to be found

Flyboy152

Boylsie wrote: »

no it isnt working but there were 4 people downstairs at the time in the kitchen which is 4 metres away from the door. i went next door(both sides) and they didnt take anything. and there was no calling card either

Well, it is not a surprise really that he left the parcel in a secure place. However, he should have left a calling card.

i just double checked with a torch and checked every place he could of left it and there was nothing to be found

I'd leave it until the morning when it is light. Check the recycling bins, side passages, any little hiding place etc. Do you have a back gate?

Boylsie

yes we have a gate but it is always locked and i checked behind it already.
it is an electronic peice of kit worth £140 and losing it would mean i cant refund it.

ill have one more look and report back

Boylsie

im not sure if the gate was open at 5pm but i checked the garden with the headlight we have and i checked the garage to see if it was in there, nothing.

nobody heard a knock or anything