Free BT installation deal discussion

sunnyd47

Heinz wrote: »

Nonsense. The network outside the exchanges is the sole responsibility of Openreach.

This is what I thought, it adds to my annoyance and frustration that Sky have told me numerous times in the last week that "Openreach do not install to residential park homes" when all of my neighbours have land lines.
I will certainly be lodging a full complaint to offcom and Sky to themselves regarding my waste of time, money and their insistance of giving out false information to customers.

sunnyd47

sunnyd47 wrote: »

This is what I thought, it adds to my annoyance and frustration that Sky have told me numerous times in the last week that "Openreach do not install to residential park homes" when all of my neighbours have land lines.
I will certainly be lodging a full complaint to offcom and Sky to themselves regarding my waste of time, money and their insistance of giving out false information to customers.

After yet another email to Sky, today I have been informed this time by Sky that they could not proceed with my land line installation for "Legal Reasons", whatever they may be and there was no explanation whatsoever. A tad different to them stating the day before blaming it on openreach because, "Openreach do not install land lines to residential park homes", which they do.
Why can you never get a straight, honest, expalantory answer from these people, I am supposed to be the customer afterall

TobiasFunke

Heinz wrote: »

Nonsense. The network outside the exchanges is the sole responsibility of Openreach.

Fair enough, they may maintain the lines etc - but there is a major difference in ownership of those lines, and the type of line TT will install compared to the type that BT/Sky/Post Office et al will install.

This is why even though some Broadband Providers will have in their T's & C's that you must have a BT landline only, but the service will still work even if the telephony service changes to Post Office or Sky, for example, as essentially there has been no physical change to the line. If you change it to TalkTalk though the BB service would cease, as the line is then physically changed. (I believe you are correct though, in that BTOR would process this on behalf of TalkTalk.)

Sunny, I don't have access the the codes assigned to each of these types of lines right now - but I imagine this is the real reason behind your install woes.
The advisor who emailed you will more than likely be looking to fob you off onto the next advisor when you contact them back. The phrase "legal reasons" translates to "I have no idea" lol.

Heinz

TobiasFunke wrote: »

Fair enough, they may maintain the lines etc - but there is a major difference in ownership of those lines, and the type of line TT will install compared to the type that BT/Sky/Post Office et al will install.

This is why even though some Broadband Providers will have in their T's & C's that you must have a BT landline only, but the service will still work even if the telephony service changes to Post Office or Sky, for example, as essentially there has been no physical change to the line. If you change it to TalkTalk though the BB service would cease, as the line is then physically changed.

That is because Talk Talk lines are provided via their own LLU equipment in the exchange. The line from the exchange does not change and is still the sole responsibility of Openreach.

BT has to allow any ADSL broadband to piggyback on its lines, LLU providers do not have to.

biged670

Does anybody know if the £29.99 offer on for installation on at the moment means you only pay £29.99, or do you still pay £125 and get the rest discounted from your bills???

Steve

Heinz

AIUI, the charge of £124.99 is shown on your first bill, as is the £95 discount.

biged670

so you dont pay anythin up front, just ya first bill of £29.99???

jamtart6

Ive just been online to check and it seems we need to pay £127.99 for a new connection no deals on right now? what is the £29.99 one?

jem16

jamtart6 wrote: »

Ive just been online to check and it seems we need to pay £127.99 for a new connection no deals on right now? what is the £29.99 one?

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=24641

annie-c

biged670 wrote: »

so you dont pay anythin up front, just ya first bill of £29.99???

The first bill also includes advance billing for the services you will take.

So £29.99 for connection (in this case_
Plus £11.54 line rental and eg, £15.99 for broadband or whatever else.

If you opt for quarterly billing then the advance payment is 3 months' worth of line rental etc.