Free BT installation deal discussion

yaragn

I also tried today and was told this offer only applies if you take phone, broadband and tv (which is super expensive). I tried the "I'm moving from Cable" and they weren't having any of it

Heinz

yaragn wrote: »

I also tried today and was told this offer only applies if you take phone, broadband and tv (which is super expensive).

And that garbage results from whoever you spoke to being on commission - the better the package they talk you into, the more money they get.

sunnyd47

update- Almost a year on from initial BT contact, I am still without a landline.

BT wanted £12,500 to update the exchange which would allow me to have BT landline. After following their advice that their number of lines were full and that another service provider may still have lines available at the same exchange I called Sky.
Sky said no problem, gave me an account, phone number and a date for the line being installed. Sky also said openreach would be out to check regarding installation, which they did and I spoke to them while they were surveying. The openreach guy said that a line had become available, hoorah! and told me where they would install the line and that they were now just waiting for a date for installation and would be in touch.
After waiting yet another week and a half, I got a call from Sky stating that the deal was now off because of a "WLR3" problem. Now of course we all know the ins and outs of WLR3, dont we? Apparently, after crawling the net, WLR3 is the "next developement of wholesale line rental portfolio" which Sky apparently do not have in place, therefore, once again, I still have no land line telephone installed.

I am now on with another telephone supplier who claim to be WLR3 compliant, time will tell but at this rate, after almost 1 years trying, I will be dead by the time one of the suppliers is actually willing to put a land line in.

sunnyd47

Update - After giving up with the Free BT installation offer..

As said, I tried Sky. After Sky telling me that I had a line to be installed and the BT openreach engineer being on site and telling me where and how the line would be installed, also that engineer personally phoning me to say that the line was simply awaiting a small trench to be dug, incredibly today, Sky have told me that "BT Openreach DO NOT install telephone lines to residential park homes"........Well, within the last 6 months (one within the last two months) two of my neighbours in exactly the same position have indeed had brand new line installations by BT Openreach, call me old fashioned but there is something fishy going on regarding MY almost year long trials at getting a phone line installed.

WHY am I being told this rubbish BT rep regarding BT Openreach policy, why am I or my property seemingly being blacklisted? (I ask as BT Openreach are un-contactable by mere mortals)

pxtb

Called today and was informed you can only get free installation if you get tv, phone and broadband and minimum 18 months... =(

TobiasFunke

I thought I'd read up on this offer as my Virgin contract expires on 10/05, so as of 10/04 I can put in 10 days notice and switch or use that to squeeze the best possible deal from Virgin's retentions/winback dept.
It seems like the offers no longer avaliable, but that some forms of it are going depending on which call centre you get through to? By the time I call in, I imagine it'll have changed again... who knows?

The only reason I'd do the switch is to get access to another Provider's discount to save heavily on BB, so I'd only want the phone from BT anyway. Provided this was possible on a free basis, I assume then it would also be 18 months before I could change my telephony provider?

sunnyd47 wrote: »

Update - After giving up with the Free BT installation offer..

As said, I tried Sky. After Sky telling me that I had a line to be installed and the BT openreach engineer being on site and telling me where and how the line would be installed, also that engineer personally phoning me to say that the line was simply awaiting a small trench to be dug, incredibly today, Sky have told me that "BT Openreach DO NOT install telephone lines to residential park homes"........Well, within the last 6 months (one within the last two months) two of my neighbours in exactly the same position have indeed had brand new line installations by BT Openreach, call me old fashioned but there is something fishy going on regarding MY almost year long trials at getting a phone line installed.

WHY am I being told this rubbish BT rep regarding BT Openreach policy, why am I or my property seemingly being blacklisted? (I ask as BT Openreach are un-contactable by mere mortals)

Openreach are mandated to work for all telephone/internet providers and operate as a seperate business, whose client base is soley other businesses so they don't have a residential consumer customer facing dept.
They are however also regulated by OFCOM. Have you tried lodging a formal complaint with either BT/Sky?
I'd try calling one of their customer services lines, escalating to call to make a formal complaint about how your installation has been handled and then follow the bog standard process/timescale of escalation until OFCOM need to step in.
I'd hope at least then they would identify the source of the "problem", or better yet the provider would twist BTOR's arm into doing the install purely in order to avoid the complaint reaching OFCOM, which I think incurs an automatic fine on the provider's behalf, regardless of whether the complaint is upheld or not.

Hope this helps...

sunnyd47

TobiasFunke wrote: »

Openreach are mandated to work for all telephone/internet providers and operate as a seperate business, whose client base is soley other businesses so they don't have a residential consumer customer facing dept.
They are however also regulated by OFCOM. Have you tried lodging a formal complaint with either BT/Sky?
I'd try calling one of their customer services lines, escalating to call to make a formal complaint about how your installation has been handled and then follow the bog standard process/timescale of escalation until OFCOM need to step in.
I'd hope at least then they would identify the source of the "problem", or better yet the provider would twist BTOR's arm into doing the install purely in order to avoid the complaint reaching OFCOM, which I think incurs an automatic fine on the provider's behalf, regardless of whether the complaint is upheld or not.

Hope this helps...

Today there must be a BRIGHT LIGHT shining over me and my property, hoorah!!
After almost 1 year of fun and games with BTopenreach and also more recently with Sky, I had contacted "Talk Talk" just under a week ago and tadah! Today my land line installation was started and should be active within 3 days.
All of this a day after Sky confirming to me in writing and verbally that BTOpenreach "do not install land lines to residential park homes", now, I want answers to why Sky so vehemently told me they could not proceed because of this? and why they allegedly called Openreach while I was on the line and they were, allegedly again, given confirmation that Openreach "do not install land lines to residential park homes"?

I have spent a small fortune on mobile phone calls to Sky, upwards of £50.00 trying to get this sorted but doubt Sky to care one jot about a long serving Sky TV customer, one who originally paid them £300.00 for an HD box that are now being thrown at people like sweets. Never again

Please comment BTOpenrach rep on the following statement from Sky and allegedly from yourselves - "Openreach do not install land lines to residential park homes"

TobiasFunke

TalkTalk differ from Sky, I believe, in that when Sky installs a line in your house, it's essentially a BT line as it runs on BT's network, goes through BT equipment and so on wheras TalkTalk are now in the practice of actually purchasing ownership of lines from BT, so they become responsible for the maintenance etc. This is perhaps why they were able to go ahead, but BT/Sky couldn't...?

If you can obtain proof of your call charges to post/fax in, you could probably get the money from Sky back in 2 to 3 levels of escalation if you lodge a complaint, and go through the process.

sunnyd47

TobiasFunke wrote: »

TalkTalk differ from Sky, I believe, in that when Sky installs a line in your house, it's essentially a BT line as it runs on BT's network, goes through BT equipment and so on wheras TalkTalk are now in the practice of actually purchasing ownership of lines from BT, so they become responsible for the maintenance etc. This is perhaps why they were able to go ahead, but BT/Sky couldn't...?

If this is were case, how could a neighbour only 6 months ago have a new landline telephone installed via Sky? They must have used BTOpenreach engineers to install it because they have to?
I could give Sky the address of the property but they were simply not interested and kept closing me down by saying the descision has been made by Openreach and there is nothing more we can do about it.

Anyhows, as said, hopefully after my enforced wait, I should be readily available once more to relatives and friends and not hostage to expensive 2nd class mobile phone provider dongle internet.

Heinz

TobiasFunke wrote: »

TalkTalk are now in the practice of actually purchasing ownership of lines from BT, so they become responsible for the maintenance etc.

Nonsense. The network outside the exchanges is the sole responsibility of Openreach.