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Bank Charges Financial Hardship Success Stories

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  • Apologies Paul, hope you don't mind me taking your case back one step.
    Do you have priority debt arrears(mortgage/rent, council tax, utilities)?
    Are any of the arrears being paid off?

    Did LloydsTSB state you weren't in hardship and why they felt that you didn't qualify?
    hi Lloyds have stated that im in hardship but are still holding out and the fos dont seem to be rushing to help out has any 1 in the forum had any success with tsb plz let me no cheers Paul
  • hi Lloyds have stated that im in hardship but are still holding out and the fos dont seem to be rushing to help out has any 1 in the forum had any success with tsb plz let me no cheers Paul
    That doesn't answer the question. Sorry I keep labouring the point but there are times when the bank write why they make the decision and it takes 20 posts to get that outta ya. The bank DOES NOT have refund even 1p even if you are in financial hardship. Unless you know why they have made the decision then I can't help you argue your case if the only argument is "give me money"(you haven't said that) but unless the reasoning is known then there is no way of you understanding why they made that decision.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • Please can someone let me know how quickly after recieving an offer letter does it take for the money to be transferred to your account? I am with NatWest
  • So happy today to recieve an offer letter today for £2492 from NatWest. I never really thought it would be me posting a message lke this. I started my hardship complaint roughly 6 weeks ago by sending off the template letters. I am single mum who recently became unemployed and have outstanding council tax and utility bills. I sent proof of income support and recieved another letter asking for proof of outstanding bills etc. They agreed I am in financial hardship and finally recieved offer letter today Woohoo!. I have to say that all the people I have dealt with on the phone to NatWest have been friendly and informative.
    Thanks to Martin Lewis and everyone who has posted on this site with success stories its really kept me going, I hope this inspires other people
    Good luck everyone
  • Please can someone let me know how quickly after recieving an offer letter does it take for the money to be transferred to your account? I am with NatWest
    My understanding and this is from others on the site is that the answer is a maximum of 21 days. I would keep a copy and send it recorded delivery so that there is no doubt that they have received it.
    Congratulations to you on the payout
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • bob71
    bob71 Posts: 13 Forumite
    can someone help me i have claimed bank charges through financial hardship,although lloyds tsb agree and aknowledge i am indeed in hardship they have stated that they will still not deal with my claim until after the test case,i referred it to the fos and 4 months down the line with them they seem to be agreeing with lloyds.I keep trying to tell them that under the fsa waiver they should deal with my case straight away,i know that they dont have to refund me but they are not dealing with it therefore breaking the waiver
  • bob71 wrote: »
    can someone help me i have claimed bank charges through financial hardship,although lloyds tsb agree and aknowledge i am indeed in hardship they have stated that they will still not deal with my claim until after the test case,i referred it to the fos and 4 months down the line with them they seem to be agreeing with lloyds.I keep trying to tell them that under the fsa waiver they should deal with my case straight away,i know that they dont have to refund me but they are not dealing with it therefore breaking the waiver
    Can i ask the wording of the letter that the FOS sent to you?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • bob71
    bob71 Posts: 13 Forumite
    the fos letter states
    The acknoledgement of financial hardship does not mean that bank charges will automatically be refunded.there are a number of potential remedies,which may include transfer of an account to its recories department/transfer any overdraft to a loan account/cancellation of d.debits or standing orders/a full or partial refund of charges/ write off of some or all of your debt/an agreement about future payments.
    My role as an ajudicator is to determine if the bank is doing enough to assist you.asyour account is with their collections department this enables you to agree a suitable repayment plan on any monies owed to the bank.we think the bank is doing enoughenough.The fairness of bank charges and treatment of customers,will be determined in the high court test case
    For theses reasons i do not think your complaint should proceed.however if you disagree please contact us by 13 aug 09 to explain why you disagree and with any further evidence you would like to submit to support you claim.
    [ sorry for going on ]:confused:
  • bob71 wrote: »
    the fos letter states
    The acknoledgement of financial hardship does not mean that bank charges will automatically be refunded.there are a number of potential remedies,which may include transfer of an account to its recories department/transfer any overdraft to a loan account/cancellation of d.debits or standing orders/a full or partial refund of charges/ write off of some or all of your debt/an agreement about future payments.
    My role as an ajudicator is to determine if the bank is doing enough to assist you.asyour account is with their collections department this enables you to agree a suitable repayment plan on any monies owed to the bank.we think the bank is doing enoughenough.The fairness of bank charges and treatment of customers,will be determined in the high court test case
    For theses reasons i do not think your complaint should proceed.however if you disagree please contact us by 13 aug 09 to explain why you disagree and with any further evidence you would like to submit to support you claim.
    [ sorry for going on ]:confused:

    In that case we have to go back one step then, did you get a final response from LloydsTSB Bank which should include their reason for not classing you as in hardship.
    I am quite disappointed with that response with regards to the idea of converting the account into a loan. Further borrowing to clear debt is not something I would advise on.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • bob71
    bob71 Posts: 13 Forumite
    thats what i dont understand lloyds tsb agree and acknowledge that i am in financial hardship,but will not issue me with a final response until after the conclusion of the test case and the fos seem to agree they have done all they need to do at this point,but as i understood it they are breaking the rules of the waiver:mad:
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