Bank Charges Financial Hardship Success Stories

bexie.j

ok, will get on the phone to them again tomorrow, have filled out an expenditure form when claimed hardship, so still have copy of that and all other correspondence between myself and halifax, also copies of arrears notices. Thanks natweststaffmember, you are a tremendous help to everyone on here, we would all be lost without you help and advice, will let you know how i get on

natweststaffmember

bexie.j wrote: »

ok, will get on the phone to them again tomorrow, have filled out an expenditure form when claimed hardship, so still have copy of that and all other correspondence between myself and halifax, also copies of arrears notices. Thanks natweststaffmember, you are a tremendous help to everyone on here, we would all be lost without you help and advice, will let you know how i get on

Remember Halifax need to provide a FINAL RESPONSE and tell them you will be asking the FOS to look at your case.

corntav

natweststaffmember wrote: »

Same questions really, do you have priority debt arrears(mortgage/rent council tax, utilities)? Are you repaying any of the arrears?
Do you still use the account?
Have you received a final response yet?

yes I had council tax arrears they were going to take make to court, so paid them and now missing mortgage payments, we no longer use the accounts, just to pay money to cover overdrafts, we are also in a debt management plan with them, no final response yet.

natweststaffmember

corntav wrote: »

yes I had council tax arrears they were going to take make to court, so paid them and now missing mortgage payments, we no longer use the accounts, just to pay money to cover overdrafts, we are also in a debt management plan with them, no final response yet.

You need them to give you a final response letter which should explain their reasoning behind the decision then we can see what can be done.
If the council tax arrears have gone that's one out of the equation. How many mortgage payments have been missed and are you repaying any of the arrears?

corntav

natweststaffmember wrote: »

You need them to give you a final response letter which should explain their reasoning behind the decision then we can see what can be done.
If the council tax arrears have gone that's one out of the equation. How many mortgage payments have been missed and are you repaying any of the arrears?

just the last 2 as iam robbing peter to paul

corntav

natweststaffmember wrote: »

You need them to give you a final response letter which should explain their reasoning behind the decision then we can see what can be done.
If the council tax arrears have gone that's one out of the equation. How many mortgage payments have been missed and are you repaying any of the arrears?

just the last 2 as iam robbing peter to pay paul,

natweststaffmember

corntav wrote: »

just the last 2 as iam robbing peter to pay paul,

in that case you need a final response and we will work on it once we have it.

corntav

natweststaffmember wrote: »

in that case you need a final response and we will work on it once we have it.

thanks i will call them tomorrow

yorkslad

Bank: natwest
Amount Reclaimed: 750 + int
Amount they paid: 750
How long did it take: 5 weeks

thanks to this site

garthomas

I missed a call today of the Halifax - the bank i'm claiming against - just wondering if they usually deal with financial hardship claims over the phone as I sent in a letter a week ago and have heard nothing since - has anyone experienced them dealing with the claim over the phone?