THE STORE /EMPIRE STORES - URGENT READ THIS

droopsnout

You are a brave (or foolhardy) man, AC!!

sabbykins

Boy!! >:(

I'm SO glad all my stuff was out of stock after reading this.

zortec

I don't know what Trading Standards think they are doing, telling you that.  It is complete rubbish.

They are required to ensure that you are in the state you would be IF THEY FULFILLED THE CONTRACT.  Refunding you does NOT do that.

If they didn't have the goods, the correct amount would be a refund of what you would have to pay to buy the item elsewhere.

As they DO have the goods, the correct behaviour is to supply them at the agreed price.

Simply refunding isn't good enough.

This could be very useful information, what is the source?

relle

...

If they didn't have the goods, the correct amount would be a refund of what you would have to pay to buy the item elsewhere.

As they DO have the goods, the correct behaviour is to supply them at the agreed price.

Simply refunding isn't good enough.

Unfortunately by the time my invoice had arrived it was showing out of stock on the website. They had also already refunded and the £116 and changed the invoice to say 'To Follow' for camera.

The odds of it ever following I'd say is quite low...

NiceGuyG

I am only new here but when i heard Martin on LBC I thought I would look at this site to save money, however I am finding an increasing number of people that find things for free (company mistake) and then buy 5 or 10. Shockingly they then get upset when the company cottons on. we are here to save money, not to screw over companys that have made an honest MISTAKE!!!!

droopsnout

NiceGuyG, I think you should read all the available threads about Empire/RedCats, and also about LX Direct/Littlewoods, to get the full picture of why so many people are annoyed with these mail order companies.

I tend to agree with you that large multiple orders are a bit daft, and possibly greedy, depending on the reasons behind them, but it is not simply a question of being angry because we didn't take them for a ride!

m00nie

[move]wahoooo[/move]

received a large bag full of goodies on monday from Empire, only to find the discount had been removed So emailed them explaining only became a customer on the strength of the discounted prices..

Had reply today saying they have ammended my account accordingly and have honoured the 30% discount...

Just off to install my new car cd player in my car now ;D ;D ;D

M.E.2-2

[move]wahoooo[/move]

received a large bag full of goodies on monday from Empire, only to find the discount had been removed  :( So emailed them explaining only became a customer on the strength of the discounted prices..

Had reply today saying they have ammended my account accordingly and have honoured the 30% discount...

Just off to install my new car cd player in my car now  ;D  ;D  ;D

Goods AND Discount---I'd be happy if they sent goods. :-X
Well done though.

m00nie

thanks,

sorry also :-[

was just wanting to point out when your orders come make sure you query them for the discounts as i did and they homoured it

psychy

[move]wahoooo[/move]

received a large bag full of goodies on monday from Empire, only to find the discount had been removed  :( So emailed them explaining only became a customer on the strength of the discounted prices..

Had reply today saying they have ammended my account accordingly and have honoured the 30% discount...

Just off to install my new car cd player in my car now  ;D  ;D  ;D

They said that to me on Monday, and i have yet to see the 30% applied back into my bank or store account.

Called again yesterday and they said the 'internet' team are delaing with it.

Check your statement online to see if it has been put back.