Orchid Dialler Discount

Heinz

zenmaster wrote:

I didn't want to phone as I thought I might not get the discount but, if you reckon it's OK I'll give it a go tomorrow.

The people at Orchid are what you wish all companies would be like!

zenmaster

Managed to order on t'internet.

In a way I am sorry that I didn't get to speak with them if they are as good as people say .

zenmaster

Well, they may be wonderful warm human beings but they are certainly giving me a hard time :mad:

The phones were delivered promptly enough and I charged them up for the recommended 16 hours. That done, I thought "Hey, let's get these babies programmed up and saving me some money :j".

What's this? Right near the bottom of the instruction leaflet. I have to register the unit before I can use the programming tool? By email, not via the web? :doh:

Now, of course, there's nobody there on a Saturday to respond to my email. I'm sure they will get straight on the job on Monday morning but by then I shall be many miles from here, doing my day job which takes me away from hearth and home for the whole week

So, at the moment I have a bank of fully charged DECT phones which are about as useful as a Tracy Emin installation, a phone bill larger than the GDP of some small African nations, and the OH complaining "I don't know why you had to buy more phones - haven't we got enough?".

I shall have a go at programming them via the keypad. Good job I hadn't planned anything else for the weekend.

I've also used up my smilie allowance for the week.

Oh no, Ive got a few left ... :eek: :eek: :eek:

rc3675

They provide a FREE programming service for the first time. Call them, let them know what you want, and they'll program them remotely. Then all you'll need to do is get the phones to pick up the new programming.

The 'register' that you mentioned is to enable the software (downloadable from their website), as it needs to know which phones are yours. (PS read the instructions carefully, as some of the default settings of the software will need changing).

It's a new week for me, so new smilie allowance :beer: :j :j

southwestmaid

Heinz wrote:

The people at Orchid are what you wish all companies would be like!

Heinz I have to agree with you there, I had reason to contact them last week and found their customer service to be fantastic. After all the problems I've had with a certain call center these past few months it was a breath of fresh air to be treated in such a pleasant and efficient manner. They certainly deserve a recommendation.

deefadog

Sorry to be a pain, but i have just moved and i need to reprogram my V4 dial box with my new codes - i have lost the instuctions for manually doing it.

How do i clear what is already on the box?

And can some one please remind me on how to reprogram it please - i'll be using 1899 for now. (i have not got internet yet so i can't use the client)

Thanks in advance

Snapelover

I want to update my settings myself - I'm a big girl now and want to do things by myself! Orhid originally programmed the V4+ for me.

Just downloaded the CW Client :eek:

What on earth do I do now? :eek:

I have a list of items. What do I do?:eek:

deefadog

Snapelover - On the orchid site, there is a quick set up guide under the client link, it's very good!

Although no good for me at the moment, i want to manual program it through the handset like originally done, but can't find the instructions anywhere!

camn someone help out please!

Snapelover

deefadog wrote:

i want to manual program it through the handset like originally done, but can't find the instructions anywhere!

camn someone help out please!

I can send you it as I have just scanned it for you. Send me a PM with your email address.

Snapelover

Trying to access the CW Client but after I have entered my username and password and clicked OK I get the following message:

Login failed.
Database query error; string or binary
Data would be truncated.
OK

Does anyone know why?