Orchid Dialler Discount

orchid_support

overworked_underpaid wrote:

I received an email today after 4 days. They have said that they reset my account but this has not made no difference. I can log onto my account but when I try to view my routing table I get a message to say that I am offline.

Recently I bought a new PC and installed the CW software on it. I am running windows xp with sp2 and no firewall. I then tried running CW client on my old pc and I can view and edit my routing table. Do I need to copy any files from my old PC to my new PC to make the CW software to work?

We dont post on here very often but just to clear up the above:
The original mail was sent to us Thursday at 9:30PM and was replyed to at lunchtime yesterday, that is not 4 days, we dont work evenings or weekends!!
The original email made no mention of the fact that the user has a PC at home already working, and it is a new PC that is causing the problem. I am not sure what number they were ringing, as we were here and took calls on all our numbers yesterday!! We do work hard at our Customer Support and our proud of our reputation, that is why if something is posted that gives an inaccurate protrayal of a situation we do reply. We do enjoy customer feedback both good and bad, and we take it on board we are not claiming to be perfect, but sometimes posts can give a wrong impression. I hope MSE'ers continue to enjoy our service and continue to save plenty of money on their phone bills.

Heinz

orchid_support wrote:

We do work hard at our Customer Support and our proud of our reputation, that is why if something is posted that gives an inaccurate protrayal of a situation we do reply. We do enjoy customer feedback both good and bad, and we take it on board we are not claiming to be perfect, but sometimes posts can give a wrong impression. I hope MSE'ers continue to enjoy our service and continue to save plenty of money on their phone bills.

And to demonstrate the point - http://forums.moneysavingexpert.com/showthread.html?t=158486

The 13 February 2007 update to the program added a routing rule to send all 05xx calls via BT (i.e. with a 1280 prefix) at all times. That was an over-simplification and needs to be changed.

There are currently 19 different number ranges within the 05 numbering group split into three different charge bands. They are:

0500 --- Free
0551 100 g6
0551 140 g21
0551 143 g21
0551 144 g21
0551 145 g21
0551 146 g21
0551 147 g21
0551 148 g21
0551 149 g21
0551 650 g21
0551 655 g21
0551 660 g21
0551 665 g21
0555 508 g6
0555 54- g21
0555 55- g21
0558 83- g6
056 ---- g21

BT Together Option 1 subscribers are charged standard UK 01/02 call rates (i.e. 3p call set-up fee + 3p/minute weekdays and a flat rate of 5½p for up to an hour evenings and weekends) for all calls within charge band g21 but, for calls to numbers within charge band g6, they're charged 3p call set-up fee + 5p/minute at all times.

It seems Primus doesn't carry calls to 056 numbers - so it is assumed that they don't carry calls to any 055 or 056 numbers.

Despite the lack of information on its website, tests have shown that 18185 treats calls to 056 numbers in the same way as it does UK 01/02 calls (see post #17 HERE) - so it is reasonable to assume that they do the same with all number groups within charge band g21 (i.e. charges 5p connection and 0p/minute).

It follows that a revision of the routing of numbers in the 05 group is required:

0500 –-- } route via BT (CPS override) at all times;
0551 100 } route via BT (CPS override) at all times;
0555 508 } route via BT (CPS override) at all times;
0558 83- } route via BT (CPS override) at all times.

All other 05 numbers – route via 18185 at all times.

Merv_Pumpkinhead

Can someone clarify for me:

I have configured my Orchid v4 Plus dialler for the various 1899 / 18185 combinations and am currently on BT Together Option 1 - everything is working ok.

On Friday 24/3 at midnight, I will be switching over to Primus Saver Option 2 as my CPS. Do I need to reprogram my Orchid routing table for the 1899 / 18185 calls so that they bypass the CPS (eg 1280 1899) or will Primus route my 1899 calls as BT do (with no extra charge) and I need make no changes?

Heinz

Merv_Pumpkinhead wrote:

Can someone clarify for me:

I have configured my Orchid v4 Plus dialler for the various 1899 / 18185 combinations and am currently on BT Together Option 1 - everything is working ok.

On Friday 24/3 at midnight, I will be switching over to Primus Saver Option 2 as my CPS. Do I need to reprogram my Orchid routing table for the 1899 / 18185 calls so that they bypass the CPS (eg 1280 1899) or will Primus route my 1899 calls as BT do (with no extra charge) and I need make no changes?

No/yes.

I assume you're currently using BT for (5.5p) evening and weekend calls. If so, Primus will take the place of BT as your 'no routing' provider - and the Orchid will just pass those calls, as it does now, without any prefix.

1899/18185/18866 bypass the CPS exactly the same as they bypass BT now so no additional 1280 prefix is required.

Sounds like you have the same setup as my daughter - so is THIS your program?

BTW, don't forget to force the Orchid to dial home to pick up the change from GMT to BST on Sunday - otherwise the time-related aspects of its programming will be an hour out.

Merv_Pumpkinhead

Thanks Heinz - that clears that up. Also, that means that I need to amend the 0845 / 0870 numbers that are currently not routed (as they go to BT) to skip the CPS via 1280.

My set up is similar to yours, but I have used some of the "discountdial" type numbers from Martin's Call Checker for 0845 (08444625353) & 0870 (08446390404) daytime calls (BT otherwise) and 08444289090 for daytime mobiles instead of call 18185.

Heinz

Merv_Pumpkinhead wrote:

Thanks Heinz - that clears that up. Also, that means that I need to amend the 0845 / 0870 numbers that are currently not routed (as they go to BT) to skip the CPS via 1280.

Sorry, I'm going to have to completely re-hash my reply because I didn't read what you wrote properly.

Yes, for those 0844 providers you are using for 0845 and 0870 calls, route them with a 1280 prefix to send them via BT.

For 0844 and 0871 calls, for which there is no cheaper provider, route them with a 1280 prefix too.

I opted for the use of 18185 for 06:00 to 18:00 weekday calls to 0870 numbers and 1280 routing for all other 084/087 calls for simplicity and (BT) call price certainty.

Edinburghlass_2

New thread is coming here very soon, promise but meantime incase you miss the separate thread, these are the instructions for the change of time this weekend for the Orchid Dialer.

Yes its that time of year again when you spend half an hour changing all the clocks in the house and as its Spring, you spring forward

Those very nice people at Orchid have sent me the following instructions on what to do...

Manual Method:
To reset your diallers clock, enter the following code.
Lift the handset and dial the following
**#0000* (hhmmdowddmmyy) *2 Day Of Week is Monday = 1 through Sunday =7
so for today at 15:30 the string would be:

**#0000* 15303220306 *2 then hangup.

"Force Home" the dialler:
Lift Handset & dial ***12#4567890*3
Replace handset

If when putting these codes in you get a BT annoucement saying
"The number you have dialled has not been recognised, please hang up and try
again"
just ignore it and carry on dialling, then hang up, lift up and press
Redial,
listen for the digits to dial then hang up.

If the dialler doesn't update reset the number to the local server number:
Lift Handset & dial
**# 0000 * 01536272200 * 1
Replace handset
Then dial the "force home" code again.

It is only customers that have Time/Day routing that need to do this, if you
are using the same carrier for calls throughout the week you will not need
to update the clock as the dialler will use the same carrier at all times of
day anyway.

***Board Guide note, please read Heinz post here regarding these instructions ***

smiffy

I've been a long time since I original dialed up to download my config.

I believe that since a recent 7hr power cut in the local area the boxes timing is out. DOes anybody have the number sequence to re download the schedule?

ginger_nuts

smiffy wrote:

I've been a long time since I original dialed up to download my config.

I believe that since a recent 7hr power cut in the local area the boxes timing is out. DOes anybody have the number sequence to re download the schedule?

If its just the timer (because off a power cut ) and no other settings have changed then see the post from Edinburghlass above .or post 455 on this thread posted by orchid .
I have had to do the same thing and I just
force home ***12#4567890*3 always works for me .

David_Mee

Heinz wrote:

Sounds like you have the same setup as my daughter - so is THIS your program?

Blimey - the more you play the more you find...

Thanks for the headsup on being able to block 128009 workaround - toooooooo many options to pick with good ones buried away...