Orchid Dialler Discount

very_skint

O.K, got my login details, getting used the software now.

Can a user please let me know exactly what the hashes and stars (###)(***) mean/do in the carrier codes?

Am I right in thinking they are pauses? can you explain the difference between the two?

How does this translate?
*2*9 - Local

I read it classes any starting with a number between 2 and 9 as a local number but why the **'s?


In the drop down lists, when there are more than one occurance of the same number but with different description, I guess they do the same job but just have a different title?

fbrj

very_skint wrote:

O.K, got my login details, getting used the software now.

Can a user please let me know exactly what the hashes and stars (###)(***) mean/do in the carrier codes?

Am I right in thinking they are pauses? can you explain the difference between the two?

How does this translate?
*2*9 - Local

I read it classes any starting with a number between 2 and 9 as a local number but why the **'s?

In the drop down lists, when there are more than one occurance of the same number but with different description, I guess they do the same job but just have a different title?

The "##s" in the carrier codes are 1(?) sec pauses when the sequence of nos is dialled - generally, if the option is available, users seem to find the inclusion of ##s helpful - especially with the dialaround type nos eg:08444624848#### (this allows for a pause to be built in before your required number is dialled through). I'm not sure that "**s" appear in the carrier codes but they do appear in the routing table.
In your quoted example it means that all numbers dialled between 2 and 9 should be treated as local calls (ie without the area code - all tel nos between 2 and 9 are local....your own number ex area code should start between 2 and 9!). The * signifies "between".

Be careful re the time the dialler flashes...if it's only 12-15 flashes then its probably failed! That is why I mentioned at least 15 seconds - which should be many more than 15 flashes.

Good luck ....:)

very_skint

Thank you, that has made things a bit clearer.

I have setup my routing table and 'forced the dialler to call home' I wasn't counting but the process took approx 40 seconds, plenty of flashes and it appears to have worked (made a few test calls and got the call price announcements etc).

I underdtand what you are telling me about the local call code (*2*9 - Local) the problem I have is that it technically reads "between 2 between 9"
Thought there should be another simble to say 'and' E.G *2&9 or *2-9

I wasn't sure if the * meant any number or amount of numbers (similar to when searching for files etc.

I thought it would have been easier if we could simply type in new carrier codes etc instead of choosing from the list and if necessary asking for a code to be added. (I guess there is a reason for it).

All in all, a great little gadget, well worth the money.

ginger_nuts

very_skint wrote:

Thank you very much, just needed a bit of reassurance as I have only just got the unit and as you know there is no screen or feedback to tell you that all is well.

I am still waiting on my login details so that I can use the software and setup properly.



I have actually used the same method you use and was slightly concerned because the flashes lasted around 15 seconds and the manual said 60-90. I guess there is not a lot of info on my routing table at the moment.

if it only flashes 15 times i would guess it didnt connect properly ,thats what happened to me a few times .But you can log on and see if your dialer did connect and at what time .

very_skint

Have been using the unit for a while now, very pleased, it does take approx 40 - 50 seconds to update (quite a few flashes).

Just in communications with Orchid at the moment as the unit does not allow the receipt text messages (sending is fine).

Does anyone else use text messages with BT in conjunction with the V4 dialler?

overworked_underpaid

I emailed Orchid Electronics last Thursday as I was unable to view my routing table and I have still not received a reply from them. Unfortunately I am at work between the hours of 9.00am and 17.30 so cannot ring them from work. I had a day off today but when I ring their support phone line there is a pre-recorded message to ask to call back tomorrow. Not too happy with their customer services. :mad:

Edinburghlass_2

Perhaps the pre-recorded message you got this morning was the message that is put on over the w/end and not taken off yet.

It is unusual to have someone complain about their customer services as generally they are excellent.

I can only suggest you try another email and a phone call a bit later.

overworked_underpaid

The pre-recorded message states to call back tomorrow Tuesday 28th Feb. I will try and email them again today.

Edinburghlass_2

I checked the Orchid number myself today and no message saying they are closed until tomorrow

Hope you got through all right, as I did, or an answer to your email.

For anyone wanting to get in touch with Orchid their email is

enquires@orchid-electronics.com

overworked_underpaid

I received an email today after 4 days. They have said that they reset my account but this has not made no difference. I can log onto my account but when I try to view my routing table I get a message to say that I am offline.

Recently I bought a new PC and installed the CW software on it. I am running windows xp with sp2 and no firewall. I then tried running CW client on my old pc and I can view and edit my routing table. Do I need to copy any files from my old PC to my new PC to make the CW software to work?