Orchid Dialler Discount

the_devil_made_me_do_it

Unfortunatly, for some reason, I haven't been given a pasword. I've emailed Orchid, who haven't got back intouch yet, so unfortunatly, I can't access their CW thingy

fayraz

the_devil_made_me_do_it wrote:

Unfortunatly, for some reason, I haven't been given a pasword. I've emailed Orchid, who haven't got back intouch yet, so unfortunatly, I can't access their CW thingy

When ordering they should have emailed you with a username and password, if not just ring them, usually with an email it can take them a few hours to reply. They are very helpful and friendly and will try to sort out your problem straight away.

the_devil_made_me_do_it

Ok, have deceided to stay with NTL. BT were supposed to reconnect me today, it went very wrong and BT customer services are crap (by the way). Is it easy enough to programme the V4 dialler to work with 18866 & 1899?? I noted there are extra access numbers needed for NTL customers to benefit, anyone care to take time out and help me :A Thanks

Toxteth_OGrady

the_devil_made_me_do_it wrote:

Ok, have deceided to stay with NTL. BT were supposed to reconnect me today, it went very wrong and BT customer services are crap (by the way). Is it easy enough to programme the V4 dialler to work with 18866 & 1899?? I noted there are extra access numbers needed for NTL customers to benefit, anyone care to take time out and help me :A Thanks

You'll find all the answers in the previous 28 pages of this thread.

:cool:

TOG

the_devil_made_me_do_it

Yeah, I checked those out after I posted my thing. Was feeling abit flustered, had spent over an hour on the fone to BT and had to listen to crap music before I spent another hour trying to get the customer service adviser to pass me onto a manager :mad:

ginger_nuts

Rather than read all 28 pages here I will ask my own question .I was considering buying a V4 dialer for my elderly parents .But I have one problem how do I deal with international calls .My parents live in Northern Ireland there calls to southern Ireland are free at evening and weekends with Talk Talk and local rate during the day.My problem is all calls to southern Ireland start 00353 they also make occasional calls to South Africa .Any ideas how I should set up the v4 dialer for this .

April2

ginger_nuts wrote:

Rather than read all 28 pages here I will ask my own question .I was considering buying a V4 dialer for my elderly parents .But I have one problem how do I deal with international calls .My parents live in Northern Ireland there calls to southern Ireland are free at evening and weekends with Talk Talk and local rate during the day.My problem is all calls to southern Ireland start 00353 they also make occasional calls to South Africa .Any ideas how I should set up the v4 dialer for this .

The easiest way (a slight cop out but so what?) would be to specify just that to Orchid when you order and ask them to program the V4 for you (your parents).

They'll then set it up so calls starting 00353 are routed via Talk Talk evening and weekends and using whatever prefix you specify during weekdays. It looks to me like 1899 is one of the cheapest (1p/minute) so, if you register your parents' number with 1899, the prefix 1899 during the week would be appropriate.

Similarly, Orchid could program the V4 to prefix any call starting 0027 with 1280 (to hop back onto BT) and 08448614848 (to dial out through Dialwise at 1p/minute).

wakeywakey

Hi

I have just finished digesting all 28 pages for the second time and wanted to test my understanding.

Currently I have a Telewest telephone line with Talk Unlimited with latest monthly bill as:

1. Line rental £10.50 (includes recent £0.50 increase)
2. Talk Unlimited £15.00 (includes £0.50 decrease)
3. Calls to mobiles, and very, very few 0845/0870 (thanks saynoto0870) £10.00

I was searching on MSE for Telewest to see if there were any hints and tips when I chanced upon this thread.

I have the following proposal - can you have a look and correct my errors:

0. Downgrade Telewest to just line rental (I don't think this has any impact on our Essential TV package or broadband costs) which now includes Talk Unlimited Weekend (unlimited local and national calls)
1. Buy some Orchid cordless phones with the V4 built in ( I was looking to buy some new phones anyway).
2. Have it set up to call numbers starting ( these are expressed in my language, not LCR speak...):

118 and 192 -> 0800 0192190 (not used very often)

150 -> Telewest customer services (free)

2 through 9 (and 0 landline calls) on weekdays -> call1899 on 0808 1 708 708 {PAUSE} {number} - charged at 3p connection plus 0ppm (landline), 3ppm (mobile weekend), 10ppm (mobile weekday)

2 through 9 (and 0 landline calls) at weekend -> via Telewest

0845 and 0870 -> call1899 (or block!!!!!) - charged at 3p connection plus 3ppm (0845), 7ppm (0870)

070 -> block

07 -> call1899

09 -> block

International (no real requirement) -> call1899

If any of this is correct, then thanks to all who contributed, and if it's wrong, I take the credit!

One thing is for sure is that whatever setup I start with it will change as the providers change their rates etc.

Calling Telewest customer services is an interminably long process - does any one have any short cuts to telling them what I want to do?

Thanks

wakey

Heinz

I'm on BT but, if I had a TW line, that's exactly what I'd do (although I'd check on the MSE CallChecker and Niftylist first rather than just routing any calls starting '00' via 08081708708).

the_devil_made_me_do_it

yeah Orchid have been great with me. I've never yet had to set up or change anything with my dialler, Toby at Orchid has done it all. And because I can't access my routing info, he's offered to change any details as and when, which is excellent customer service. Other companies should follow suit.