Barclays Golden ISA feedback

the_lone_ranger_3

BarclaysManager wrote: »

He didn't say what he was targeted to. Or the incentive values for those sales. The information posted is completely useless unless you work in Barclays and know what the hell it actually means.

Also, your comment about a typical branch PB... retail is the backbone of our business. They get the majority of customers in to the business, and as such keep the rest of us in the group employed. Think on that before you go insulting UKRB.

i work in DC and yet as alot of people on this forum have said not all advisors in branch no what they are doin due to training issues or whatever but as for your coment about thinking about what i am saying, how about over 90% of miss-selling complaints come from branch advisors not doing things correctly. maybe they should go through the full GI accredited tests that DC sales advisors do and it would cut down in ppl's bad views on branches

bellagio_2

what is dc?

the_lone_ranger_3

bellagio wrote: »

what is dc?

Direct Channels, telephone advisors

Extant

Astronaut wrote: »

"I apply to subscribe for a cash ISA for the tax year 2008/09 and each subsequent year until further notice."

!!!!!!? I only wanted a cash ISA from Barclays for this current tax year. Have they hoodwinked us in to using them ongoing? Shurely shome mishatke???

It's a bit of legalese, really - it means that if you open a tax ISA for this year, it will remain open in subsequent years, rather than closing/switching to another product etc.

You could, in theory, subscribe to an ISA for just one tax year, and it would function like a bond.

Extant

the_lone_ranger wrote: »

i work in DC and yet as alot of people on this forum have said not all advisors in branch no what they are doin due to training issues or whatever but as for your coment about thinking about what i am saying, how about over 90% of miss-selling complaints come from branch advisors not doing things correctly. maybe they should go through the full GI accredited tests that DC sales advisors do and it would cut down in ppl's bad views on branches

You also need to consider the fact that the vast majority of our sales come from branches, especially lending - there's some issues of proportionality going on here.

And do you know what branch advisers have to go through in order to sell GI/PPI? They have accreditation, too. They also have welcome calls, observations, red seller status, etc.

(And by the way, I used to work for Middlesborough. The vast majority of mis-selling claims are actually people trying to claim back PPI which was typically sold entirely appropriately.)

LittleCharlie

And now to get back on topic...

I opened one for my Mum on the weekend through her Barclays online banking. Account was open and the money in within five minutes.

Easiest process I've been through, way easier than mine was with Natwest.

StAnToN_2

the_lone_ranger wrote: »

i work in DC and yet as alot of people on this forum have said not all advisors in branch no what they are doin due to training issues or whatever but as for your coment about thinking about what i am saying, how about over 90% of miss-selling complaints come from branch advisors not doing things correctly. maybe they should go through the full GI accredited tests that DC sales advisors do and it would cut down in ppl's bad views on branches

As BarclaysManager has previously stated, Personal Bankers go through the same rigorous training and sales standards as I am usre you do, coupled with observations, sales dashboard, welcome calls, CSI, mystery shop. So dont give me this tripe of saying that we are not trained sufficiently because we are..

I love the fact that you say 90% of mis-selling complaints come from Personal Bankers not doing their jobs properly, is that a figure you have just plucked out of the air? Get your facts right... With every customer that is interviewed we must complete a Customer Discussion Document which details the discussions we have had with our customers and why a customer has chosen a particular product/service, which must be signed by the customer in the presence of the Personal Banker, again to stop mis-selling

On a more personal note, the amount of times I have seen Direct Channels cancel off applications by branch staff or online applications, and complete a new application for self gain is unbelievable. So dont give me this rubbish about misselling in the branch. How can cancelling an application on the system and re doing it purely for self merit be better for the customer as you are wasting their time first and foremost.

You really are showing your ignorance, maybe it is time to quit before you make yourself look even more of a fool...

GiraffeMan

StAnToN wrote: »

As BarclaysManager has previously stated, Personal Bankers go through the same rigorous training and sales standards as I am usre you do, coupled with observations, sales dashboard, welcome calls, CSI, mystery shop. So dont give me this tripe of saying that we are not trained sufficiently because we are..

I love the fact that you say 90% of mis-selling complaints come from Personal Bankers not doing their jobs properly, is that a figure you have just plucked out of the air? Get your facts right... With every customer that is interviewed we must complete a Customer Discussion Document which details the discussions we have had with our customers and why a customer has chosen a particular product/service, which must be signed by the customer in the presence of the Personal Banker, again to stop mis-selling

On a more personal note, the amount of times I have seen Direct Channels cancel off applications by branch staff or online applications, and complete a new application for self gain is unbelievable. So dont give me this rubbish about misselling in the branch. How can cancelling an application on the system and re doing it purely for self merit be better for the customer as you are wasting their time first and foremost.

You really are showing your ignorance, maybe it is time to quit before you make yourself look even more of a fool...

Stanton, I apologise for my off the cuff remark the other day, your post makes sense. I think the lone ranger doesn't see the big picture. Thank you, at least I know you in the "barclays organisation" makes sense.

StAnToN_2

GiraffeMan wrote: »

Stanton, I apologise for my off the cuff remark the other day, your post makes sense. I think the lone ranger doesn't see the big picture. Thank you, at least I know you in the "barclays organisation" makes sense.

I can understand where you have misunderstood me.

I wish I was paid £100 per Current Account, it would make me a very rich fellow indeed!

username

I tried to apply for a Golden ISA the other day online, at some silly time, like 2am, but the system only said I could apply between 7am and 10pm or something? Why is this?

I came back at a slightly more sociable hour and applied for one, and it was opened up with no problems at all. A/C no, sort code etc all given to me online.