Barclays Golden ISA feedback

Extant

StAnToN wrote: »

I have one word 'Openplan' that pretty much sums up Woolwich for me! Eugh.:rolleyes:

At the time, Openplan was a fantastic idea - bear in mind that OpenPlan was first devised in 1997, when internet banking was still relatively rare. At the time, the concept of accounts that swept to savings - and back again when needed, to keep a target balance - was a relatively revolutionary idea. AND you could offset it all? That really was a wow factor right then, and helped to grow Woolwich from a small building society to a bank with about 4 million customers by the time we bought them in 2000.

Now, however, it is less of a useful idea - the concept of sweeping over the period of a week or a month is now useless when online is so prevalent. I mean, you're a PB, you should be ashamed of yourself if you're not packaging an online with your new accounts for the 150 and your CSR of 3.

Innocent_Guy

Royal_Minty wrote: »

Simple and quick. I used online banking and got my Golden ISA account opened there and then. :j

Easy Peasy - You can do it online aswell

GiraffeMan

PB_Barclays wrote: »

I'm wondering if they took on board the IT experience from The Woolwich. We've done them in branch for years. (Er, should I mention I'm ex-Woolwich )

No given that my experience of woolwich was just as bad as with barclays the other year.

GiraffeMan

BarclaysManager wrote: »

I don't know what poor advice you think we'd offer, or how we'd mislead people - it's a fairly simple product, there's not much there to get wrong, on the advice side. It all fits on an A6 postcard.

And when we do get it wrong, feed it back - it's how we improve. We listened in 2007 and 2008, and we simplified the process. There's now an electronic application and a checklist for opening, to make sure that the bank's expectations are being met.

Barclays is, as it goes, very open when it comes to feedback. It is, internally, encouraged at all levels and in all directions. And if we get it wrong for a customer, we'd love to hear that, as well.

.

Hahahaha, yeah sound, thats why last year on this forum people were getting standard responses to complaints.
Thats why this year already on this forum, people have mentioned advisors in barclays have told them they can have more than one cash per tax year (subbed), and told them to tranfser their existing poor rate barclays ISA into the golden, roll on the next couple of months a leopard doesnt change it spots

StAnToN_2

BarclaysManager wrote: »

At the time, Openplan was a fantastic idea - bear in mind that OpenPlan was first devised in 1997, when internet banking was still relatively rare. At the time, the concept of accounts that swept to savings - and back again when needed, to keep a target balance - was a relatively revolutionary idea. AND you could offset it all? That really was a wow factor right then, and helped to grow Woolwich from a small building society to a bank with about 4 million customers by the time we bought them in 2000.

Now, however, it is less of a useful idea - the concept of sweeping over the period of a week or a month is now useless when online is so prevalent. I mean, you're a PB, you should be ashamed of yourself if you're not packaging an online with your new accounts for the 150 and your CSR of 3.

Fraid' it's only £100 now. £60 for New BBA and £40 for an Online activation and a CSR of 2...:rolleyes:

bellagio_2

StAnToN wrote: »

Fraid' it's only £100 now. £60 for New BBA and £40 for an Online activation and a CSR of 2...:rolleyes:

and thats if the online gets activated!

the_lone_ranger_3

RubleyDubley wrote: »

Thought I would quickley get in on the ISA act before the end of the year, so tried to open a Barclays Golden ISA this morning online. No such luck! Am an existing customer and have been for years (previously with the Woolich) but was informed online that I have to go into a branch to get a form of ID copied to keep on file! So will probably not bother as don't get to a branch often - this bank drive me mad!!!:mad:

hi there the reason for this is because the woolwich was a building society and the did not require as much id as full banks when barclays took them over the woolwich customers that opened accounts a long time ago have the same problem. with the FSA bringing tougher guidlines in your account is classed as having low ID and its simply going into branch with D-licence/ passport etc and they can update it.

the_lone_ranger_3

StAnToN wrote: »

Fraid' it's only £100 now. £60 for New BBA and £40 for an Online activation and a CSR of 2...:rolleyes:

Really as member of staff myself WHY THE HELL ARE you saying this in an open forum about what your targeted to and what counts towards you targets. but typical a PB from branch not having a clue what they are doing. simply if you have a Barclays account ring up and speak to a sales advisor can do ISA over phone in about ten mins if you cant do it on net.:mad:

StAnToN_2

the_lone_ranger wrote: »

Really as member of staff myself WHY THE HELL ARE you saying this in an open forum about what your targeted to and what counts towards you targets. but typical a PB from branch not having a clue what they are doing. simply if you have a Barclays account ring up and speak to a sales advisor can do ISA over phone in about ten mins if you cant do it on net.:mad:

I dont think it is necassarily confidential, and doesn't mean alot on face value!

In regards to your statement about 'typical a PB from branch not having a clue what they are doing', what is that supposed to mean? Your post makes no sense whatsoever,you my friend dont seem to have grasped the importance of basic literacy skills, making you look like a complete and utter pleb.

GiraffeMan

StAnToN wrote: »

I dont think it is necassarily confidential, and doesn't mean alot on face value!

In regards to your statement about 'typical a PB from branch not having a clue what they are doing', what is that supposed to mean? Your post makes no sense whatsoever,you my friend dont seem to have grasped the importance of basic literacy skills, making you look like a complete and utter pleb.

To be honest StaAnToN, im interested, i hold shares in barclays and have had the misfortune to bank with both barclays and previously woolwich. So can I have your line managers name as i dont think discussing your bonus in a public forum is a good idea if im honest, especially given the current climate