Barclays Golden ISA feedback

PB_Barclays

TuftyMatt wrote: »

I don't care what your contact say's because I and many others know that Barclays have taken cheques in advance for the past two years minimum.

You are not opening the ISA in advance but simply doing all the paperwork and leaving a post dated cheque. Quite simple really, just like your contact by the sounds of things.

That maybe because in the past the applications were done by paper and sent off to be processed. We are now opening applications on the computer system there and then. So, to open an ISA for 2009/2010 if you are not an existing current account customer who could use telephony or online services you will need to visit the branch. As a personal banker who works in a Barclays branch I will completely agree that service re the ISAs has not been what it should be in the past, but I can honestly say what we do offer now is an absolutely cracking and efficient service.

GiraffeMan

Depends on which branch you go into for the service though, some don't know the ISA rules as has been witnessed already in this forum

Extant

PB_Barclays wrote: »

That maybe because in the past the applications were done by paper and sent off to be processed. We are now opening applications on the computer system there and then. So, to open an ISA for 2009/2010 if you are not an existing current account customer who could use telephony or online services you will need to visit the branch. As a personal banker who works in a Barclays branch I will completely agree that service re the ISAs has not been what it should be in the past, but I can honestly say what we do offer now is an absolutely cracking and efficient service.

Make sure you leave your feedback with Mike Amato and Deanna Oppenheimer - they've played a big part in sorting out 2007's debacles to get us where we are today, and where we should have been: opening in branch.

Next stop: CHAPs and BIPs online.

Extant

tithyrin wrote: »

So opening the account was quick and easy however transferring the cash isn't so easy...

"online transfer sir - not a problem...."

received a rejected bill payment from my online bank because the Barlcays golden ISA account will only accept CHAPS payments for which there is a £25 charge...or you can give them a cheque....not useful if you have online banking with no cheque book.

Probably the shortest account lifetime they've had.

Completely wrong. Sort codes are held on 20- sort codes, and are enabled for all standard payment methods - cash, cheque, BACS, FPS, CHAPS, etc.

If you don't believe me, buy a copy of the UK Clearings Directory 2009. It lists every sort code and the clearings open there-to.

GiraffeMan

BarclaysManager wrote: »

Make sure you leave your feedback with Mike Amato and Deanna Oppenheimer - they've played a big part in sorting out 2007's debacles to get us where we are today, and where we should have been: opening in branch.

Next stop: CHAPs and BIPs online.

I bet you won't be saying that when you tote up the branch errors that cause complaints following poor advice, misleading customers and opening wrong accounts and such like. Just because you takeaway paper apps doesnt make all the problems go away

PB_Barclays

BarclaysManager wrote: »

Make sure you leave your feedback with Mike Amato and Deanna Oppenheimer - they've played a big part in sorting out 2007's debacles to get us where we are today, and where we should have been: opening in branch.

Next stop: CHAPs and BIPs online.

I'm wondering if they took on board the IT experience from The Woolwich. We've done them in branch for years. (Er, should I mention I'm ex-Woolwich )

PB_Barclays

GiraffeMan wrote: »

I bet you won't be saying that when you tote up the branch errors that cause complaints following poor advice, misleading customers and opening wrong accounts and such like. Just because you takeaway paper apps doesnt make all the problems go away

It's important to give feedback to management whether positive or negative: it's how businesses progress.

Extant

GiraffeMan wrote: »

I bet you won't be saying that when you tote up the branch errors that cause complaints following poor advice, misleading customers and opening wrong accounts and such like. Just because you takeaway paper apps doesnt make all the problems go away

I don't know what poor advice you think we'd offer, or how we'd mislead people - it's a fairly simple product, there's not much there to get wrong, on the advice side. It all fits on an A6 postcard.

And when we do get it wrong, feed it back - it's how we improve. We listened in 2007 and 2008, and we simplified the process. There's now an electronic application and a checklist for opening, to make sure that the bank's expectations are being met.

Barclays is, as it goes, very open when it comes to feedback. It is, internally, encouraged at all levels and in all directions. And if we get it wrong for a customer, we'd love to hear that, as well.

Extant

PB_Barclays wrote: »

I'm wondering if they took on board the IT experience from The Woolwich. We've done them in branch for years. (Er, should I mention I'm ex-Woolwich )

Eww, Woolwich.

I (somewhat sadly) don't work in retail anymore, but I managed a Woolwich branch as part of my B5 cluster pre-merger (in South West region). There were some things I liked, but some things I absolutely hated. Especially those stupid TAUs...

Also, I really felt for the Woolwichers trying to do the same target as Barclays staff.

StAnToN_2

I have one word 'Openplan' that pretty much sums up Woolwich for me! Eugh.:rolleyes: