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Play.com Fraud - warning

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
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  • with regard to people getting there accounts hacked has anyone not got themsleves malwarebytes as an example basically anti-malware software at all? if not i would suggest go look in techie section get it and run a full scan see what you have hidden away alienrik will help you in there if any issues. also if you ever recieve an email from play or link to play in an email never ever click on it because you don't know where its come from as can have hidden keyloggers in them and all sorts of hidden nastys. my advice if get email from play and something you want delete the mail and just go straight to offical web addy and look up manually.
    I personally get dodgy emails in my junk filter in my box from all the major banks saying my security needs updating etc and never ever open them unforunately for me my email must be on a list of these idiots from somewhere as never ever had these issues before and email box was clear for a good 7yrs of any junk.

    hope this helps
  • opaqueopaque Forumite
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    Just had a massive problem with play.com Had an email thanking me for changing my email, I hadn't.

    I had something similar recently. On November 30th I got an email thanking me on changing my password, with it copied to me, [email protected] and a gmail address I don't know.
    Went to try to log in (and before anyway says anything there was no link to click in the email and I wouldn't follow a link in an email anyway) and of course I couldn't get it, but it gave a phone number if you were having problems.

    So I phoned up customer services who (after doing the security checks) said that new address, tel no and email had been added. And did I order a Blackberry on the 13th?
    Obviously not, so the guy cancelled it and then said that my account had already been suspended (must have been to have not delivered it). So if my account was suspended on the 13th whey wasn't I told about it? They still had my home number on there, still had my details on there. Not had any contact from Play about this security risk, why not?
    I would have thought the first thing you'd do is contact the customer or their bank!

    The guy said that he would pass on my details to the right department and that they'd contact me.
    Now considering that this is an intrusion and a security risk I'd expect a call back that day or the next at the absolute latest. Didn't hear anything.
    Even posted on their Facebook page and I got a message saying 'This has been passed to our Customer Services team and someone will look into this further and contact you directly.'
    That was on December 2nd. Still not heard anything.

    I emailed them via the form on the help section of their website yesyerday so hoping that might help.

    All I want to do is get in there, change the password, remove my fianancial data off there. Now with every order I need to use the Mastercard etc securedata thing where you need another password so it should be safe. So maybe the Blackberry order had another fake card or something attached to it?

    But why won't they respond to me?
    When I phoned up Customer Services I went through the security checks so they knew I was who I said I was and I gave them my mobile number. So they have no excuse for not contacting me.

    Pretty disgusting I think. :mad:


    PS Basil. I regularly do a malware check and theres nothing there.
  • I agree with Basil with regards to the threats from keyloggers, although conventional signature based anti-virus or anti-malware programs cannot easily detect and stop keyloggers. Some Internet Security products provide keystroke encryption which encrypts the data and sends it directly to the web browser and not through the operating system.
    As home users we need to be more vigilant to help protect ourselves. Just today the BBC has reported that Yahoo, Twitter and LinkedIn are asking users to reset their passwords due to the Gawker hack. It's suprising how many people don't use strong passwords and quite often use the same password for different websites, therefore if the username/password was successfully phished then the users other accounts with the same username/password combination will easily be compromised. The only defence is to use strong/unique passwords which are changed regularly, therefore if fraudsters have harvested any data from Phishing/Keylogging attacks these would be rendered useless over a short period of time.
  • Sorry but Play.com have dreadful customer service on all levels. I really hope you get this sorted and thanks for warning other customers. Amazon is a lot safer and customer friendly.

    yes their call centre is total and utter joke, i had problem with them and the agent on the other end was more interested in having a laugh with colleagues instead of helping me with problem. After that day i never use play and i will never use again full stop.
  • zenseekerzenseeker Forumite
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    Funnily enough I did recieve an Order Despatch.....now this has to be an inside job.....it's got it written all over it.

    Not really, anyone who had hacked your account could easily changed the default email address to cover their tracks, and then change it back again to further throw you off the scent.
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  • against my better judgement I recently ordered something from Play, but a few hours later overtyped all my credit card details with the test numbers earlier in this thread. I had no idea that they hadn't stopped accounts being hacked by what appears to be either their staff or a hack their end. :(
  • Morning i have also just had my account hacked this morning for £168 for 3 console games, im gutted never had anything like this happen before. They have blocked and reordered new cards for my account which leaves me without cash for 10 working days but my main concern is whether i will get the money back???
    Santander say yes it should be refunded with in 10 days but surely its not that easy they didnt even take the address my stuff had been sent to.

    Just out of intrest where any of the fraudulent orders sent to salfod? mine was

    Jo
  • JAGJAG Forumite
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    It's a bit worrying that several people have revived this thread reporting fraud. I thought Play managed to stop this by using verified by visa and mastercard, but it seems this is only used when you add a new card and not for every purchase.

    Assuming it isn't the customers computer that has been hacked, or got spyware on, then it must be Play.com site either hacked again, or an inside job.
  • KxMxKxMx Forumite
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    Cannot believe this is still happening! When this started I stopped using them and never went back, so glad now,
  • jenniewbjenniewb Forumite
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    Morning i have also just had my account hacked this morning for £168 for 3 console games, im gutted never had anything like this happen before. They have blocked and reordered new cards for my account which leaves me without cash for 10 working days but my main concern is whether i will get the money back???
    Santander say yes it should be refunded with in 10 days but surely its not that easy they didnt even take the address my stuff had been sent to.

    Just out of intrest where any of the fraudulent orders sent to salfod? mine was

    Jo

    Depressingly the banks will not look into it. Fraud happens alot (as you can see) so they rarely ever look into anything below £10K. It is shocking- a police man told me this as I had to report fraud (3 mobile seller had taken my card details the day before) the police man said the person would never get caught. I wonder if this is maybe why this keeps happening- because they know they can get away with it.

    Inside job? for sure, but I also wonder how far connected they are.
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