Play.com Fraud - warning 4 March 2009 at 10:08AM edited 30 November -1 at 12:00AM in Praise, Vent & Warnings 428 replies 122K views

bonzer

strns wrote: »

Recently recieved this email from orders @ play . com last night after placing an order.

Got nine of the following. Been having endless problems with Play over the last few days. They seem suddenly unable to process my CapitalOne credit card. I've ordered from them previously with the same card without problems.

Called Capital One twice who say everything is fine with my account and it's definitely play.com that are the problem. I can use my credit card elsewhere fine, just not at Play for some reason. I can see the play.com authorisation attempts on my Capital One "pending transactions" online and they all say "Approved", so the card details are correct.

Called Play.com several times. Their front line staff say there's nothing wrong with their system. I asked if there was someone else in the back office who they could pass the problem to and they said no.

Cancelled my order.

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Dear Customer

Thank you for your order with Play.com.

When attempting to process your credit/debit card it was declined by your bank. We would ask you to check all of your card details carefully.

Your credit/debit card may have been declined because the card number, expiry date or start date is incorrect. For Solo and Switch cards the issue number should also be checked.

If your details are correct it may be that your bank has declined your card as part of a random security check. In this situation you will need to contact your bank to allow the card to be processed.

For PlayTrade item(s) your order could not be reserved and your PlayTrade order has been cancelled. If you would still like to purchase this PlayTrade order please revisit our website once your credit card has been approved.

For Play.com item(s) it is not necessary to re-submit your order. Your outstanding item(s) will be shipped as soon as we can process the payment.

If you experience any further problems please contact our Customer Service Department on 0845 800 1020(UK only) or +44(0)1534 877 595(outside UK) who will be able to assist you further.

Please accept our sincerest apologies for any inconvenience this may have caused you and thank you for your patience and valued custom.

Kind regards,

Play.com

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strns

bonzer wrote: »

Got nine of the following.

Who was the email from? Was it [email protected] play.com or [email protected] Play.com

bonzer

strns wrote: »

Who was the email from? Was it [email protected] play.com or [email protected] Play.com

Both, on different e-mail header lines.

from: Orders <[email protected]>
reply-to: Customer Support <[email protected]>

poppyolivia

jenniewb wrote: »

Call your bank, see if money has gone from your account to pay for play and has cleared (it can be earmarked for a few days, sitting in nowhere land (in your account apparently but not yours to spend and not yet paid to the company its owed to) when your happy its all cleared then do nothing, if its been more then 5 days I'd say you owe play money and maybe need to re-do the card details. But speak to your bank, they may have more up to date info.

The money was taken out for my stuff on the dispatch date...keep getting statements and alls good...was just wondering if the email was legit from Play..was about 3 wks ago so if it was a fraud thing would they have tried by now?

But in saying that it looks like an automated email when you change your details?

jimbms

I am not sure if this counts for the visa or master card of everybody especialy as most of you are UK based, but my cards are a HSBC mastercard based here in the Isle of Man and an independant Visa card from a UK based company, every transaction I make online with them has for the last 6 months without exception brought up a seperate window for the pay by Visa/Mastercard verification I was asked to sign up to by both card companies, this is a seperate verification with no details linked to the purchase site and requires a non logged security password and other details before your card will pay out. Since card companies brought this in it seems there has been a massive drop in attempted card fraud sales.

strns

poppyolivia wrote: »

The money was taken out for my stuff on the dispatch date...keep getting statements and alls good...was just wondering if the email was legit from Play..was about 3 wks ago so if it was a fraud thing would they have tried by now?

But in saying that it looks like an automated email when you change your details?

So are we saying the email is genuine? i received it also just after i refilled my card details and then placed a order. I've just unblocked my card...ahh, lol.

The thing about the email it just looks amateurish, thats what got me thinking the email may have been a scam - well that and the fact that i knew my credit card details were correct- they really should have some sort of signature at the bottom of all their emails to confirm that it really is from them.

Just out of interest, in this thread ive read that quite a few people change their card details after they placed an order with Play, how is this done? After this little saga im a little weary with using play.

bonzer

strns wrote: »

So are we saying the email is genuine? i received it also just after i refilled my card details and then placed a order. I've just unblocked my card...ahh, lol

If you received it directly after doing something on the play site, that's probably a reasonable indicator it's genuine. Personally I think it's just Play credit card processing being rubbish - a bit like the problem I've been having. I'd just give up and go elsewhere.

You can check the full e-mail headers. "SPF" and "pass" together are an indicator it's genuine (depends if you e-mail service supports this check - you may see nothing).

Received-SPF: pass (google.com: domain of [EMAIL="orders&#64;play.com"][email protected][/EMAIL] designates 213.167.82.82 as permitted sender) client-ip=213.167.82.82

A "received" line from a play.com server. Could be spoofed but it's another plus point that says it's genuine.

Received: from mailgw2.play.com (mailgw2.play.com [213.167.82.82])

Here's a fake e-mail I just got pretending to be from Natwest for comparison:

Received-SPF: fail (google.com: domain of [EMAIL="autoreply&#64;natwest.com"][email protected][/EMAIL] does not designate 208.47.184.3 as permitted sender) client-ip=208.47.184.3;

Here the received line shows it comes from some company in the US - doesn't look to be related to Natwest.

Received: from mailrelay.embarq.synacor.com (mailrelay.embarq.synacor.com [208.47.184.3])
by mx.google.com with ESMTP id r35si2826795ybc.53.2010.05.13.05.12.25;

PeteMM

I have had nothing but trouble with play.com since my last credit card expired & I logged in to my account to update the new card details. Since then they have declined every order. I have telephoned them twice and they have blamed the error on a 'glitch'. They also cannot tell me if they or the playtrader I am buying the DVD from has declined my order.
All in all, what used to be a decent company to deal with is now a complete shower who can't give a straight answer to any of my questions.
I don't think I will be dealing with them again, which is a pain because I can't find certain Region 2 DVDs anywhere else other than their 3rd party traders.

misschatterbox

Just had a massive problem with play.com Had an email thanking me for changing my email, I hadn't. Luckily the new email was included so I logged in to see a african guy in Southampton had tried to order a £189 phone but my bank had blocked it as it wasn't being shipped to my address. I have called the police who are not interested, play.com just cancelled the order and told me to change my password and bank didn't even want his address. I have his address and no one is even interested in getting him for it, am fuming. I don't know how he got my details anyway as I only shop on secure sights and not many of them either. I also have anti spyware and antivirus so don't know how he has done this or why no one is interested

JAG

misschatterbox wrote: »

or why no one is interested

And they say crime doesn't pay!