Tesco misprices discussion area part 4

bear1

spa2k wrote:

Did you actually purchase them at 2 for £2.50 in the second store? No store has the athorisation or ability to delete / add / change promotions or prices at will...it simply cannot happen. I would suggest that the second store was unaware that the promotion was not working and therefore still had the promo material displayed....it isnt a case of stores removing things from promotion or changing prices, it is that the general assistant has printed out a correct label that shows that the promotion advertised was wrong.

i got them on r&r at the second store as well, so no i did not purchase them for 2.50, however , this store did not remove the offer, it was still in date. The exact same scenario applied to the skips bags as well.

spa2k

janice_mac wrote:

Surely though if ther is a yellow sign that says there is an offer on and the expiry date at the bottom is two weeks time, Mr T was planning on offering them at the reduced price. Therefore one can only assume that the price going through the till is incorrect.

bear1 wrote:

i got them on r&r at the second store as well, so no i did not purchase them for 2.50, however , this store did not remove the offer, it was still in date. The exact same scenario applied to the skips bags as well.

It looks as though the offer ended early for some reason. In which case, the labels should have been changed to reflect this. It happens sometimes, what is strange is that so many stores havent changed the labels which would indicate to me some sort of system error somewhere.

bear1

firework wrote:

sure this one has been answered before but can't find the OP. recently had R & R from tesco and was asked to fill in my name and address on receipt slip when they gave me the refund. Just wondering why shops do this, are they "allowed to do it" and am I obliged to fill it in? I did fill it in this time - bogus details of course!!! they aint putting my name on a list. another point on this one... if you use a clubcard, and it's registered with your name and address on it, and you get the points when you shop for your R & R stuff, they will be able to check on your clubcard record, all the R & Rs you have had. Am i right?

They can ask for your details if they like but you are certainly not obliged to fill them in, and they cannot refuse the refund if you refuse to give your details. Although on the other hand, giving false details could give rise to them looking at you as someone up to no good. I work in retail and if ever we feel that items that are being returned may not have been obtained legally we will look up the address details given to see if they are legitimate, i.e the postcode matches the road, if the details don`t match up then we will be looking out for them next time! It is best just to say, "no sorry, i am not prepared to give my personal details to you"

firework

thanks for that. yeah, good point and a good reply for them too. will remember that for next time. (should it arise) i've never shopped there before and don't intend rushing back after a £60 R & R. (keep expecting to see my photo up in my local Tesco shop window as it is ... have you seen this woman? lol). sometimes when i go in i feel as though it may have been circulated amongst the staff already ( keep an eye on her... she got R & R on a birthday cake last week)

bear1

[QUOTE=firework__another_point_on_this_one..._if_you_use_a_clubcard,_and_it's_registered_with_your_name_and_address_on_it,_and_you_get_the_points_when_you_shop_for_your_R_&_R_stuff,_they_will_be_able_to_check_on_your_clubcard_record,_all_the_R_&_Rs_you_have_had._Am_i_right?[/QUOTE]

there has been other discussions on this one, i think the general feeling was that they do know when we have done r&r`s and other posters have suggested only using cash when doing an r&r and not using your clubcard, however i often do a large shop once a week and check my receipt before i leave for any misprices, i will have used my clubcard so if there is a misprice and they give me a refund and they do not remove my points then i do not see that i have done anything wrong.

spa2k

firework wrote:

sometimes when i go in i feel as though it may have been circulated amongst the staff already ( keep an eye on her... she got R & R on a birthday cake last week)

Rest assured, it does NOT happen.....i think it may even be illegal to print the images from the cctv system!!

bear1

spa2k wrote:

Rest assured, it does NOT happen.....i think it may even be illegal to print the images from the cctv system!!

It is illegal to print images of people from cctv recordings, its to do with invasion of human rights laws. The only time this can be done is by the request of the police where a person is commiting a criminal offence, or has committed a criminal offence.

GRFC1972

As SPA2K has said, different formats (Extra, Metro, Express etc) can have different offers but Tesco have certain stores classed as Price Sensitive.

Eg If there is a lot of competition in the local area, say from Asda or Morrison then they "upweight" promotions...from 2 for £2 to BOGOF.

Stores cannot decide for themselves if they are price sensitive and I have no idea how head office decide, but it is safe to say the more competition, the better chance of being PS.

yellow_dog

Re: whitney houston Cd. i rang ho when the store would not R&R and they are sending me the money because they believe the cost of the cd should be £8.97 anyway

hokers

bear1 wrote:

It is illegal to print images of people from cctv recordings, its to do with invasion of human rights laws. The only time this can be done is by the request of the police where a person is commiting a criminal offence, or has committed a criminal offence.

We've had a previous poster on this thread let us know that he has seen a picture of himself in the security room labelled something like "persistent refunder".

I can't believe you're still saying this "system price is always correct" line spa2k, the three previous times you've posted it, I've illustrated that the system price is regularly incorrect, this we know because Tesco correct it to the price as on the packaging and/or the SEL. Best example is the PCs with the prices the wrong way round, but just as good are things like the cherries, corrected after a while to be the same as the packaging.