Tesco misprices discussion area part 4

cheekymole

:j :j :j

Got my first free items!!

I know it's not much but I picked up 4 boxes of 10 eggs which had a £1.16 price each. Scanned at £1.45. 40 free eggs :T

damski_2

hokers wrote:

We've had a previous poster on this thread let us know that he has seen a picture of himself in the security room labelled something like "persistent refunder".

I can't believe you're still saying this "system price is always correct" line spa2k, the three previous times you've posted it, I've illustrated that the system price is regularly incorrect, this we know because Tesco correct it to the price as on the packaging and/or the SEL. Best example is the PCs with the prices the wrong way round, but just as good are things like the cherries, corrected after a while to be the same as the packaging.

Yep that was me
and that was the exact quote on the picture
it was at Mr Ts Leyland

not overly bothered by it, but it has put me off actively looking for R+Rs at this store

specially as my place of work is directly opposite the store

Spa2K your thoughts please

Odd_Fellow

redhot wrote:

Because tesco are meant to have a uniform price policy as you quite rightly say and some stores have the offers in and others don't - which doesn't make it very fair now does it. I would expect to pay the same price in in one local tesco as another. The poor unsuspecting customers are those that are unaware they are being overcharged - and that (especially for more expensive items) they could get it cheaper just by going to a different tescos store - who happen to be on the ball with their pricing. Now how many people really think they should need to check the prices in tescos between different stores to make sure they are paying the lower price- and if you think it doesn't matter then you must be being paid to much.

I think you've missed the entire point of central pricing.

As far as I am aware (someone please correct me) the central computer systems maintain the prices across all stores. It is rare that any store can change the prices it charges for items without re-barcoding the individual items, though I accept that it is possible for perishables that are sold by weight.

Therefore, you should not be able to drive from one Tesco to another and see the same item on sale for different prices. Regardless of what the SEL says, the price in the system should be the same.

You seem to be of the opinion that each store can charge what they like, and that just isn't the case.

However, this is yet another instance of the consumer having the ultimate decision. I really can't see what difference it would make if you modify your arguement slightly to say the difference in price between Tesco and Sainsburys as there will be a number of lines in Sainsburys (or Morrisons, et al) that are cheaper than the same product in Tesco.

I really can see why it's unfair for special offers to be available in some stores and not others.

With regard to being paid too much, I pay myself. I constantly put in for pay rises and I just keep refusing. One day, I'll show myself and leave, and then I'll have to find another mug to do my high pressure jobs.

Saban

Hi OddFellow thanks for you post and first let me say i agree with you.

But, even though there is a central computer i cant imagine every price is exactly the same through-out the country? Id guess that some products are dearer in central London than they are in the north?

I live about 30mins from London and when i visit i can see quite a few price flucuations, in quite a few different stores as well as Tesco.

Maybe this is what causes some of the local mis-prices?

Just a thought!

simonleblank

Just when I thought I had lost my touch;

Tesco Rochdale, I spent £51.43, but used SAINSBURY'S spend £50, get £10 off hence paid £41.43. Got r+r on 4 x 4.99 beef joints and 3 x £1.69 on baking potatoes, r+r £25.03, total spend £16.64 LOL. Has anybody ever got back more than they spend by using vouchers?

zorber

Odd_Fellow wrote:

I think you've missed the entire point of central pricing.

As far as I am aware (someone please correct me) the central computer systems maintain the prices across all stores. It is rare that any store can change the prices it charges for items without re-barcoding the individual items, though I accept that it is possible for perishables that are sold by weight.

Therefore, you should not be able to drive from one Tesco to another and see the same item on sale for different prices. Regardless of what the SEL says, the price in the system should be the same.

You seem to be of the opinion that each store can charge what they like, and that just isn't the case.

However, this is yet another instance of the consumer having the ultimate decision. I really can't see what difference it would make if you modify your arguement slightly to say the difference in price between Tesco and Sainsburys as there will be a number of lines in Sainsburys (or Morrisons, et al) that are cheaper than the same product in Tesco.

I really can see why it's unfair for special offers to be available in some stores and not others.

With regard to being paid too much, I pay myself. I constantly put in for pay rises and I just keep refusing. One day, I'll show myself and leave, and then I'll have to find another mug to do my high pressure jobs.

I work for a national supermarket chain (but will not mention which one).
We have 8 different price bands to reflect such things as tough trading area, size store, ie 2000 sq foot store needs to be higher priced to achieve break even compared with the larger 20000+ stores. We even charge more in afluent areas (though i dont agree with that price policy). So it is likely you will get different priced goods depending on which shop you go to. But is the cost of you travelling to a cheaper price banded store worth it??
The only supermarket chain that i am aware of that dont use price banding and play a level field between all their stores is Waitrose but with their high prices i am supprised any one shops there.

zorber

redhot wrote:

I would be interested to know then should the bogof be the same across different stores - i shop at two particular tescos in cleveland, depending on which one i am nearest after work, and often they don't have the same bogof offers??? I also notice that some of the bogof misprices e.g hula hoops which is a recent one - and in my local stores they aren't on a bogof offer. MAybe you would be able to advise furhter on this.

It can be a case that depending on what price band the store is depends on which offers they have. Though their should be core offers which all stores offer, it is normally the fringe offers which variey. This could also be due to store size and therefore what products they are supposed to range. Obiously a 20000 sq foot store cannot hold the range of a 40000 sq foot store. So offers do differ, these also tend to be offers which havent much marketing spend on them it not leaflet featured etc

zorber

bear1 wrote:

How can it be that the SEL makes no difference to what you are charged at the till because it is only an indication of what you should be charged? So basically you are saying - SEL says 19.97, this is the indication of what the price should be, item goes through the till at 22.97, oh dear only £3 out, but this is o.k because the SEL was only an indication not a correct price??!?!?!?

Correct !! the store should have a team of staff constantly going around checking prices item by item to find the incorrect tickets as the price they are scanning at is normaly the correct price. This is the way that stores also get around the trading standards issue of incorrect pricing as the store can show due diligence in actively check their own pricing. Supermarkets are supposed to co-opperate with this in the way that if a customer points out a ticket where they have been over charged then the supermarket rectifies within their refund policy what ever that maybe.
So long as the store refunds the differance then trading standards are not interested. Trading standards are more interested in date checking.
The time you should find the most wrong SELs is on promotion change over.

zorber

bear1 wrote:

there has been other discussions on this one, i think the general feeling was that they do know when we have done r&r`s and other posters have suggested only using cash when doing an r&r and not using your clubcard, however i often do a large shop once a week and check my receipt before i leave for any misprices, i will have used my clubcard so if there is a misprice and they give me a refund and they do not remove my points then i do not see that i have done anything wrong.

They do not know who is doing r&rs. They do not ask for your clubcard when you go for the refund and you keep original reciept.

zorber

bear1 wrote:

They can ask for your details if they like but you are certainly not obliged to fill them in, and they cannot refuse the refund if you refuse to give your details. Although on the other hand, giving false details could give rise to them looking at you as someone up to no good. I work in retail and if ever we feel that items that are being returned may not have been obtained legally we will look up the address details given to see if they are legitimate, i.e the postcode matches the road, if the details don`t match up then we will be looking out for them next time! It is best just to say, "no sorry, i am not prepared to give my personal details to you"

No not at all although it is useful for the above, anyone who is being dishonest isnt likely to qive their correct details.
It is designed so staff cannot just give refunds to them selves and member of staff filling out multiple forms can be caught out by their hand writing etc and signature, in some supermarkets any items over a value have to be countersigned by management.