Tesco misprices discussion area part 4

spa2k

savingsgirl wrote:

which will no doubt turn into how much should you get RRed debate!!

followed by the is it ok to return my free goods for another refund debate....

spa2k

redhot wrote:

Just to note also - i have also noticed that there are an awful lot of sels missing in my local store- mainly on books and dvds.cds.computer games. I think this is to prevent r&r's.

Actually, there are certain sections that do not need labels, namely prepriced products, you have mentioned four types of them.....removing labels is not a way to prevent R&R, correct pricing is.

mcbain

Whats the situation with the Disney DVDS in the `2 for £10` section. I picked up xmen, hulk and power rangers but didn`t know which Disney ones to try. Any advice chums?

SomeBozo

Just had a very interesting trip to Tesco.

As I said earlier in the thread, I have lots of kids, and my shopping bill exceeds 150 quid a week in Tesco. I am well known to the Tesco staff. Only a few months ago my 6 year old son was out shopping with me and tripped and fell on a stray broom. Cue many apologies while I stood at CS with a ice block on his head. Add this in with a few returns on off milk and stale bread, and I am customer known well.

Well, since reading the threads here, I have been very keen with misprices. Unlike many here, I try to leave below my means, so I will only put something in the trolley (misprice or not) if its on my shopping list.

So, I am shopping in Tesco and I know from on here that some on my list will be mispriced. Namely "chicken in a bag". It says 2.99, but scans at 3.99. I have two as we use it for main meals and then for pack lunches.

So I spend my checkout bill comes to 164.95 and I walk the walk to CS. I point my bill (which is long enough to double up as loo roll should I have an emergency) towards the CS girl and point out my two mispriced chickens.

Well, I am level headed guy who can respond calmly in most situations. But she literally snatched my receipt away and wandered off with it, she said nothing. I stood there and another CS girl returned and asked me if I was being helped. Here goes the conversation :

CS girl no1 : "Hi, are you being served?"

Me : " I dont know. I explained to one of the staff that had been overcharged on my shopping and she grabbed my receipt and ran off".

CS girl no1 : <grins> "She has probably gone to check the shelf, she won't be long I am sure"

Me: "Has she? I wouldn't know. She would'nt say".

CS girl no1 : "I am sure she said".

Me : " No, she didn't, I can assure you"

<Cue CS girl no2 back>

Cs Girl no2 : "Yes, the price is wrong."

Me : "So thats were you were!"

CS girl no2 : "Yes, I have to check, I can't take customers words for it"

Me : " I never expected you to, but grabbing something out my hand and running away without explaining what your doing is hardly condusive to the situation".

<She then asks for the chickens and barcodes them and asks for my card back, which I give and she scans back the difference, ie 2 quid. Now I am riled>

Me : "Thanks for that. Will you mind marking on my receipt that I was overcharged and offered the difference back".

<At this point I hand back the receipt and I get a stoney minute of silence>.

Me : "Is there a problem? I am aware of the sign behind you"

CS girl no2: <in a very offensive tone> "Yes, thank you. I am aware of the sign and aware of the refund and replace policy, THANK YOU VERY MUCH"

Me : "Not that sign, the big sign, the sign that says 'Every little Helps'".

Well, she went a shade of red I have not seen since a Tarantino film. Some kind of manager overheard this and came over and R&R'd the chickens. I think I am 2 pound up actually. He apologised profusely.

I explained that this should be a damn site easier than this. The manager actually recognised from when my son fell over, and also remembered that I am Tesco shareholder (I mentioned it when I said I was not going to a injury claim).

He sent me away with my R&R plus a gift voucher thing he signed for 20 pound off my next shopping.

I can't help feeling I got grief for you lot wandering in, buying a loaf of bread and a pint of milk and 20 R&R DVD players!

Rock on!

Some Bozo

muffinhead

Sorry to sound thick but I'm new to this - what does R&R and SEL stand for?

davie24

muffinhead wrote:

Sorry to sound thick but I'm new to this - what does R&R and SEL stand for?

R&R Refund and Retain

SEL Shelf Edge Label

SomeBozo

muffinhead wrote:

Sorry to sound thick but I'm new to this - what does R&R and SEL stand for?

You need to read the first post on this thread!

R&R = Refund and Retain (ie you get your cash back and you keep the product)

SEL = Shelf edge label (ie what the price says on the shelf)

Some Bozo.

Addy

I think Muffinhead was playing along with the "no doubt it's time for......" game. Hence the

yellow_dog

Shock! Horror!
Bought Whitney Houston cd stickered £8.87 scanned £17.97 today. Went to CS for my R&R and the lady got out their newly printed laminated guidelines that have just been given to them a couple of days ago. She told me about stickered products wrongly priced cannot be R&R but refunded and sold back to you at the lower price.
I told her that the blue sign behind her didn`t clarify that and asked to see the manager, the duty manager confirmed that it is an error not an overcharge. Seems like they are really clamping down now.

Do you think it is just my local store that have implemented these printed guidelines ?

Dormouse

muffinhead wrote:

YAY :T - Just got my first R&R at Tesco's in Reading, it went through no probs!!!

I've had a couple of R&Rs from Reading and they've always been very good, never had a problem or nobody's tried to fob me off with just the difference.