Tesco misprices discussion area part 4

dragonfly02

savingsgirl wrote:

They can probably distinguish between the ones who bought one item and the ones who bought 10!!

Yes they can assume this is the case but they can never be sure.

I used to work in a call centre for mobile phones, this man called up as his phone wasn't working and wanted a replacment, he went on to tell me it stopped working after he threw it on the floor. Was it my job to get shirty? NO he was treated in the same manner any other customer would be (needless to say he never got a replacment phone, but he was offered advice on getting it fixed and given locations of his nearest phone repair centre)

Good customer service always! That's why they get put on customer services.

Should a customer service agent get shirty at a shoplifter at the cs desk? NO it's not their job.
I believe it's the store managers job to deal with these issues in private and the same should be applied if there is a problem with r&r of 10 items. Customer service deal with the matter politly asking the customer to wait and speak to the manager not cause friction with a customer who has been charged too much

hilary1

highguyuk wrote:

Longton - is that the one by Comet/Halfords/Mcdonalds/Aldi?

no the big one off the a500 with glass front

spa2k

dragonfly02 wrote:

So what you are saying in essence is "If you don't like it get lost"?

Well thats how it sounds to me, Regardless of the reason you approach ANY customer service they are trained to be helpfull, courtious and respectful even if they are not getting it in return!!!

There is NO excuse for bad service even if you are taking advantage of a policy undertaken by THEIR own choice.

We assume that because we are taking advantage of the r&r policy that's why CS are getting shirty, How can they distinguish between genuine customers who bought a £500 tv and was charged £600? They can't, so we can assume that they treat all r&r the same way

What i am saying is that everyone has a choice of where to shop. If I dont like the service in a particular shop then i will choose another one that offers similar goods until i find one where the service is acceptable.

And yes, regardless of the reason, cs staff are trained to be all the things that you said, however they are also told that they are not there to be abused or spoken too rudely which does happen all too often.

I have often said that there is no excuse for bad service, but a rude abusive customer deserves NO service - and that applies to all trades and walks of life not just tesco.

hilary1

thanks for your support. I feel a bit better now I've had a cup of tea.

I can understand Ts frustration at having to refund large amounts of money to compulsive electrical equipment collectors but it isnt their job to talk to people like ****.

The cs on the phone at HO was lovely. Scott you are a very nice person!

Management should sort out their shop problems between the staff.. Afterall if they give an r&r isnt it the same as us (the customers) pointing out a potential massive refund problem when they dont rectify the prices once they know.

KrispiiDuck

Hillards wrote:

I went to the Doncaster Extra store last night, just to look for the darned notices ststaing the R&R policy - there are none there!

In my Tesco Extra (Abingdon, Oxfordshire) each till has a small version of the "If it doesn't add up" promise stuck on to the plastic bit where you used to stand to sign your credit card slip (in the old days before PIN!), besides all the zillions of other stickers for top-ups, Switch, Maestro & Visa etc.

HTH

Alias_Omega

Whats R&R...

Also, what do you do if you just go shopping for all the free stuff. Ive been the local store and gave up on shopping for the stuff as i could not find anything. The store is Hartlepool, could not face walking out with 10 DVD players all at the wrong price. Guess id have to fill the trolley with lots of other junk to compensate for a trolley full of free stuff.

If i bought some stuff and was not overcharged, then decided i did not want it the next day, is it easy to take it back.?

Alias_Omega

I put it into search but wont allow me.

I assume it means refund & .......

return
receipt

Alias

MyUserNamesTaken

refund and retain.

Alias_Omega

me and the gf were arguing over it

bear1

spa2k wrote:

What i am saying is that everyone has a choice of where to shop. If I dont like the service in a particular shop then i will choose another one that offers similar goods until i find one where the service is acceptable.

And yes, regardless of the reason, cs staff are trained to be all the things that you said, however they are also told that they are not there to be abused or spoken too rudely which does happen all too often.

I have often said that there is no excuse for bad service, but a rude abusive customer deserves NO service - and that applies to all trades and walks of life not just tesco.

from reading the threads it seems that too often the cs staff are rude and unpleasant as soon as they are presented with an r&r , and of course the cs being like this will in turn cause the r&r`er to retaliate a similar way in most cases. Of course the cs are not there to be treated like dirt etc etc, nobody is, we all have rights and the customer in Tesco has the same right to not be made to feel uncomfortable by the cs just because it is an r&r, the fact is a lot of cs staff do not like doing r&r and they get all defensive when someone goes to the desk with one. I have seen how the face of a cs changed from happy, smiley, helping out the person infront of me with a leaking milk to turning completely sour as soon as i mentioned OVERCHARGE!