Tesco misprices discussion area part 4

tallica_2

i agree completely when trying to get an r&r on a phone the other day i was sent to the electrical desk ,where an extreamly nice lady told me after showing her the sel,that it was their fault and she would sort it out,she then tryed to do it but the computer wouldnt have it so she said i will have to go to the cs desk as i cant do it here,walked to cs desk ,nice lady explained to cs lady and walked away ,thud! cs lady went at me full pelt!,she said" you had a refund on some chicken a few weeks ago" im ringing the manager! one pack of chicken!!!!!!!! one phone!!!!! manager backed up cs.no r&r ho backed up manager, after giving in and asking for refund thud! security manager behind me "if you continue to get refunds you will be banned" asked what he meant he replyed phone head office you come looking in here for mis prices,upon asking if that after i had done my weekly shop (like i have for the last 10 yrs in this store)and checked my receipt i had been overcharged can i complain he said ! NO!!!

and to be honest after that i wouldnt give another penny to tesco im disgusted!!!
2 items! (at that store anyway)and im banned,customer service my a**e

rowantoad

Guys sorry for the stupid question, it must get asked loads, but I can't find the answer..

whats r&r stand for refund and ?

I can't believe they have such a policy, heh, I might give it a go!

ravingkamikaze

tallica wrote:

i agree completely when trying to get an r&r on a phone the other day i was sent to the electrical desk ,where an extreamly nice lady told me after showing her the sel,that it was their fault and she would sort it out,she then tryed to do it but the computer wouldnt have it so she said i will have to go to the cs desk as i cant do it here,walked to cs desk ,nice lady explained to cs lady and walked away ,thud! cs lady went at me full pelt!,she said" you had a refund on some chicken a few weeks ago" im ringing the manager! one pack of chicken!!!!!!!! one phone!!!!! manager backed up cs.no r&r ho backed up manager, after giving in and asking for refund thud! security manager behind me "if you continue to get refunds you will be banned" asked what he meant he replyed phone head office you come looking in here for mis prices,upon asking if that after i had done my weekly shop (like i have for the last 10 yrs in this store)and checked my receipt i had been overcharged can i complain he said ! NO!!!

and to be honest after that i wouldnt give another penny to tesco im disgusted!!!
2 items! (at that store anyway)and im banned,customer service my a**e

tbh, they have no right to ban you for that

they cannot assume that you are looking for mis-prices, and if they tell you that you are, tell em that is slanderous, and any further comments such as those will be met with legal action towards tesco due to harrassment on a personal level!

and before anyone complains, I work for tesco, and will also look for misprices etc around the store(got a dvd player for free the other day!!)

Constantine

rowantoad wrote:

Guys sorry for the stupid question, it must get asked loads, but I can't find the answer..

whats r&r stand for refund and ?

I can't believe they have such a policy, heh, I might give it a go!

Replace. You get the item and the refund.

ryoooh

its not even a very good looking phone....blah.

Robert5686

dougs wrote:

me too, I'm always very polite and factual, smiling at them and being pleasant, but that doesn't stop the CS staffs attitude changing the very moment you mention overcharge or wrong price.

This is so true. 9 out of 10 stores I have visited are sour on the mention of overcharge. T will deny this till the cows come home.

will456

cs_guy wrote:

I find the fact that you say staff behaviour changes in such a way when overcharged is mentioned is completely and utterly rubbish on almost every occasion.
.

From my personal experience i disagree .

One theory could be that they get grumpy because overcharges mean they have to move from the cs desk and do some work .

lol

sandybrag

savingsgirl wrote:

They can probably distinguish between the ones who bought one item and the ones who bought 10!!

There are some people posting in this thread who seem to be trying to suggest that CS have a valid reason for appearing miserable when applying their own R+R policy?.

Ill say it again, if you get bad service, report it, as simple as that. CS should be courteous and polite at all times. Anything less is poor service. I couldnt give a monkeys if they dont like the damn policy, if theyre having a bad hair day, or they dont like their job.

NO EXCUSES.

Liverbird

Constantine wrote:

Replace. You get the item and the refund.

r+r is refund and retain......you get the refund (hopefully! :eek: ) and then you retain the goods.

bargain_2

I wants some sheets on pack £7. Two SEL's saying £6 47p and one saying £7 if I get charged £7 will I get a full refund for being over charged. Top shelf £6 47 next shelf down £7 and £6 47.