Tesco misprices discussion area part 4

Sparky67

I went to Tesco last week, and picked up a DVD home cinema system - the yellow special offer sticker had been left on the shelf after the offer had apparently finished, hence SEL £179.97, scanned at £199.97.

The SA was very nice and very helpful - he was a bit annoyed with Tesco staff who had failed to remove the SEL (he said he had refunded 7 different items that day alone!), and said because of the amount of money he needed a manager's approval. He went on to say that as far as he was concerned there was no other outcome other than a full refund, and he would make sure he got me that if he had to hold the manager at gunpoint! :A

As there was a bit of a wait, he suggested I finished my shopping and came back, which I did, and the full amount was then credited back on my card without hesitation. He said Tescos shouldn't offer such a policy if they weren't willing to stick by it and customers should be congratulated for managing to "win" the system! :A

And, instead of scribbling all over the receipt that I didn't have a guarantee (as some SA are prone to do, according to this site) he pointed out that although he had written I had been refunded due to an overcharge, as far as Tesco were concerned I still owned the product and if there was any problems with it, although I couldn't return it for a refund, they would replace it with another under the guarantee. :A

Hurrah for great customer service! Not all SA are grumpy in the face of R & Rs.

PS Does anyone know if the glitch with the Hula Hoops/Skips multibuy is still working today?

hilary1

bargain wrote:

I wants some sheets on pack £7. Two SEL's saying £6 47p and one saying £7 if I get charged £7 will I get a full refund for being over charged. Top shelf £6 47 next shelf down £7 and £6 47.

I query this aswell. If the correct sel is shown and a lower sel price shown is it still a misprice

Also can a shop ban you for finding misprces when it is their fault. Does it matter if thats what you go in for.

Does this mean that T will ban someone who points out their mistakes and then KNOWINGLY overcharges customers???

savingsgirl

sandybrag wrote:

There are some people posting in this thread who seem to be trying to suggest that CS have a valid reason for appearing miserable when applying their own R+R policy?.

Ill say it again, if you get bad service, report it, as simple as that. CS should be courteous and polite at all times. Anything less is poor service. I couldnt give a monkeys if they dont like the damn policy, if theyre having a bad hair day, or they dont like their job.

NO EXCUSES.

I find it very hard to believe that all the complaints about the attitude of CS staff have been by people who have been pleasant and polite to them from start to finish.

hilary1

savingsgirl wrote:

I find it very hard to believe that all the complaints about the attitude of CS staff have been by people who have been pleasant and polite to them from start to finish.

The problem arises when you go to cs all pleasant and smiley and it turns into a fiasco with cs or a manager blatently refusing a refund. Embarassment then can make some people retaliate and an earguement happens.

As its been said before - refund the customer then sort out the pricing problems inhouse with the staff.

If there werent so may pricing errors we wouldnt be able to get the refunds would we?

savingsgirl

Ok, I think a lot of people will disagree with me here but I'm going to say it anyway. I think these Tesco threads have hilighted to people the existence of the RR policy. Now I am in no way saying overcharging is legal or right but before I read these threads if I saw a pack of meat with a price printed on it then that is the price I would expect to pay, I wouldnt even look for a SEL. These days I always check (although my Tesco is spot on).
I would imagine there has been a significant increase in the amount of RRuing compared to 12 months ago and there must be pressure on staff to try and put things right. I'm not sayin it is right but it might explain their attitude when people want a large amount RRed.

mcbain

Sparky67 wrote:

PS Does anyone know if the glitch with the Hula Hoops/Skips multibuy is still working today?

Yes it is - bought 4 packs in Blackburn today - along with the nicest cheeriest CS person I have ever dealt with. a credit to mr T.

tallica_2

fact is these people shouldnt be on a cs desk full stop they have no idea of what customer service means! i cant believe how people get treated when they spend hard earned money with tescos bonus freebies or not! i dont walk out and leave a trolley full of shopping because there is nothing free in it,my sole aim is not to wander around there stores! getting something for nothing!i shop there everyweek i expect to be treated with some respect,the problem is if your a unknowing customer then they will (90% of the time) offer you the difference,even with the policy right behind them,(i know!)so the store isnt even following the policy regardless of you getting it knowing your going to be overcharged or not.so tesco offer this policy but try everything possible to wriggle out of it,and then get heavy handed when you stand your ground,this is not customer service,it is bullying!

dougs

maybe this is the mantra of some (Tesco CS guys - note I said some, not all ) Tesco Customer Service desk staff

PaulMartin_3

Is it a good idea to snap a picture of two of the SEL with a camera phone so if they ever remove the SEL you can prove it was there.

JAMBO

PaulMartin wrote:

Is it a good idea to snap a picture of two of the SEL with a camera phone so if they ever remove the SEL you can prove it was there.

If it come to the point where you would have to show the pic to the CS/manager,surely this would show that you knew that an overcharge would take place.My question is would the CS/manager then have grounds to refuse a R&R?.