Tesco misprices discussion area part 4

JAMBO

At the end of the day the R&R is company policy so the CS have no other choice than to follow it,the choice is out of their hands.To a larger extent they are the face of the company & should be polite at all times,i would assume they have been trained to do so.I will add that manners cost nothing,though it is a two way street.:) .In my job i often meet rude,ignorant customers with various complaints,some justified some not-i always smile though what im thinking is another matter,the main thing is not to let the customer see it.

nannaC

grahamfromoldham wrote:

HELP...! Earlier today I went to buy a dvd player in a Tesco store nr. Manchester. The price displayed was £27.94. After paying and walking out of the store I realised I had been charged £29.97 so I went back and asked the girl on the till why. She spoke to a manager who told her to refund me the difference but when I pointed out to her the mis-price policy she said she'd get the manager down. She came to speak to me very arrogant and said and I quote " IF YOU THINK YOU ARE WALKING OUT OF MY STORE WITH A FREE DVD PLAYER, ITS NOT GOING TO HAPPEN". I could'nt beleive she was speaking to me like this and she demanded to take me to where they were on sale. She pointed out that yes, the lower price was on display but also was the higher price too on a shelf above. She said it was an xmas promotion.
I looked, and looked again and realised I had bought them further along the sheves and duly pointed this out to her. I also pointed out to her that the lower price was displayed there to and she told an assistant to refund me the whole lot and for me to keep the player. I also told her that her staff must be incompetent if they have left two older priced SEL's since xmas.
Yes, okay I got a free dvd player..However, I was felt humiliated at the fact she was treating me like a criminal out to get something for nothing and I need MSE advice how I should go about complaining about how she spoke to me. I have tried finding the correct department or phone number to complain to but with little success and wondered if anyone can point me in the right direction...thanks in advance.

Was it stockport by any chance?

grahamfromoldham

t'was the denton store

nannaC

mcbain wrote:

P.s. say hello from me to the bullyboy security team at Haslingden next time your in;)

I can only speak as I find but I have nothing but praise for the staff at Haslingden [except one night manager who soon regretted his outburst] I would vote their CS team as one of the best, you must have caught them on a really bad day

mcbain

Twas a bad day for them as I have vowed to wreak my revenge! *twirls moustache in a Hooded Claw style*

Actually I know the CS manager personally (didn`t realise who it was at the time) and the store manager was my OH`s boss at a different store for a long time.

The incident in question was another case of `remove the SEL while your backs turned then gang up on you`.

Alas the `security` were over-zealous to say the least. Had I not been twice the size of them then perhaps they wouldn`t have felt the need to assert themselves in that way. hey h0 and all that.

only 10 and a half more months before I can go back and make a point in an R&R way.

Tars

dougs wrote:

that's exactly how it is, you've hit the nail right on the head there! The word "overcharged" seems to instantly turn some (not all) grumpy, unpleasant and in some cases downright beligerent and obstructive.

Depends how you say overcharge I guess If you put them on the defensive don't be surprised when they act defensive

(Meant in a lighthearted way! :A )


(p.s sorry to the person I was going to check scanguides for today. It was a busy day and I wasn't in the office for long. I will try in the morning if certain people in another office will do their job so I don't have to.. Ahhh soon it will be the weekend :beer: )

sellingmysoul666

I just smile & say this has gone through with the wrong price & quote the SEL price

cs_guy

dougs wrote:

that's exactly how it is, you've hit the nail right on the head there! The word "overcharged" seems to instantly turn some (not all) grumpy, unpleasant and in some cases downright beligerent and obstructive.

dougs wrote:

but that doesn't stop the CS staffs attitude changing the very moment you mention overcharge or wrong price.

In my line of work, I've worked on 4 different Customer Service Desks, so that’s around 80+ customer service staff I've got to know on a personal level. Now I can honestly say that none of them would behave in such a manner as you mentioned due to an overcharge.

I do appreciate that not all of the Customer Service Desk staff are perfect, not just in Tesco but in every other company out in business world too. However it does seem that on occasions that where staff have been out of line that it is a fault on both parts and is also an isolated incident. Now I am not saying this because I’m defending Tesco because I’m not, Overcharging is illegal. Fact. That’s why last week a woman walked away from the CSD with a smile on her face, a brand new Television, and her purse was no lighter than it was when she walked through that door.

I find the fact that you say staff behaviour changes in such a way when overcharged is mentioned is completely and utterly rubbish on almost every occasion. I am insulted that you would say such things about my staff. I’m not denying that it doesn’t happen, however I can almost guarantee that it is a very rare occurrence..

I’m not on here to bash anyone, or to defend Tesco. I’m here to help people where I can, as that’s what I enjoy doing (and I have done so via PM). However I will also put water to the fire of any claim which are not of 100% accurateness.

highguyuk

cs_guy wrote:

Fact. That’s why last week a woman walked away from the CSD with a smile on her face, a brand new Television, and her purse was no lighter than it was when she walked through that door.

!!!!!!, we missed a TV. lolol.

cs_guy

Yeah, wrong model was put on wrong shelf! Ahh the joys of new starts ehh! :j Always check model numbers, on SEL's + Boxes. If a higher model is put in the space of a lowere priced one, then your onto a winner! and a bloody good Sunday in bed!