Tesco misprices discussion area part 4

hilary1

Longton Tesco

I have been so emabrassed by the manager and cs at longton today. Topside beef priced 6.74 sel 6.48 had 3 and one silverside joint sel 5.98 label 6.99. After half an hour I was offered a store voucher for the topside which I said yes to then they decided if I had a voucher I couldnt be refunded for the Silverside.

45 mins later the store managre comes down and says 'no refund on the topside' to which I said just a minute I've alr4eady been offered a voucher for it and two cs staff start saying I wasn't offered it in the first place it was one or the other.

Very red faced I had a refund on the topside and an r&r on the silverside but I rang HO when I got in and they are sending me a £15 voucher as they said the shop was totally out of order and arguing is not allowed. Any disagreements should be dealt with btween store staff and not involve customers who should be refunded as a matter of policy.

Over an hour later my face is still burning.

longton make loads of mistakes but I feel wary of going back incase it ends up another arguement which has taken the shine of the r&r fun quite a bit.

ps: they put the topside back on the shelf when it had been sitting on the desk for nearly an hour!:mad: :mad: :mad:

Oh yes she refused to refund me on maltesers aswell and produced the sel from the shelf rather than the basket which was 1.38

sandybrag

hilary1 wrote:

Longton Tesco

I have been so emabrassed by the manager and cs at longton today. Topside beef priced 6.74 sel 6.48 had 3 and one silverside joint sel 5.98 label 6.99. After half an hour I was offered a store voucher for the topside which I said yes to then they decided if I had a voucher I couldnt be refunded for the Silverside.

45 mins later the store managre comes down and says 'no refund on the topside' to which I said just a minute I've alr4eady been offered a voucher for it and two cs staff start saying I wasn't offered it in the first place it was one or the other.

Very red faced I had a refund on the topside and an r&r on the silverside but I rang HO when I got in and they are sending me a £15 voucher as they said the shop was totally out of order and arguing is not allowed. Any disagreements should be dealt with btween store staff and not involve customers who should be refunded as a matter of policy.

Over an hour later my face is still burning.

longton make loads of mistakes but I feel wary of going back incase it ends up another arguement which has taken the shine of the r&r fun quite a bit.

ps: they put the topside back on the shelf when it had been sitting on the desk for nearly an hour!:mad: :mad: :mad:

Oh yes she refused to refund me on maltesers aswell and produced the sel from the shelf rather than the basket which was 1.38

Something similar happened to me and to tell the truth I am sick to death with this kind of attitude from shoddy CS staff. God knows who the hell they think they are. Customer Services?, pah what a joke.

Shoddy service deserves to be reported. Next time you go, I reckon theyll be laying the red carpet out for you.. :rotfl:

spa2k

sandybrag wrote:

Something similar happened to me and to tell the truth I am sick to death with this kind of attitude from shoddy CS staff. God knows who the hell they think they are. Customer Services?, pah what a joke.

I can try and help with this one....

They are staff members that are choosing to do a job. That job has always included protecting company profits as well as dealing with many customers that can have what can sometimes be called a questionable attitude.

What they do not choose is to be abused, sworn at and generally treated like something that someone has trodden in and this is a scenario that happens rather too often.

I have seen some examples on here of some very very poor customer service but i have seen an equal amount of very very good customer service, some mentioned on here and some with my own eyes.

Like in all walks of life, there is good and bad customer service, the way to resolve the bad is to filter it up towards the correct channels. So, if you get no joy from the store CS staff, phone head office (0800 505555).

Bad customer service at tesco is an exception, unfortunately it is rarely (although credit to some posters, they do mention it) that good service gets mentioned.

Of course, if anyone is that sick of CS at tesco, they are more than welcome to experiment with the joys of other retail establishments customer service departments....although i think that you wont get many R&R's elsewhere!!

highguyuk

Longton - is that the one by Comet/Halfords/Mcdonalds/Aldi?

sandybrag

spa2k wrote:

Of course, if anyone is that sick of CS at tesco, they are more than welcome to experiment with the joys of other retail establishments customer service departments....although i think that you wont get many R&R's elsewhere!!

Should I really drive another 5 miles up for road because the CS is shoddy at my local supermarket?. I dont think so, and neither would you.

It's unnacceptable, wherever and whenever. CS should be kind, and polite at all times, anything less is bad service. R+R is no excuse for poor service, there is no excuse for bad service.

Wherever you see it complain about it. Believe me, your comments are noted.

savingsgirl

It is so true that if we receive good service we hardly mention it but get bad service and the whole world will know about it.

dougs

cs_guy wrote:

One thing I would like to make everyone on here aware of is that about 4 weeks ago now our store, like very other store received a letter through host which explained the overcharge policy in great detail. Therefore every CSD employee should be issuing a full refund on the overcharge amount if under £20 without hesitation. (over £20 manager is informed). Thus ensuring excellent Customer Service is delivered to every customer.

If that is the case I wonder why so many people are still having really bad attitude problems from the CS staff at Tesco stores - ranging from grumpiness, unpleasantness, making the customer feel like a criminal or calling them a liar to outright refusal to implement the policy.

Sending a letter round to the staff explaining the policy and how to deal with it doesn't seem to have done much good at all as far as I can tell and I think Tesco HO, if they are going to continue with the policy, need to seriously address the issue of training (or retraining) their staff, including managers, to carry out the policy in an efficient and friendly manner, with good grace and professionalism.

savingsgirl

There is no excuse for the behaviour of some CS staff however, I was always told that behaviour breeds behaviour and although I am sure this is not so in every case I would imagine some CS have been extremely provoked.

dragonfly02

spa2k wrote:

Of course, if anyone is that sick of CS at tesco, they are more than welcome to experiment with the joys of other retail establishments customer service departments....although i think that you wont get many R&R's elsewhere!!

So what you are saying in essence is "If you don't like it get lost"?

Well thats how it sounds to me, Regardless of the reason you approach ANY customer service they are trained to be helpfull, courtious and respectful even if they are not getting it in return!!!

There is NO excuse for bad service even if you are taking advantage of a policy undertaken by THEIR own choice.

We assume that because we are taking advantage of the r&r policy that's why CS are getting shirty, How can they distinguish between genuine customers who bought a £500 tv and was charged £600? They can't, so we can assume that they treat all r&r the same way

savingsgirl

They can probably distinguish between the ones who bought one item and the ones who bought 10!!