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Ebico Company Representative

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  • Ebico
    Ebico Posts: 42 Organisation Representative
    Part of the Furniture Combo Breaker
    The DD discount will be removed all together, therefore there will be no need to adjust the price to reflect the discount.

    When bills come they will show the unit price as quoted by Ebico.
    “Official Verified Account
    This is a verified account of Ebico. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • eagleeye
    eagleeye Posts: 284 Forumite
    Hi Ebico

    help me in switching as southern has refused to take over the electricity from british gas.
    Please see your inbox for full details.
  • Ebico
    Ebico Posts: 42 Organisation Representative
    Part of the Furniture Combo Breaker
    eagleeye wrote: »
    Hi Ebico

    help me in switching as southern has refused to take over the electricity from british gas.
    Please see your inbox for full details.

    This is being looked into and I will get back to you shortly regarding this issue.
    “Official Verified Account
    This is a verified account of Ebico. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • alf
    alf Posts: 116 Forumite
    Part of the Furniture Combo Breaker
    How long does it take to switch to Ebico? I am considering switching for both gas and electricity from NPower. I am a low user so most of my consumption remains within Npower's 1st Tier rates which is very high. Just got a quarterly bill for over £400.
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    When I switched to ebico, the electricity took just over 4 weeks.
    I believe the minimum time it takes any supplier to switch is 4 weeks.

    The gas took about 7-10 days longer (with me pressing them) as it involved an IGT.

    This was by applying online using their website. If you try to switch over the phone, they send out forms which you need to fill in & send back - this could add another couple of weeks to the switching process.
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • allan673
    allan673 Posts: 1,213 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    ebico rep,
    ive sent you a pm regarding my electric applcation, customer services have still not received it. they say it hasnt been processed by ebico.
    they received my gas details almost immediately and said it only takes between 1 and 10 days for ebico to process it, so there must be a problem somewhere at your end as i applied 2 weeks ago now.

    could you investigate, and process it please?
    thankyou.
  • BettySpaghetti_2
    BettySpaghetti_2 Posts: 46 Forumite
    Hi Lauren (ebico rep)
    I sent you a PM last Thursday - I believe you left me a voicemail on my mobile about getting my account to register online. Unfortunately the voicemail got deleted whilst I was listening to it. I haven't received the information by email so I have nothing else to refer to. Please could you either email me the info (details are in the PM) or send me a PM. Thanks!
  • allan673
    allan673 Posts: 1,213 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    any news please???
  • Ebico
    Ebico Posts: 42 Organisation Representative
    Part of the Furniture Combo Breaker
    Apologies I was out of the office Thursday and Friday of last week and have only got back in today!

    Allan, your issue is being looked into by a colleague and we'll get back to you shortly.

    Betty, just spoke to you, should all be sorted now.

    Alf, a switch over takes about 4-6 weeks.
    “Official Verified Account
    This is a verified account of Ebico. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • allan673
    allan673 Posts: 1,213 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    cheers lauren !
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