Ebico Company Representative

1carminestocky

Premier wrote: »

... and the company's independently audited accounts show that there are no fat cat management at ebico. (according to another forum member who checked)

That was me, although I'm by no means an accountant and have now lost the accounts . Definitely no Fred the Shred-type remunerations at this company from what I remember....

Ebico

No problem Allan, that's what I'm here for!

BettySpaghetti_2

Ebico_Company_Representative wrote: »

BettySpaghetti - I'm sorry to hear you are having problems with your gas account. If you could email your details to [EMAIL="info@ebico.co.uk"]info@ebico.co.uk[/EMAIL] we'll speak to Southern Electric to get the issue resolved. I've spoken to customer services here and advised them that you'll be emailing in and it'll be looked into right away. Thanks.

Well, I emailed the details through and have just had a very disappointing reply. They will be "back in contact shortly to advise on how we can get this problem rectified for you" - and in the meantime I have been asked to ring the internet team to see if they can assist me.

What bit of " the system doesn't recognise my account" hasn't gone in? There isn't anything in the world I or an internet team can do to sort that. People have tried to link my accounts and it hasn't worked.

Sorry Ebico Rep if I sound hacked off but I am - all I want to do is to be able to enter my meter reading online or over the phone and I can't do either because the computer says no. I don't want advising as to how it can be rectified - I'd like it rectified and not pointed back to calling a department, especially after you apparently primed them the issue was coming their way.

Nigella_2

Ebico are good as they don't have tiered rates for their gas and no Standing charge / tiers for their Elec.

Other companies look good BUT when you factor these (as above) in you will have to pay more in the long run, if you are a low user.

There are other energy company discount schemes for low income groups BUT some make you wait for up to a year for the discount, whilst you are paying more!!!

BUT still keeping looking around comparison sites etc.

Ebico

Betty - we've contacted Southern Electric about your issue and are currently awaiting a response from them. As soon as we have this we will contact you right away.

allan673

so can i enter gas/electric readings online for ebico fuels when im switched to you. or is it better to phone the meter line with them.
and will i still get quarterly bills if i enter my meter readings online.

its a good way to make sure the bills are accurate - is it better to enter readings on a certain day of the month for billing purposes etc?

cheers

Farway

You can enter on line, but I found [using SE site] that everytime they want address etc, seems pointless repetition as one is already logged in, so I use the freephone number which is quick, easy & free

allan673

cheers farway, will use meterline when im up and running with them.
do you ring the meterline every month? im just wanting accurate bills etc.

BettySpaghetti_2

allan673 wrote: »

cheers farway, will use meterline when im up and running with them.

Just a word of warning, the first time you do it check that the meter reading has gone through - if you don't receive an updated bill within 2 weeks then it hasn't (if you're responding to an estimated bill). The system doesn't recognise my gas account number at the mo, so the reading is never updated but you don't get a warning. Hopefully it's just a one-off and yours will be ok.

~Chameleon~

allan673 wrote: »

so can i enter gas/electric readings online for ebico fuels when im switched to you. or is it better to phone the meter line with them.
and will i still get quarterly bills if i enter my meter readings online.

its a good way to make sure the bills are accurate - is it better to enter readings on a certain day of the month for billing purposes etc?

cheers

I find it incredibly easy to enter meter readings online, just log into your account and click on the appropriate tab for gas and/or electricity. Couldn't be simpler!

Also, you are billed on a 6mthly basis - end of March and September - and these are usually a proper reading, not estimated, but I always enter my own readings in the first week or so of March/September just to make sure.