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Selling Your Stuff on Amazon Part 12 - Advice for newbies in first two posts

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Comments

  • soolin
    soolin Posts: 74,196 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Everything is fine for me, although just recently it has been one glitch after another.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • JesaRose
    JesaRose Posts: 4,457 Forumite
    Part of the Furniture Combo Breaker
    I never can through Internet Explorer anymore so I have had to download Firefox just to get into it
    Not been here in years! Hi everyone. Make £10 a day challenge = £78.45/155
  • cyberbob
    cyberbob Posts: 9,480 Forumite
    1,000 Posts Combo Breaker
    JesaRose wrote: »
    I never can through Internet Explorer anymore so I have had to download Firefox just to get into it

    I'm afraid i'm already on Firefox. Just tried safari as well. I'll leave it till the morn and try again if it still doesnt work i'll download opera and try that:confused::confused:
  • JesaRose
    JesaRose Posts: 4,457 Forumite
    Part of the Furniture Combo Breaker
    Thats strange. Have you tried clearing your cookies too?
    Not been here in years! Hi everyone. Make £10 a day challenge = £78.45/155
  • cyberbob
    cyberbob Posts: 9,480 Forumite
    1,000 Posts Combo Breaker
    JesaRose wrote: »
    Thats strange. Have you tried clearing your cookies too?


    Yes I think its amazon playing up. Will try again later.
  • Upsa-Daisy
    Upsa-Daisy Posts: 360 Forumite
    I have just had my first item lost in post. How do I refund the buyer and where does the money to refund come from as I have no current account linked to amazon and no money in my Amazon seller account?
    I am really confused
    Septembers best bits: Luxury Holiday, £2000 Bonkers about Biscuits :j £100 of very very sexy underwear, Childrens books and toys!

    A JAFFA CAKE IS A CAKE NOT A BISCUIT. FACT
  • soolin
    soolin Posts: 74,196 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Upsa-Daisy wrote: »
    I have just had my first item lost in post. How do I refund the buyer and where does the money to refund come from as I have no current account linked to amazon and no money in my Amazon seller account?
    I am really confused

    Firstly how long has it been since you sent the item? Amazon suggest allowing 14-21 days before worrying, so I would certainly make sure you get within that time frame first.

    As a seller you will have a credit or debit card registered with Amazon, if you refund the buyer then the money ultimately comes from that.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Upsa-Daisy
    Upsa-Daisy Posts: 360 Forumite
    I don't have any cards associated with my account at all. Has the refund actually been issued? I cant find a clear answer anywhere on Amazon.
    The item was posted over three weeks ago so i can safely assume it is definitely lost in the post.
    Thanks
    Septembers best bits: Luxury Holiday, £2000 Bonkers about Biscuits :j £100 of very very sexy underwear, Childrens books and toys!

    A JAFFA CAKE IS A CAKE NOT A BISCUIT. FACT
  • cyberbob
    cyberbob Posts: 9,480 Forumite
    1,000 Posts Combo Breaker
    Finally got access to inventory this morning
  • teapot2
    teapot2 Posts: 3,547 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Upsa-Daisy wrote: »
    I don't have any cards associated with my account at all. Has the refund actually been issued? I cant find a clear answer anywhere on Amazon.
    The item was posted over three weeks ago so i can safely assume it is definitely lost in the post.
    Thanks

    Its 15 working days you have to allow before claiming from RM - did you get a POP from the PO? As I understand it there HAS to be a card linked to a seller account in order to be able to open it - is it a very old account? Unless your buyer opens an A-Z, which you don't want them to do, you have to initiate the refund via your seller account. If you are unsure get CS to ring you back and talk you through it ASAP
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