Amex Nectar. Not got your points - resolution!

blindman

Got this today:

I can now confirm today that all the 6000 Nectar points promised have been added to your account. As a gesture of goodwill I have added a further 100 points also.

With regards to the issue of the incorrect Nectar Card Number shown on your statement, please rest assured this has been amended and all points will be credited to you correct Nectar Account.

I would like to take this opportunity to apologise for the delay in having these points added. but can assure that you will find future use of you American Express Nectar Card entirely satisfactory.

Should you have any further queries please do not hesitate to contact us again.

Best Regards

Jamie McHale
American Express Nectar Rewards

Checked the Amex account and it has been credited with 6100 points.

Has not been credited with 140 points I've got with pruchases

Not on the Nectar card yet, I wait in hope:rolleyes:

dave1600gt

Today I received a very nice email stating that my missing 4000 points would be added to my account together with an additional 100 points to compensate. I've checked the Amex site and indeed the points are there. Lets hope that they get transferred to my nectar account next month. :j

Agaion thanks Martin for your help :beer:

ffacoffipawb

dave1600gt wrote:

Today I received a very nice email stating that my missing 4000 points would be added to my account together with an additional 100 points to compensate. I've checked the Amex site and indeed the points are there. Lets hope that they get transferred to my nectar account next month. :j

Agaion thanks Martin for your help :beer:

Mine still aren't, despite being told by e-mail that they were added on 11th February.

I am cancelling this waste-of-space card tomorrow.

basill

I also had the "your points were credited on 10 feb" mail, I still cant see them and my friday email to the moneysupermarket@ address has still not been answered. I dont really want to spend any money on the phone to them. How many others are in my position?
This really looked like a good deal, masses of points plus I was already looking at either a tesco or sainsburys card to max out my points on petrol, which I do use a lot of. It would have helped even at the local shell which is a whole 2p/l cheaper than both of them.

Should I be ringing Amex??

B

auximinies

I also had the same email and no points added. I'm going to ring AMEX today and put in a complaint.

Then when I get my points cancel BOTH Amex cards - that'll teach them!

nescafe55

Hello
E-mailed twice to Amex, no replies as yet

ffacoffipawb

nescafe55 wrote:

Hello
E-mailed twice to Amex, no replies as yet

No points still, despite being told 3 weeks ago that they have been added.

Have sent 3 chasing (polite) e-mails that have been ignored.

I have now cut my Amex Nectar and Amex Blue cards in half and will be retiurning them tomorrow.

I wil not do business with incompetents.

leeemma

Hi
I have now sent 5 emails regarding the outstanding points that I should have received, but not onre reply, any advise on how to get this soted out?

SUPERJULES

I have not sent any emails but have just kept checking my nectar card balance online.

I got 1000 the 1st month, 1000 the 2nd month, and after spending some the balance was 1353. I've just checked and my balance is 8,599 (46 of those from Sainsburys) 7200 from the card? 8200 in total??

It's a mystery?? :cool:

tee_pee_2

Today is a good day just checked my nectar statement and 7000 points have been credited from Amex ( not inc the orignal 2000) from when this whole thing started)

Hold on in there those of you who haven't got your points I think they are coming Hooray!!