Ryanair - Comments & Feedback Thread

peterbaker

At what point in the ALC-BHX one-way booking process does it stop you using the '0 bags and OLCI' option? The first stage makes it look possible - so do you perhaps get a special 'you-don't-wanna-do-that-in-Alicante' type error message when you click "Continue"?

Depends if you're able to get a normal connection I suppose.

I suppose you are right, but if a picocell is always active in the cabin then I am not sure you can easily cause your handset induced by the picocell into low power transceive mode to "discover" any outside network (which might require hi-power transceive at the handset).

That's a neat trick to grab extra income from unwitting passengers, and what about data charges? I've seen no mention of that.

zik013

omelette451 wrote: »

Since you mentioned it I feel I must point out that your English is much better than that of most people in England (and indeed on this forum) - congratulations! .

thats because i got my education in Canada....

btw, how much is the check in at the airport ??

LesD

peterbaker wrote: »

At what point in the ALC-BHX one-way booking process does it stop you using the '0 bags and OLCI' option? The first stage makes it look possible - so do you perhaps get a special 'you-don't-wanna-do-that-in-Alicante' type error message when you click "Continue"?

Yep - after you've filled in all the name and address fields!

The dreaded word 'security' is part of it!

bigbullyweedave

omelette451 wrote: »

I'm really not sure what happens in this case. I mean, they offer to refund the airport check-in fee to non-EEA nationals, but you lied to them about which documents you have, which could invalidate your claim for a refund. I really don't know what would happen, but I suggest you pay the fee and try to claim it back anyway - the worst that could happen is they say no.

And be prepared for a long wait - it took me over a month and about 5 international faxes (no email or telephone number to use!!) to get the money back, luckily my office admin was behind me and let me use our fax. Hey it was only £8, but I paid 2 bloody 50 for the whole trip otherwise so it was the principle of the thing! And they certainly bury that info (about refunds) in the small print...

Cheers, Paula (aka Mrs. Bigbullyweedave)

omelette451

bigbullyweedave wrote: »

And they certainly bury that info (about refunds) in the small print...

It can't be buried too far... I have no reason to know it and still do...

omelette451

zik013 wrote: »

btw, how much is the check in at the airport ??

£9.50 or 10EUR.

http://www.ryanair.com/site/EN/faqs.php?sect=CHARGES

thefenman

I must be missing something but I don't understand what the problem is. Ryanair simply needs a valid photo ID, but for some reason driving licences are not accepted. As far as I am aware, this is simply to establish that the person appearing at the airport is the one who is booked on the flight. Therefore *any* National Passport is acceptable.

alanrowell

omelette451 wrote: »

You shouldn't need to do that - even if there are two people travelling on a single reservation you can each check in separately online. In other words, he can do it using the existing booking without having to make a new one..

If anyone on the booking can't use online check-in then everybody on that booking has to check-in at the airport. To quote The following passengers do not qualify for Online Check-In: Passengers travelling on the same reservation with a passenger who is not entitled to Online Check-in.

http://www.ryanair.com/site/EN/faqs.php?sect=chk&quest=whoco

omelette451

alanrowell wrote: »

If anyone on the booking can't use online check-in then everybody on that booking has to check-in at the airport. To quote The following passengers do not qualify for Online Check-In: Passengers travelling on the same reservation with a passenger who is not entitled to Online Check-in.

http://www.ryanair.com/site/EN/faqs.php?sect=chk&quest=whoco

So it is. And what's really crazy is that only the 'foreigner' can claim a refund!

omelette451

thefenman wrote: »

I must be missing something but I don't understand what the problem is. Ryanair simply needs a valid photo ID, but for some reason driving licences are not accepted. As far as I am aware, this is simply to establish that the person appearing at the airport is the one who is booked on the flight. Therefore *any* National Passport is acceptable.

But it's not that simple. We're talking only about online check-in here, and the rules say that only EU/EEA-issued 'National Identity Documents' are valid (this means a passport or the official ID card that everyone else in Europe has and we'll have if the government ever actually bothers). I believe Ryanair has up till now chosen to make its rules as simple as possible in order to avoid any potential problems (and therefore delays) at the boarding gate. EU/EEA citizens are guaranteed freedom of movement within the EU/EEA so there's not going to be a problem with acceptance at the other end but for everyone else the carrier must ensure that passengers are holding valid entry documents for the destination country, and while it may be fairly easy for US/Japanese/etc. citizens, for others it gets much more complicated (staff have to refer to a government 'instruction manual' kept at check-in), and Ryanair has decided that it's not worth risking delays for a relatively small number of passengers. It's a similar situation with driving licences for domestic flights: the simpler the rules the less scope there is for error, and it's been very successful so far. If today's reports are true things look set to become potentially much more complicated, though of course these problems are not insurmountable. (easyJet currently allows everyone to check in online, but has to keep that 'manual' at the gate for quick reference. Delays are not infrequent as a result of these extra checks.)