New Info On Mobile Rainbow (merged)

ska_mna

Continuing from my previous post, I have now received an email response from Mobile Rainbow. Here is my reply to them plus their email.

*******

Dear Mobile Rainbow,

Thanks for your email. I have checked my records again here and all pages were definitely posted to you.

The only possibly discrepancy I see here that could have confused you is that on the October bill the first page of the bill reads “Page 2 of 4”. I’ve checked with Orange and that is an error on their part. I can prove that this is indeed the first page and that no pages are missing. In any case, if you look at that page, it is clear when comparing to the others that it is indeed the first page in terms of it’s contents and layout. For the other instances where you say page 3 is missing, there is no evidence to support that whatsover and if you genuinely can’t find these pages then you have obviously mislaid them.

As stated in my previous email and letter, I have conclusive evidence that all copies of the bills have been posted. In light of the possible discrepancy in page numbering on Orange’s behalf confusing you, I will extend the deadline to 18th December 2007. If I have not received payment, I will deem our agreement invalid and claim for this cashback and all subsequent cashbacks through the small claims court.

Best Regards,




On 12/12/07 23:49, "help@mobilerainbow.co.uk" <help@mobilerainbow.co.uk> wrote:

Dear Customer

Thanks for your email.

This is to inform you that you will not be eligible for ythe 1st cash back claim, as we have not recieved the complete pages of the bills. The details of the missing pages are given below:

Month Total Pages Missing Pages

April 3 Pages 3rd Page

May 3 Pages 3rd Page

June 3 Pages 3rd Page

July 3 Pages 3rd Page

Aug 3 Pages 3rd Page

Sept 3 Pages 3rd Page

Oct 4 Pages 1st Page

In order to ensure you are getting the best possible advice and customer service please call our web sales support team on 0870 801 3651 where one of our experienced advisors will be more than happy to help with your enquiry.

Warm Regards,

Raj


*******


Weird how my October bill's first page reads 2 of 4! Anyone else had this happen to them? It's definitely the first page, I've double and triple checked. I've given Mobile Rainbow a little longer as stated above.

ska_mna

Incidentally, Msols looks pretty solvent to me looking at their accounts - can't see that there's much basis to liquidate. If they did, I think there would be a fair amount of assets for their administrator to put towards creditors. I'm not an accountant though, so don't take my word for it. Just what I can deduce - it looks like a healthy company. Just with not so healthy business practices!

amz84uk

Had a email response from them today with regards to my cashback... they are refusing to pay because I sent it in month 7, and not month 6.My argument now is as follows;- When I repeatedly asked MR in month 6 whether I should send it in, they said I was in month 5 and should wait for my next bill and send it together with that. I have a written email from them confirming this.- When I sent my bills 1-7 last month, they told me that they hadn't received it - even though Royal Mail confirmed it was delivered. After repeatedly telling MR that it was delivered and giving them the Royal Mail reference number, they still denied receiving it. It was only when I threatened with court case that they magicly seem to have receive the post and have now told me it's late - because not sent in month 6, but in month 7.I will respond to them again threatening court action, because its their stupid staff giving me incorrect information, so they should take liability for this. I understand its partly my fault for not interpreting the contract (month 6) properly, but I went on their word.

alnsv1000s

ska_mna wrote: »

Incidentally, Msols looks pretty solvent to me looking at their accounts - can't see that there's much basis to liquidate. If they did, I think there would be a fair amount of assets for their administrator to put towards creditors. I'm not an accountant though, so don't take my word for it. Just what I can deduce - it looks like a healthy company. Just with not so healthy business practices!

When werethere last accounts filed.

Things change pretty rapidly.

PBD had £250000 of assets but 4-10 million of previously unalocated debts.

ska_mna

The next email in my own little Mobile Rainbow story... see my reply and their email below.

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Hi Sonali,

Thanks for your email.

All terms were complied with as I have stated in my previous emails. All pages of the relevant bills were sent to you by the due date and I can prove this. I will be issuing my claim through the small claims court on December 19th unless I receive the monies owed as stated.

Best Regards,



On 13/12/07 22:39, "help@mobilerainbow.co.uk" <help@mobilerainbow.co.uk> wrote:

Dear Customer

Thanks for your email.

This is to inform you that we can only honour cash backs which are sent in accordance with the terms and conditions of the package ordered. As we are giving these cash back from our commissions and thus we are sharing our profit with our customers and to claim it we want our customers to suffice all the terms and conditions.

In order to ensure you are getting the best possible advice and customer service please call our web sales support team on 0870 801 3651 where one of our experienced advisors will be more than happy to help with your enquiry.

Warm Regards,

Sonali
Public Relations Executive
Customer Services Helpdesk
Mobile Rainbow


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@ alnsv1000s
Last accounts I can see are for 04/06 to 03/07, so up to date. Their turnover and shareholders funds have been more than doubling year on year since 2005. I'm not sure if I should be divulging the actual figures here from a legal point of view... but for 2006 their turnover was over £1.5 million and they had £250 grand in the bank.

Quentin

ska_mna wrote: »

they had £250 grand in the bank

That only covers around 500 cashbacks.

10 a week.

But they must be selling them in the regions of 100s a week.

How do they measure their turnover? Aren't most purchases "free"?

ska_mna

How do they measure their turnover? Aren't most purchases "free"?

Commissions from the networks and accessories I guess...?

ska_mna

Quote:
Originally Posted by ska_mna
they had £250 grand in the bank
That only covers around 500 cashbacks.

10 a week.

But they must be selling them in the regions of 100s a week.

Note that £250 grand is what they had in cash at the time of the accounts being filed. It's just a snapshot, so you can't equate it with number of cashbacks per week.

Tombola2005

I'm still waiting for a response to my claim (for 3 cashbacks: they paid the 1st eventually, 2 are overdue so claiming for the final one too). It has been acknowledged and I think they have just under a fortnight left to respond. I'll let you know what happens.

ska_mna

Well they seem to be adamant that they haven't received all the pages of my bills. I have all the evidence I need to prove that they all were posted. So my claim will be filed on 19th Dec assuming that they haven't paid by then.

Here are the latest two emails.

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Dear Mobile Rainbow,

Thanks for rechecking your records. I note that you still believe you are missing page 1 for the October bill and the 3rd page for the others. As stated in my previous email, all pages were indeed posted to you and I have documented evidence here that they were. I still expect my 1st cashback to be paid in full by Dec 18th 2007 as the apparent loss of these pages has occurred on your part. If I haven’t received this cashback, I will deem that you have not honoured your part in our agreement and I will claim for the 1st cashback and all subsequent cashbacks through the small claims court.

Best Regards,



On 14/12/07 21:21, "help@mobilerainbow.co.uk" <help@mobilerainbow.co.uk> wrote:

Dear Customer

Thanks for your email.

This is to inform you that we have re-checked our records, the details of the missing pages are mention below:

Missing page Month Total pages
1st page Oct – Total 4 pages
3rd page Sep – Total 3 pages
3rd page Aug – Total 3 pages
3rd page Jul – Total 3 pages
3rd page June – Total 3 pages
3rd page May – Total 3 pages
3rd page Apr – Total 3 pages
In order to ensure you are getting the best possible advice and customer service please call our web sales support team on 0870 801 3651 where one of our experienced advisors will be more than happy to help with your enquiry.

Warm Regards,

Raj
Public Relations Executive
Customer Services Helpdesk
Mobile Rainbow
help@mobilerainbow.co.uk

Msols Ltd.
Parade House
135 The Parade
High Street, Watford
Hertfordshire
WD17 1NS